Oxford Instruments NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

Oxford Instruments

Marketing or Exec? Claim Your Free Account

Oxford Instruments

Rate this Brand

About Oxford Instruments' Brand

"Oxford Instruments??design and manufacture equipment that fabricate, analyse and manipulate matter at the atomic and molecular level." Among its major competitors, Oxford Instruments is ranked in 5th place for NPS while Meggitt is 1st, and Morgan Advanced Materials is 2nd.

Brand at a Glance

54%

Customer Loyalty

2.8/5

Product Quality

2.6/5

Pricing

2.8/5

Customer Service

Oxford Instruments Ranking

^#3 / 4 of its competitors

Oxford Instruments NPS

Oxford Instruments's Net Promoter Score (NPS) is a 10 with 55% Promoters, 0% Passives, and 45% Detractors. Net Promoter Score tracks whether Oxford Instruments's customers would recommend using the product based on a scale of -100 to 100.

Oxford Instruments Overall NPS

NPS

55%	Promoters
0%	Passives
45%	Detractors

Oxford Instruments NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2023 100	Aug 2023	100
Dec 2023 0	Dec 2023	0
Feb 2024 33	Feb 2024	33
Mar 2024 0	Mar 2024	0
Jul 2024 20	Jul 2024	20
Sep 2024 33	Sep 2024	33
Nov 2024 43	Nov 2024	43
Mar 2025 25	Mar 2025	25
Jun 2025 11	Jun 2025	11
Sep 2025 0	Sep 2025	0
Jan 2026 9	Jan 2026	9

How Other Brands Compare

Oxford Instruments is ranked third for NPS among its competitors. Thermo Fisher Scientific and Bruker Corporation come in first and second, with II-VI coming in at #4.

	Oxford Instruments	Thermo Fisher Scientific	Bruker Corporation	II-VI
Global Ranking	#-	#667	#-	#-
NPS	10	20	10	-5
Valuation Updated every 24 hours for public companies	-	$188.21B	$9.84B	$5.45B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Oxford Instruments NPS by Gender

Oxford Instruments's NPS was rated -50 by Male customers on Comparably.

Male

-50

Oxford Instruments's NPS was rated -50 by Male customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Female

N/A

Oxford Instruments's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Oxford Instruments NPS by Ethnicity

Oxford Instruments's NPS was rated 0 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0

Oxford Instruments NPS by Age

Oxford Instruments's NPS was rated -34 points by customers ages 26-30 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

67%

Oxford Instruments NPS vs. Competitors

Compared to its competitors, Oxford Instruments's NPS is rated right above Elcometer, and is preceded by Bruker Corporation.

COMPANY		NPS Score
	Meggitt	40
	Morgan Advanced Materials	25
	Thermo Fisher Scientific	20
	Bruker Corporation	10
	Oxford Instruments	10
	Elcometer	N/A
	II-VI	-5
	Veeco Instruments	-100
	Renishaw	-100

Oxford Instruments Customer Loyalty

54%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

54% of Oxford Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

54%

46%

Oxford Instruments Customer Loyalty Score by Gender

Oxford Instruments's Customer Loyalty score was rated 55 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Oxford Instruments.

Male

55%

Yes

Female

N/A

Yes

Oxford Instruments Customer Loyalty Score by Ethnicity

Oxford Instruments's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Oxford Instruments.

100

out of 100

Caucasian

Oxford Instruments Customer Loyalty Score by Age

Oxford Instruments's Customer Loyalty score was rated 40% by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Oxford Instruments.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 40%	26-30	40%

Oxford Instruments Customer Loyalty Score by Industry

Oxford Instruments's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

Oxford Instruments Customer Loyalty vs. Competitors

Compared to its competitors, Oxford Instruments's Customer Loyalty score is rated right above Morgan Advanced Materials, and is preceded by II-VI.

COMPANY		Customer Loyalty Score
	Renishaw	100%
	Thermo Fisher Scientific	79%
	Meggitt	68%
	Bruker Corporation	66%
	II-VI	57%
	Oxford Instruments	54%
	Morgan Advanced Materials	10%
	Veeco Instruments	10%
	Elcometer	N/A

Unlock Oxford Instruments Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Oxford Instruments Customer Loyalty vs. Competitors data and gain insights into your customers today.

Oxford Instruments Product Quality

2.8/5

Oxford Instruments has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Oxford Instruments' overall Product Quality score rated by its users and customers.

Oxford Instruments Product Information

Oxford Instruments’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Oxford Instruments's product the highest.

Website: http://www.oxford-instruments.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Agriculture & Farming

Hardware and Devices

Healthcare

Manufacturing

Quick Insights into Oxford Instruments Product Quality

Oxford Instruments's Product Quality score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Oxford Instruments' Product Quality.

Ranked Oxford Instruments Product Quality the Highest

Caucasian	3.2
Tech	2.6
26-30	1.5

Oxford Instruments Product Quality Score by Gender

Oxford Instruments's Product Quality score was rated 1.5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Oxford Instruments.

Male

1.5/5

Female

N/A

Oxford Instruments Product Quality Score by Ethnicity

Oxford Instruments's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Oxford Instruments.

Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2

Oxford Instruments Product Quality Score by Age

Oxford Instruments's Product Quality score was rated 1.5 stars by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Oxford Instruments.

Summary	Age	Score
26-30 1.5	26-30	1.5

Oxford Instruments Product Quality Score by Industry

Oxford Instruments's Product Quality score was rated 2.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.6

Oxford Instruments Product Quality vs. Competitors

Compared to its competitors, Oxford Instruments's Product Quality score is rated right above II-VI, and is preceded by Morgan Advanced Materials.

COMPANY		Product Quality Score
	Renishaw	4/5
	Thermo Fisher Scientific	3.9/5
	Bruker Corporation	3.7/5
	Meggitt	3.5/5
	Morgan Advanced Materials	2.8/5
	Oxford Instruments	2.8/5
	II-VI	2.8/5
	Veeco Instruments	2.5/5
	Elcometer	N/A

Unlock Oxford Instruments Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Oxford Instruments Product Quality vs. Competitors data and gain insights into your customers today.

Oxford Instruments Pricing

Oxford Instruments ROI & Value For Money

2.6/5

Oxford Instruments has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Oxford Instruments' overall ROI score rated by its users and customers.

Oxford Instruments Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Oxford Instruments ROI

Oxford Instruments's ROI score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Oxford Instruments' ROI score.

Ranked Oxford Instruments ROI the Highest

Caucasian	3.1
Tech	2.5
26-30	1.8

Oxford Instruments ROI Score by Gender

Oxford Instruments's ROI score was rated 1.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Oxford Instruments.

Male

1.7/5

Female

N/A

Oxford Instruments ROI Score by Ethnicity

Oxford Instruments's ROI score was rated 3.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Oxford Instruments.

Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1

Oxford Instruments ROI Score by Age

Oxford Instruments's ROI score was rated 1.8 stars by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Oxford Instruments.

Summary	Age	Score
26-30 1.8	26-30	1.8

Oxford Instruments ROI Score by Industry

Oxford Instruments's ROI score was rated 2.5 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.5

Oxford Instruments Pricing vs. Competitors

Compared to its competitors, Oxford Instruments's ROI score is rated right above Elcometer, and is preceded by Renishaw.

COMPANY		Pricing Score
	Veeco Instruments	5/5
	Meggitt	4/5
	Thermo Fisher Scientific	3.8/5
	Bruker Corporation	3.6/5
	II-VI	3.5/5
	Morgan Advanced Materials	3.5/5
	Renishaw	3/5
	Oxford Instruments	2.6/5
	Elcometer	N/A

Unlock Oxford Instruments ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Oxford Instruments ROI vs. Competitors data and gain insights into your customers today.

Oxford Instruments Customer Satisfaction (CSAT)

Oxford Instruments Customer Satisfaction (CSAT) Score

50 / 100

Oxford Instruments has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	30%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	10%
Very Dissatisfied	30%

Very Satisfied

30%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

10%

Very Dissatisfied

30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Oxford Instruments Customer Satisfaction

Oxford Instruments's Customer Satisfaction score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Oxford Instruments' Customer Satisfaction.

Ranked Oxford Instruments Customer Satisfaction the Highest

Caucasian	50%
Tech	34%
26-30	33%

Oxford Instruments Customer Satisfaction Score by Gender

Oxford Instruments's Customer Satisfaction score was rated 25 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Oxford Instruments.

25 / 100

Male

	Very Satisfied	0%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	50%

Oxford Instruments Customer Satisfaction Score by Ethnicity

Caucasian
50%

CSAT according to Caucasian

Oxford Instruments' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Oxford Instruments.

50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

Oxford Instruments Customer Satisfaction Score by Age

Oxford Instruments's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Oxford Instruments.

100

Breakdown

Age

Score

26-30

33%

Oxford Instruments Customer Satisfaction Score by Industry

Oxford Instruments's Customer Satisfaction score was rated 34 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Oxford Instruments Customer Satisfaction Score by Industry",
	"text": "Oxford Instruments's Customer Satisfaction score was rated 34 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Oxford Instruments's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 34
		}
	]
}

Tech	34

Oxford Instruments Customer Satisfaction vs. Competitors

Compared to its competitors, Oxford Instruments's Customer Satisfaction score is rated right above Veeco Instruments, and is preceded by II-VI.

COMPANY		Customer Satisfaction (CSAT) Score
	Thermo Fisher Scientific	74%
	Bruker Corporation	74%
	Meggitt	67%
	Morgan Advanced Materials	67%
	II-VI	60%
	Oxford Instruments	50%
	Veeco Instruments	0%
	Renishaw	0%
	Elcometer	0%

Unlock Oxford Instruments Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Oxford Instruments Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Oxford Instruments Customer Service

2.8/5

Oxford Instruments has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

Sign Up to unlock Oxford Instruments' overall Customer Service score rated by its users and customers.

About Oxford Instruments's Customer Service

Website

http://www.oxford-instruments.com/

Quick Insights into Oxford Instruments Customer Service

Oxford Instruments's Customer Service score was rated highest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Oxford Instruments' Customer Service score.

Ranked Oxford Instruments Customer Service the Highest

Caucasian	3.4
Tech	2.8
Male	1.9

Oxford Instruments Customer Service Score by Gender

Oxford Instruments's Customer Service score was rated 1.9 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Oxford Instruments.

Male

1.9/5

Female

N/A

Oxford Instruments Customer Service Score by Ethnicity

Oxford Instruments's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Oxford Instruments.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4

Oxford Instruments Customer Service Score by Age

Oxford Instruments's Customer Service score was rated 1.6 stars by customers ages 26-30 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Oxford Instruments.

100

Summary	Age	Customer Service Score
26-30 1.6	26-30	1.6

Oxford Instruments Customer Service Score by Industry

Oxford Instruments's Customer Service score was rated 2.8 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.8

Oxford Instruments Customer Service vs. Competitors

Compared to its competitors, Oxford Instruments's Customer Service score is rated right above Elcometer, and is preceded by Renishaw.

COMPANY		Customer Service Score
	Veeco Instruments	5/5
	Thermo Fisher Scientific	3.8/5
	Bruker Corporation	3.6/5
	Morgan Advanced Materials	3.5/5
	Meggitt	3.4/5
	II-VI	3.4/5
	Renishaw	3/5
	Oxford Instruments	2.8/5
	Elcometer	N/A

Unlock Oxford Instruments Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Oxford Instruments Customer Service vs. Competitors data and gain insights into your customers today.

Oxford Instruments as an Employer

3.7/5

Oxford Instruments has a 3.7/5 stars for its overall company culture rated by their employees

top

40%

CEO of Oxford Instruments

Jonathan Flint

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Oxford Instruments scored a 10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Oxford Instruments would recommend the brand to a friend. ENPS measures how likely Oxford Instruments employees would recommend working at Oxford Instruments to a friend.

Net Promoter Score

NPS Score

55%	Promoters
0%	Passive
45%	Detractors

Employee Net Promoter Score

eNPS Score

20%	Promoters
60%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail