-20
NPS
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Pacific Sales
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About Pacific Sales' Brand
Pacific Sales Kitchen and Bath Centers, the nation's 10th largest white-goods dealer. Among its major competitors, Pacific Sales is ranked in 3rd place for NPS while The Home Depot is 1st, and Best Buy is 2nd.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
3.5/5
Pricing
2.8/5
Customer Service
Pacific Sales Ranking
- #3 / 3 of its competitors
Pacific Sales NPS
Pacific Sales's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Pacific Sales's customers would recommend using the product based on a scale of -100 to 100.
Pacific Sales Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Pacific Sales NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
May 2025 -20 | May 2025 | -20 |
How Other Brands Compare
Pacific Sales is ranked third for NPS among its competitors. The Home Depot and Best Buy come in first and second.
Pacific Sales |  The Home Depot |  Best Buy | |
| Global Ranking | #- | #86 | #101 |
| NPS | -20 | 21 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $28.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacific Sales NPS vs. Competitors
Compared to its competitors, Pacific Sales's NPS is rated right below Best Buy.
| COMPANY | NPS Score | |
|---|---|---|
| The Home Depot | 21 |
| Best Buy | -3 |
| Pacific Sales | -20 |
Pacific Sales Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Pacific Sales users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pacific Sales Customer Loyalty vs. Competitors
Compared to its competitors, Pacific Sales's Customer Loyalty score is rated right below Best Buy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Home Depot | 81% |
| Best Buy | 76% |
| Pacific Sales | 54% |
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Pacific Sales Product Quality
2.7/5
Pacific Sales has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Pacific Sales Product Information
Pacific Sales’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Pacific Sales Product Quality vs. Competitors
Compared to its competitors, Pacific Sales's Product Quality score is rated right below Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Best Buy | 3.1/5 |
| Pacific Sales | 2.7/5 |
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Pacific Sales Pricing
Pacific Sales ROI & Value For Money
3.5/5
Pacific Sales has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Pacific Sales Pricing vs. Competitors
Compared to its competitors, Pacific Sales's ROI score is rated right above Best Buy, and is preceded by The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Pacific Sales | 3.5/5 |
| Best Buy | 3/5 |
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Pacific Sales Customer Satisfaction (CSAT)
Pacific Sales Customer Satisfaction (CSAT) Score
20 / 100
Pacific Sales has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacific Sales Customer Satisfaction vs. Competitors
Compared to its competitors, Pacific Sales's Customer Satisfaction score is rated right below Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Home Depot | 68% |
| Best Buy | 53% |
| Pacific Sales | 20% |
Unlock Pacific Sales Customer Satisfaction vs. Competitors Data
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Pacific Sales Customer Service
2.8/5
Pacific Sales has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Pacific Sales's Customer Service
Address
2000 Anchor Court Suite A, Thousand Oaks, CA 91320
Website
https://www.pacificsales.com/
Phone Number
800-540-7227
Pacific Sales Customer Service vs. Competitors
Compared to its competitors, Pacific Sales's Customer Service score is rated right below Best Buy.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Home Depot | 3.6/5 |
| Best Buy | 2.9/5 |
| Pacific Sales | 2.8/5 |
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Pacific Sales as an Employer
Consumer vs. Employees
Pacific Sales scored a -20 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacific Sales would recommend the brand to a friend. ENPS measures how likely Pacific Sales employees would recommend working at Pacific Sales to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
