50
NPS
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Pacira Pharmaceuticals
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About Pacira Pharmaceuticals' Brand
Injectable pharmaceutical products Among its major competitors, Pacira Pharmaceuticals is ranked in 1st place for NPS while Biogen is 2nd, and Valeant Pharmaceuticals International is 3rd.Their current market cap is $3.07B
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.7/5
Customer Service
Pacira Pharmaceuticals Ranking
- #1 / 4 of its competitors
Pacira Pharmaceuticals NPS
Pacira Pharmaceuticals's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Pacira Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Pacira Pharmaceuticals Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Pacira Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 50 | Aug 2023 | 50 |
How Other Brands Compare
Pacira Pharmaceuticals is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with The Medicines Company coming in at #4. Among those competitors, it is the lowest valued company behind Biogen.
Pacira Pharmaceuticals |  Biogen |  MyoKardia |  The Medicines Company | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 50 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.07B | $42.46B | $11.99B | $6.77B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pacira Pharmaceuticals NPS vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Pacira Pharmaceuticals | 50 |
| Biogen | 21 |
 | Valeant Pharmaceuticals International | 0 |
| MyoKardia | N/A |
 | Reata Pharmaceuticals | N/A |
 | Amarin | N/A |
Pacira Pharmaceuticals Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Pacira Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pacira Pharmaceuticals Customer Loyalty vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's Customer Loyalty score is rated right above Valeant Pharmaceuticals International, and is preceded by Biogen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MyoKardia | 100% |
| Biogen | 75% |
| Pacira Pharmaceuticals | 55% |
| Valeant Pharmaceuticals International | 53% |
| Reata Pharmaceuticals | N/A |
| Amarin | N/A |
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Pacira Pharmaceuticals Product Quality
3.2/5
Pacira Pharmaceuticals has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Pacira Pharmaceuticals Product Information
Pacira Pharmaceuticals’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.pacira.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Pacira Pharmaceuticals Product Quality vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's Product Quality score is rated right above Valeant Pharmaceuticals International, and is preceded by MyoKardia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Pacira Pharmaceuticals | 3.2/5 |
| Valeant Pharmaceuticals International | 2.8/5 |
| Reata Pharmaceuticals | N/A |
| Amarin | N/A |
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Pacira Pharmaceuticals Pricing
Pacira Pharmaceuticals ROI & Value For Money
3.2/5
Pacira Pharmaceuticals has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Pacira Pharmaceuticals Pricing vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's ROI score is rated right above Valeant Pharmaceuticals International, and is preceded by Biogen.
| COMPANY | Pricing Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Pacira Pharmaceuticals | 3.2/5 |
| Valeant Pharmaceuticals International | 2.9/5 |
| Reata Pharmaceuticals | N/A |
| Amarin | N/A |
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Pacira Pharmaceuticals Customer Satisfaction (CSAT)
Pacira Pharmaceuticals Customer Satisfaction (CSAT) Score
50 / 100
Pacira Pharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pacira Pharmaceuticals Customer Satisfaction vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's Customer Satisfaction score is rated right above Valeant Pharmaceuticals International, and is preceded by Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Biogen | 78% |
| Pacira Pharmaceuticals | 50% |
| Valeant Pharmaceuticals International | 50% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
| Amarin | 0% |
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Pacira Pharmaceuticals Customer Service
3.7/5
Pacira Pharmaceuticals has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Pacira Pharmaceuticals's Customer Service
Address
10450 Science Center Drive, San Diego, CA
Website
http://www.pacira.com
Phone Number
973-254-3560
Pacira Pharmaceuticals Customer Service vs. Competitors
Compared to its competitors, Pacira Pharmaceuticals's Customer Service score is rated right above Valeant Pharmaceuticals International, and is preceded by Biogen.
| COMPANY | Customer Service Score | |
|---|---|---|
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Pacira Pharmaceuticals | 3.7/5 |
| Valeant Pharmaceuticals International | 2.3/5 |
| Reata Pharmaceuticals | N/A |
| Amarin | N/A |
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Pacira Pharmaceuticals as an Employer
2.5/5
Pacira Pharmaceuticals has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Pacira Pharmaceuticals scored a 50 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pacira Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Pacira Pharmaceuticals employees would recommend working at Pacira Pharmaceuticals to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 10% | Promoters |
|---|---|
| 30% | Passive |
| 60% | Detractors |
