-100
NPS
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packlink
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About packlink's Brand
Among its major competitors, packlink is ranked in 3rd place for NPS while Shippo is 1st, and ZTO Express is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
packlink Ranking
- #3 / 4 of its competitors
packlink NPS
packlink's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether packlink's customers would recommend using the product based on a scale of -100 to 100.
packlink Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
packlink NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
How Other Brands Compare
packlink is ranked third for NPS among its competitors. Shippo and ZTO Express come in first and second, with Deutsche Post coming in at #4.
packlink |  Shippo | ZTO Express |  Deutsche Post | |
| Global Ranking | #- | #758 | #- | #- |
| NPS | -100 | 42 | -100 | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
packlink NPS vs. Competitors
Compared to its competitors, packlink's NPS is rated right below ZTO Express.
| COMPANY | NPS Score | |
|---|---|---|
| Shippo | 42 |
 | Yodel Delivery Network | N/A |
| ZTO Express | -100 |
| packlink | -100 |
packlink Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of packlink users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
packlink Customer Loyalty vs. Competitors
Compared to its competitors, packlink's Customer Loyalty score is rated right above Yodel Delivery Network, and is preceded by Shippo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ZTO Express | 100% |
| Shippo | 75% |
| packlink | 10% |
| Yodel Delivery Network | N/A |
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packlink Product Quality
1.5/5
packlink has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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packlink Product Information
packlink’s product quality score is a 1.5 out of 5 as rated by its users and customers.
packlink Product Quality vs. Competitors
Compared to its competitors, packlink's Product Quality score is rated right above Yodel Delivery Network, and is preceded by Shippo.
| COMPANY | Product Quality Score | |
|---|---|---|
| ZTO Express | 4/5 |
| Shippo | 3.9/5 |
| packlink | 1.5/5 |
| Yodel Delivery Network | N/A |
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packlink Pricing
packlink ROI & Value For Money
1.5/5
packlink has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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packlink Pricing vs. Competitors
Compared to its competitors, packlink's ROI score is rated right above Yodel Delivery Network, and is preceded by ZTO Express.
| COMPANY | Pricing Score | |
|---|---|---|
| Shippo | 4.1/5 |
| ZTO Express | 1.5/5 |
| packlink | 1.5/5 |
| Yodel Delivery Network | N/A |
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packlink Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
packlink Customer Satisfaction vs. Competitors
Compared to its competitors, packlink's Customer Satisfaction score is rated right above Yodel Delivery Network, and is preceded by Shippo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ZTO Express | 100% |
| Shippo | 25% |
| packlink | 0% |
| Yodel Delivery Network | 0% |
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Sign Up for Brand Profile PRO to get the full packlink Customer Satisfaction vs. Competitors data and gain insights into your customers today.
packlink Customer Service
1.5/5
packlink has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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packlink Customer Service vs. Competitors
Compared to its competitors, packlink's Customer Service score is rated right above Yodel Delivery Network, and is preceded by ZTO Express.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shippo | 3.3/5 |
| ZTO Express | 1.5/5 |
| packlink | 1.5/5 |
| Yodel Delivery Network | N/A |
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