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NPS
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Paltalk
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About Paltalk's Brand
Paltalk is a video chat room community that enables users to communicate via video, audio and internet chat. Among its major competitors, Paltalk is ranked in 4th place for NPS while Tinychat is 1st, and Instagram is 2nd.
Brand at a Glance
65%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Paltalk Ranking
- #4 / 4 of its competitors
Paltalk NPS
Paltalk's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Paltalk's customers would recommend using the product based on a scale of -100 to 100.
Paltalk Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Paltalk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2023 100 | Jul 2023 | 100 |
Sep 2023 0 | Sep 2023 | 0 |
Jun 2025 -20 | Jun 2025 | -20 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Paltalk is ranked #4 for NPS among its competitors. Tinychat and Instagram come in first and second, with Airtime coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paltalk Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Paltalk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paltalk Customer Loyalty vs. Competitors
Compared to its competitors, Paltalk's Customer Loyalty score is rated right above Streamup, and is preceded by Tinychat.
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Paltalk Product Quality
2.9/5
Paltalk has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Paltalk Product Information
Paltalk’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.paltalk.com
- Company Size
- 11-50 Employees
Industry
Tech
Content
Enterprise
Media
Productivity
SaaS
Sports & Entertainment
Paltalk Product Quality vs. Competitors
Compared to its competitors, Paltalk's Product Quality score is rated right above Streamup, and is preceded by Tinychat.
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Paltalk Pricing
Paltalk ROI & Value For Money
2.8/5
Paltalk has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Paltalk Pricing vs. Competitors
Compared to its competitors, Paltalk's ROI score is rated right above Streamup, and is preceded by Instagram.
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Paltalk Customer Satisfaction (CSAT)
Paltalk Customer Satisfaction (CSAT) Score
40 / 100
Paltalk has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paltalk Customer Satisfaction vs. Competitors
Compared to its competitors, Paltalk's Customer Satisfaction score is rated right above Streamup, and is preceded by Instagram.
Unlock Paltalk Customer Satisfaction vs. Competitors Data
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Paltalk Customer Service
2.8/5
Paltalk has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Paltalk's Customer Service
Address
New York City, NY 10008
Website
http://www.paltalk.com
Paltalk Customer Service vs. Competitors
Compared to its competitors, Paltalk's Customer Service score is rated right above Streamup, and is preceded by Instagram.
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Paltalk as an Employer
4.2/5
Paltalk has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Paltalk scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Paltalk would recommend the brand to a friend. ENPS measures how likely Paltalk employees would recommend working at Paltalk to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
