41
NPS
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PandaDoc
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About PandaDoc's Brand
PandaDoc all-in-one software streamlines sales workflows and provides transparency into the performance of proposals and contracts. Among its major competitors, PandaDoc is ranked in 1st place for NPS while Chorus is 2nd, and Docusign is 3rd.Their current valuation is $60.00M
Brand at a Glance
65%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
3.1/5
Customer Service
PandaDoc Ranking
- #1 / 4 of its competitors
PandaDoc NPS
PandaDoc's Net Promoter Score (NPS) is a 41 with 62% Promoters, 17% Passives, and 21% Detractors. Net Promoter Score tracks whether PandaDoc's customers would recommend using the product based on a scale of -100 to 100.
PandaDoc Overall NPS
| 62% | Promoters |
|---|---|
| 17% | Passives |
| 21% | Detractors |
PandaDoc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 48 | Aug 2020 | 48 |
Mar 2022 45 | Mar 2022 | 45 |
May 2022 45 | May 2022 | 45 |
Jul 2022 42 | Jul 2022 | 42 |
Oct 2022 42 | Oct 2022 | 42 |
Nov 2023 40 | Nov 2023 | 40 |
Dec 2025 41 | Dec 2025 | 41 |
How Other Brands Compare
PandaDoc is ranked first for NPS among its competitors. Chorus and Docusign come in second and third, with PROS coming in at #4. Among those competitors, it is the lowest valued company behind Docusign.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PandaDoc NPS by Usage
PandaDoc's NPS was rated the highest by customers who have used PandaDoc's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
PandaDoc Customer Reviews
Out of the 2 PandaDoc customer reviews 0 were positive and 2 were constructive. PandaDoc customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PandaDoc Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of PandaDoc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PandaDoc Customer Loyalty vs. Competitors
Compared to its competitors, PandaDoc's Customer Loyalty score is rated right above PROS, and is preceded by Docusign.
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PandaDoc Product Quality
4.2/5
PandaDoc has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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PandaDoc Product Information
PandaDoc serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. PandaDoc supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
PandaDoc’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.pandadoc.com/
- Company Size
- 51-200 Employees
Industry
Information Services
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Proposal Management Software
Quoting Software
Contract Management Software
Document Management Software
Sales Management Software
Sales Force Automation Software
Sales Enablement Software
Billing & Invoicing Software
Configure Price Quote Software
Electronic Signature Software
PandaDoc Product Quality vs. Competitors
Compared to its competitors, PandaDoc's Product Quality score is rated right above Docusign, and is preceded by Salesvue.
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PandaDoc Pricing
PandaDoc ROI & Value For Money
4/5
PandaDoc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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PandaDoc Pricing Plans
PandaDoc has a pricing structure that accommodates small, medium, and large businesses. Starting from $9/month, PandaDoc uses a subscription model and offers the following: eSignature Team - $25/user/month, Business- $49/user/month, and Enterprise - contact PandaDoc for a quote.
Who Uses PandaDoc?
Small Businesses
Medium Businesses
Large Enterprises
PandaDoc Pricing vs. Competitors
Compared to its competitors, PandaDoc's ROI score is rated right above Docusign.
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PandaDoc Customer Satisfaction (CSAT)
PandaDoc Customer Satisfaction (CSAT) Score
40 / 100
PandaDoc has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PandaDoc Customer Satisfaction vs. Competitors
Compared to its competitors, PandaDoc's Customer Satisfaction score is rated right above Salesvue, and is preceded by PROS.
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PandaDoc Customer Service
3.1/5
PandaDoc has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About PandaDoc's Customer Service
Address
153 Kearny Street, 5th Floor, San Francisco, CA 94108
Website
https://www.pandadoc.com/
Phone Number
4156709712
PandaDoc's Social Links
PandaDoc Customer Service vs. Competitors
Compared to its competitors, PandaDoc's Customer Service score is rated right above PROS, and is preceded by Chorus.
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PandaDoc as an Employer
3.9/5
PandaDoc has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
PandaDoc scored a 41 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of PandaDoc would recommend the brand to a friend. ENPS measures how likely PandaDoc employees would recommend working at PandaDoc to a friend.
Net Promoter Score
41
NPS Score
| 62% | Promoters |
|---|---|
| 17% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 58% | Promoters |
|---|---|
| 23% | Passive |
| 19% | Detractors |
