40
NPS
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Chorus
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About Chorus' Brand
Chorus helps your team make decisions using the insights you'd get if you were sitting in on every sales or customer success call. Among its major competitors, Chorus is ranked in 3rd place for NPS while LearnCore is 1st, and Gong.io is 2nd.Their current valuation is $150.00M
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Chorus Ranking
- #3 / 4 of its competitors
Chorus NPS
Chorus's Net Promoter Score (NPS) is a 40 with 62% Promoters, 16% Passives, and 22% Detractors. Net Promoter Score tracks whether Chorus's customers would recommend using the product based on a scale of -100 to 100.
Chorus Overall NPS
| 62% | Promoters |
|---|---|
| 16% | Passives |
| 22% | Detractors |
Chorus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
Aug 2020 51 | Aug 2020 | 51 |
Nov 2021 46 | Nov 2021 | 46 |
Jan 2022 44 | Jan 2022 | 44 |
Aug 2022 39 | Aug 2022 | 39 |
Dec 2022 41 | Dec 2022 | 41 |
Feb 2023 38 | Feb 2023 | 38 |
Jun 2024 40 | Jun 2024 | 40 |
How Other Brands Compare
Chorus is ranked third for NPS among its competitors. LearnCore and Gong.io come in first and second, with People.ai coming in at #4. Among those competitors, it is the lowest valued company behind People.ai.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Chorus NPS by Usage
Chorus's NPS was rated the highest by customers who have used Chorus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 80 | 2 to 5 Years | 80 |
Chorus Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Chorus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Chorus Customer Loyalty vs. Competitors
Compared to its competitors, Chorus's Customer Loyalty score is rated right above Brainshark, and is preceded by Gong.io.
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Chorus Product Quality
3.9/5
Chorus has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Chorus Product Information
Chorus serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Chorus supports Web devices and offers products for medium and large sized businesses.
Chorus’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Chorus's product the highest.
- Website
- http://www.chorus.ai
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Sales Management Software
Sales Enablement Software
Inside Sales Software
Sales Coaching Software
Call Recording Software
Quick Insights into Chorus Product Quality
Chorus's Product Quality score was rated highest by customers who have used Chorus's products/services for Less than 1 Year.
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Ranked Chorus Product Quality the Highest
Chorus Product Quality Score by Usage
Chorus's Product Quality score was rated 3.6 stars by customers who have used Chorus's products/services for Less than 1 Year.
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Chorus Product Quality Score by Industry
Chorus's Product Quality score was rated 3.4 stars by Tech industry customers.
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Chorus Product Quality vs. Competitors
Compared to its competitors, Chorus's Product Quality score is rated right above People.ai, and is preceded by LearnCore.
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Chorus Pricing
Chorus ROI & Value For Money
3.7/5
Chorus has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Chorus Pricing Plans
Chorus has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Chorus?
Medium Businesses
Large Enterprises
Quick Insights into Chorus ROI
Chorus's ROI score was rated highest by customers from the Tech industry.
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Ranked Chorus ROI the Highest
Chorus ROI Score by Industry
Chorus's ROI score was rated 3.8 stars by Tech industry customers.
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Chorus Pricing vs. Competitors
Compared to its competitors, Chorus's ROI score is rated right above People.ai, and is preceded by LearnCore.
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Chorus Customer Satisfaction (CSAT)
Chorus Customer Satisfaction (CSAT) Score
75 / 100
Chorus has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Chorus Customer Satisfaction vs. Competitors
Compared to its competitors, Chorus's Customer Satisfaction score is rated right above People.ai, and is preceded by Gong.io.
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Chorus Customer Service
3.5/5
Chorus has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Chorus's Customer Service
Address
San Francisco, CA
Website
http://www.chorus.ai
Phone Number
+1 (408) 359-8915
Chorus Customer Service vs. Competitors
Compared to its competitors, Chorus's Customer Service score is rated right above Brainshark, and is preceded by People.ai.
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Chorus as an Employer
3.8/5
Chorus has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Chorus scored a 40 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Chorus would recommend the brand to a friend. ENPS measures how likely Chorus employees would recommend working at Chorus to a friend.
Net Promoter Score
40
NPS Score
| 62% | Promoters |
|---|---|
| 16% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
