16
NPS
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People.ai
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About People.ai's Brand
People.ai is the only revenue intelligence platform for go-to-market teams. We help teams uncover every revenue opportunity from every customer. Among its major competitors, People.ai is ranked in 6th place for NPS while ModuleQ is 1st, and Clari is 2nd.Their current valuation is $500.00M
Brand at a Glance
72%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
People.ai CMO
Dayle Hall
Dayle is a marketing executive with 19+ years’ experience across all marketing disciplines. He is responsible for all strategic marketing activities including branding, product positioning, communications, customer acquisition and go-to-market strategy. Prior to joining People.ai, Dayle was the head of marketing and sales development at Lithium Technologies, helping the company grow beyond $100M in revenue. Dayle’s previous experience includes leading Corporate Marketing and Corporate Communications at Aruba Networks (acquired by HPE) and marketing leadership positions at Cisco and Oracle in Europe and North America.
People.ai Ranking
- #3 / 4 of its competitors
People.ai NPS
People.ai's Net Promoter Score (NPS) is a 16 with 55% Promoters, 6% Passives, and 39% Detractors. Net Promoter Score tracks whether People.ai's customers would recommend using the product based on a scale of -100 to 100.
People.ai Overall NPS
| 55% | Promoters |
|---|---|
| 6% | Passives |
| 39% | Detractors |
People.ai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 67 | Jul 2021 | 67 |
Nov 2021 71 | Nov 2021 | 71 |
Dec 2021 75 | Dec 2021 | 75 |
Feb 2022 55 | Feb 2022 | 55 |
Mar 2022 45 | Mar 2022 | 45 |
Jul 2022 50 | Jul 2022 | 50 |
Sep 2022 53 | Sep 2022 | 53 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 33 | Jul 2023 | 33 |
Jan 2024 31 | Jan 2024 | 31 |
Feb 2024 22 | Feb 2024 | 22 |
Oct 2025 16 | Oct 2025 | 16 |
How Other Brands Compare
People.ai is ranked third for NPS among its competitors. Clari and Outreach come in first and second, with Salesloft coming in at #4. Among those competitors, it is the third most valued company behind Outreach.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
People.ai Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of People.ai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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People.ai Customer Loyalty vs. Competitors
Compared to its competitors, People.ai's Customer Loyalty score is rated right above Salesloft, and is preceded by H2O.ai.
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People.ai Product Quality
3.8/5
People.ai has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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People.ai Product Information
People.ai serves markets in the United States and United Kingdom. People.ai supports Web devices and offers products for small, medium, and large sized businesses.
People.ai’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://people.ai
- Company Size
- 201-500 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Languages Supported
English
Product Type
Sales Management Software
Sales Forecasting & Analytics Software
Sales Force Automation Software
Sales Enablement Software
Marketing Analytics Software
Inside Sales Software
People.ai Product Quality vs. Competitors
Compared to its competitors, People.ai's Product Quality score is rated right above H2O.ai, and is preceded by Aviso.
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People.ai Pricing
People.ai ROI & Value For Money
3.4/5
People.ai has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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People.ai Pricing Plans
People.ai has a pricing structure that accommodates small, medium, and large businesses.
Who Uses People.ai?
Small Businesses
Medium Businesses
Large Enterprises
People.ai Pricing vs. Competitors
Compared to its competitors, People.ai's ROI score is rated right below Outreach.
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People.ai Customer Satisfaction (CSAT)
People.ai Customer Satisfaction (CSAT) Score
60 / 100
People.ai has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
People.ai Customer Satisfaction vs. Competitors
Compared to its competitors, People.ai's Customer Satisfaction score is rated right above Outreach, and is preceded by Salesloft.
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People.ai Customer Service
3.7/5
People.ai has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About People.ai's Customer Service
Address
San Francisco, CA
Website
https://people.ai
Phone Number
888-997-3675
People.ai's Social Links
People.ai Customer Service vs. Competitors
Compared to its competitors, People.ai's Customer Service score is rated right above Salesloft, and is preceded by Aviso.
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People.ai as an Employer
4.9/5
People.ai has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
People.ai scored a 16 for Net Promoter Score and a 85 for Employee Net Promoter Score. NPS gauges how likely a customer of People.ai would recommend the brand to a friend. ENPS measures how likely People.ai employees would recommend working at People.ai to a friend.
Net Promoter Score
16
NPS Score
| 55% | Promoters |
|---|---|
| 6% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
85
eNPS Score
| 87% | Promoters |
|---|---|
| 11% | Passive |
| 2% | Detractors |
