45
NPS
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Clari
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About Clari's Brand
Clari provides end-to-end sales analytics and forecasting platform. Among its major competitors, Clari is ranked in 3rd place for NPS while SalesChoice is 1st, and Entytle is 2nd.Their current valuation is $400.00M
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Clari CMO
Cornelius Willis
Cornelius Willis serves as the Chief Marketing Officer for Clari. Cornelius started at Clari in August of 2018. Cornelius is based in the San Francisco Bay Area.
Clari Ranking
- #1 / 4 of its competitors
Clari NPS
Clari's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether Clari's customers would recommend using the product based on a scale of -100 to 100.
Clari Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
Clari NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 41 | Aug 2021 | 41 |
Oct 2021 43 | Oct 2021 | 43 |
Feb 2022 39 | Feb 2022 | 39 |
Mar 2022 40 | Mar 2022 | 40 |
May 2022 42 | May 2022 | 42 |
Jul 2022 41 | Jul 2022 | 41 |
Oct 2022 43 | Oct 2022 | 43 |
Mar 2023 45 | Mar 2023 | 45 |
May 2023 40 | May 2023 | 40 |
Jun 2023 42 | Jun 2023 | 42 |
Jun 2024 44 | Jun 2024 | 44 |
Jul 2024 44 | Jul 2024 | 44 |
How Other Brands Compare
Clari is ranked first for NPS among its competitors. Gong.io and Aviso come in second and third, with SmartZip coming in at #4. Among those competitors, it is the most valued company.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Clari NPS vs. Competitors
Compared to its competitors, Clari's NPS is rated right above Gong.io, and is preceded by Entytle.
| COMPANY | NPS Score | |
|---|---|---|
 | SalesChoice | 100 |
 | Entytle | 49 |
| Clari | 45 |
 | Gong.io | 40 |
 | Aviso | 0 |
 | SalesPredict | N/A |
 | Introhive | -100 |
Clari Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Clari users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Clari Customer Loyalty vs. Competitors
Compared to its competitors, Clari's Customer Loyalty score is rated right above Gong.io, and is preceded by SalesChoice.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SalesChoice | 100% |
| Clari | 80% |
| Gong.io | 79% |
| Entytle | N/A |
| Aviso | N/A |
| Introhive | N/A |
| SalesPredict | N/A |
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Clari Product Quality
3.9/5
Clari has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Clari Product Information
Clari serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. Clari supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Clari’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Clari's product the highest.
- Website
- http://clari.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Marketplaces
Languages Supported
English
Product Type
Sales Forecasting & Analytics Software
Quick Insights into Clari Product Quality
Clari's Product Quality score was rated highest by customers who have used Clari's products/services for 2 to 5 Years, and rated lowest by customers who have used Clari's products/services for Less than 1 Year.
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Ranked Clari Product Quality the Highest
Ranked Clari Product Quality the Lowest
Clari Product Quality Score by Usage
Clari's Product Quality score was rated the highest by customers who have used Clari's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Clari Product Quality Score by Industry
Clari's Product Quality score was rated 4 stars by Tech industry customers.
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Clari Product Quality vs. Competitors
Compared to its competitors, Clari's Product Quality score is rated right above Aviso, and is preceded by Entytle.
| COMPANY | Product Quality Score | |
|---|---|---|
| SalesChoice | 4.4/5 |
| Gong.io | 4.3/5 |
| Entytle | 4/5 |
| Clari | 3.9/5 |
| Aviso | 3.9/5 |
| SalesPredict | 3.4/5 |
| Introhive | 3.1/5 |
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Clari Pricing
Clari ROI & Value For Money
4/5
Clari has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Clari Pricing Plans
Clari has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Clari?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Clari ROI
Clari's ROI score was rated highest by customers from the Tech industry.
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Ranked Clari ROI the Highest
Clari ROI Score by Industry
Clari's ROI score was rated 4.1 stars by Tech industry customers.
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Clari Pricing vs. Competitors
Compared to its competitors, Clari's ROI score is rated right above Aviso, and is preceded by SalesChoice.
| COMPANY | Pricing Score | |
|---|---|---|
| Entytle | 5/5 |
| SalesPredict | 5/5 |
| Gong.io | 4.2/5 |
| SalesChoice | 4.1/5 |
| Clari | 4/5 |
| Aviso | 3.8/5 |
| Introhive | 3/5 |
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Clari Customer Satisfaction (CSAT)
Clari Customer Satisfaction (CSAT) Score
72 / 100
Clari has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Clari Customer Satisfaction vs. Competitors
Compared to its competitors, Clari's Customer Satisfaction score is rated right above Entytle, and is preceded by Gong.io.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SalesChoice | 100% |
| Gong.io | 76% |
| Clari | 71% |
| Entytle | 0% |
| Aviso | 0% |
| Introhive | 0% |
| SalesPredict | 0% |
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Clari Customer Service
4/5
Clari has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Clari's Customer Service
Address
1154 Sonora Ct, Sunnyvale, CA 94086
Website
http://clari.com
Phone Number
(650) 265-2111
Clari Customer Service vs. Competitors
Compared to its competitors, Clari's Customer Service score is rated right above Aviso, and is preceded by Gong.io.
| COMPANY | Customer Service Score | |
|---|---|---|
| Entytle | 5/5 |
| SalesPredict | 5/5 |
| SalesChoice | 4.1/5 |
| Gong.io | 4.1/5 |
| Clari | 4/5 |
| Aviso | 3.7/5 |
| Introhive | 3.3/5 |
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Clari as an Employer
4.3/5
Clari has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Clari scored a 45 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Clari would recommend the brand to a friend. ENPS measures how likely Clari employees would recommend working at Clari to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
