0
NPS
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PAR Technology
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About PAR Technology's Brand
PAR is a leading global provider of software, systems, and service solutions to the restaurant and retail industries. Today, with 40 years of experience and point of sale systems in nearly 100,000 restaurants and more than 110 countries, PAR is redefining the point of sale through cloud software and bringing technological innovation to all corners of the enterprise. PAR’s Government Business is a leader in providing computer-based system design, engineering and technical services to the Department of Defense and various federal agencies. PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com. Among its major competitors, PAR Technology is ranked in 3rd place for NPS while Toast is 1st, and Olo is 2nd.Their current market cap is $1.45B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
PAR Technology Ranking
- #3 / 3 of its competitors
PAR Technology NPS
PAR Technology's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether PAR Technology's customers would recommend using the product based on a scale of -100 to 100.
PAR Technology Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
PAR Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
Mar 2025 0 | Mar 2025 | 0 |
How Other Brands Compare
PAR Technology is ranked third for NPS among its competitors. Toast and Olo come in first and second. Among those competitors, it is the second most valued company behind Toast.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PAR Technology NPS vs. Competitors
Compared to its competitors, PAR Technology's NPS is rated right below Olo.
| COMPANY | NPS Score | |
|---|---|---|
 | Toast | 24 |
 | Olo | 23 |
| PAR Technology | 0 |
PAR Technology Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PAR Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PAR Technology Customer Loyalty vs. Competitors
Compared to its competitors, PAR Technology's Customer Loyalty score is rated right above Toast.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PAR Technology | 100% |
| Toast | 78% |
| Olo | 78% |
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PAR Technology Product Quality
5/5
PAR Technology has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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PAR Technology Product Information
PAR Technology’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.partech.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
PAR Technology Product Quality vs. Competitors
Compared to its competitors, PAR Technology's Product Quality score is rated right above Olo.
| COMPANY | Product Quality Score | |
|---|---|---|
| PAR Technology | 5/5 |
| Olo | 4/5 |
| Toast | 3.7/5 |
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PAR Technology Pricing
PAR Technology ROI & Value For Money
5/5
PAR Technology has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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PAR Technology Pricing vs. Competitors
Compared to its competitors, PAR Technology's ROI score is rated right above Olo.
| COMPANY | Pricing Score | |
|---|---|---|
| PAR Technology | 5/5 |
| Olo | 3.8/5 |
| Toast | 3.7/5 |
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PAR Technology Customer Satisfaction (CSAT)
PAR Technology Customer Satisfaction (CSAT) Score
100 / 100
PAR Technology has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PAR Technology Customer Satisfaction vs. Competitors
Compared to its competitors, PAR Technology's Customer Satisfaction score is rated right above Olo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PAR Technology | 100% |
| Olo | 89% |
| Toast | 68% |
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PAR Technology Customer Service
5/5
PAR Technology has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About PAR Technology's Customer Service
Address
8383 Seneca Tpke, New Hartford, NY 13413, New Hartford, NY 13413
Website
http://www.partech.com
Phone Number
1-800-382-6200
PAR Technology's Social Links
PAR Technology Customer Service vs. Competitors
Compared to its competitors, PAR Technology's Customer Service score is rated right above Olo.
| COMPANY | Customer Service Score | |
|---|---|---|
| PAR Technology | 5/5 |
| Olo | 4.1/5 |
| Toast | 3.6/5 |
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PAR Technology as an Employer
3.2/5
PAR Technology has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
PAR Technology scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of PAR Technology would recommend the brand to a friend. ENPS measures how likely PAR Technology employees would recommend working at PAR Technology to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
