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NPS
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Parallels
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About Parallels' Brand
Parallels develops cross-platform virtualization and automation solutions which allow users to access applications, files, and computers. Among its major competitors, Parallels is ranked in 3rd place for NPS while Azuqua is 1st, and VMware is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
Parallels Ranking
- #2 / 4 of its competitors
Parallels NPS
Parallels's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Parallels's customers would recommend using the product based on a scale of -100 to 100.
Parallels Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Parallels NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Jan 2023 0 | Jan 2023 | 0 |
How Other Brands Compare
Parallels is ranked second for NPS among its competitors. VMware and AppDirect come in first and third, with Paperspace coming in at #4.
Parallels |  VMware |  AppDirect |  Paperspace | |
| Global Ranking | #- | #329 | #- | #- |
| NPS | 0 | 31 | -44 | - |
| Valuation Updated every 24 hours for public companies | - | $61.27B | $1.00B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parallels Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Parallels users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Parallels Customer Loyalty vs. Competitors
Compared to its competitors, Parallels's Customer Loyalty score is rated right above VMware.
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Parallels Product Quality
3.7/5
Parallels has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Parallels Product Information
Parallels’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.parallels.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Parallels Product Quality vs. Competitors
Compared to its competitors, Parallels's Product Quality score is rated right above AppDirect, and is preceded by VMware.
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Parallels Pricing
Parallels ROI & Value For Money
3.7/5
Parallels has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Parallels Pricing vs. Competitors
Compared to its competitors, Parallels's ROI score is rated right above AppDirect, and is preceded by VMware.
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Parallels Customer Satisfaction (CSAT)
Parallels Customer Satisfaction (CSAT) Score
50 / 100
Parallels has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parallels Customer Satisfaction vs. Competitors
Compared to its competitors, Parallels's Customer Satisfaction score is rated right above AppDirect, and is preceded by VMware.
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Parallels Customer Service
5/5
Parallels has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Parallels's Customer Service
Address
500 39th St. SW, Suite 200, Bellevue, WA
Website
http://www.parallels.com
Phone Number
(425) 282-6400
Parallels Customer Service vs. Competitors
Compared to its competitors, Parallels's Customer Service score is rated right above VMware, and is preceded by Azuqua.
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Parallels as an Employer
3.2/5
Parallels has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Parallels scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Parallels would recommend the brand to a friend. ENPS measures how likely Parallels employees would recommend working at Parallels to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
