100
NPS
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Parker Drilling
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About Parker Drilling's Brand
Parker Drilling Company (Parker) is a provider of contract drilling and drilling-related services Among its major competitors, Parker Drilling is ranked in 2nd place for NPS while sprague resources is 1st, and Schlumberger is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Parker Drilling Ranking
- #1 / 4 of its competitors
Parker Drilling NPS
Parker Drilling's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Parker Drilling's customers would recommend using the product based on a scale of -100 to 100.
Parker Drilling Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Parker Drilling NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
How Other Brands Compare
Parker Drilling is ranked first for NPS among its competitors. Schlumberger and Clean Energy Fuels Corp. come in second and third, with Sanchez Energy coming in at #4.
Parker Drilling |  Schlumberger |  Clean Energy Fuels Corp. |  Sanchez Energy | |
| Global Ranking | #- | #603 | #- | #- |
| NPS | 100 | 33 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $2.91B | $31.57M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Parker Drilling NPS vs. Competitors
Compared to its competitors, Parker Drilling's NPS is rated right above Schlumberger, and is preceded by sprague resources.
| COMPANY | NPS Score | |
|---|---|---|
| sprague resources | 100 |
| Parker Drilling | 100 |
| Schlumberger | 33 |
| Pioneer Energy Services Corp. | N/A |
| Superior Plus | -100 |
Parker Drilling Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Parker Drilling users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Parker Drilling Customer Loyalty vs. Competitors
Compared to its competitors, Parker Drilling's Customer Loyalty score is rated right above Superior Plus, and is preceded by sprague resources.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| sprague resources | 100% |
| Parker Drilling | 100% |
| Superior Plus | 100% |
| Schlumberger | 81% |
| Pioneer Energy Services Corp. | N/A |
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Parker Drilling Product Quality
5/5
Parker Drilling has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Parker Drilling Product Information
Parker Drilling’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Parker Drilling Product Quality vs. Competitors
Compared to its competitors, Parker Drilling's Product Quality score is rated right above Schlumberger, and is preceded by sprague resources.
| COMPANY | Product Quality Score | |
|---|---|---|
| sprague resources | 5/5 |
| Parker Drilling | 5/5 |
| Schlumberger | 4/5 |
| Superior Plus | 2.7/5 |
| Pioneer Energy Services Corp. | N/A |
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Parker Drilling Pricing
Parker Drilling ROI & Value For Money
4.5/5
Parker Drilling has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Parker Drilling Pricing vs. Competitors
Compared to its competitors, Parker Drilling's ROI score is rated right above sprague resources.
| COMPANY | Pricing Score | |
|---|---|---|
| Parker Drilling | 4.5/5 |
| sprague resources | 4/5 |
| Schlumberger | 3.9/5 |
| Superior Plus | 2.7/5 |
| Pioneer Energy Services Corp. | N/A |
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Parker Drilling Customer Satisfaction (CSAT)
Parker Drilling Customer Satisfaction (CSAT) Score
100 / 100
Parker Drilling has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Parker Drilling Customer Satisfaction vs. Competitors
Compared to its competitors, Parker Drilling's Customer Satisfaction score is rated right above Schlumberger, and is preceded by sprague resources.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| sprague resources | 100% |
| Parker Drilling | 100% |
| Schlumberger | 81% |
| Superior Plus | 0% |
| Pioneer Energy Services Corp. | 0% |
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Parker Drilling Customer Service
4/5
Parker Drilling has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Parker Drilling's Customer Service
Address
Houston, TX 77046
Website
http://www.parkerdrilling.com/
Phone Number
281-406-2000
Parker Drilling Customer Service vs. Competitors
Compared to its competitors, Parker Drilling's Customer Service score is rated right above Pioneer Energy Services Corp., and is preceded by sprague resources.
| COMPANY | Customer Service Score | |
|---|---|---|
| Superior Plus | 4.5/5 |
| Schlumberger | 4/5 |
| sprague resources | 4/5 |
| Parker Drilling | 4/5 |
| Pioneer Energy Services Corp. | N/A |
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Consumer vs. Employees
Parker Drilling scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Parker Drilling would recommend the brand to a friend. ENPS measures how likely Parker Drilling employees would recommend working at Parker Drilling to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
