-100
NPS
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PatSnap
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About PatSnap's Brand
Provider of an innovation intelligence platform. The company provides an innovation intelligence platform to comprehend the entire research and development life cycle of a technology company's intangible assets, from idea generation and research, through product development and commercialization. Among its major competitors, PatSnap is ranked in 3rd place for NPS while Tata is 1st, and GoPro is 2nd.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
1.5/5
Customer Service
PatSnap Ranking
- #3 / 4 of its competitors
PatSnap NPS
PatSnap's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PatSnap's customers would recommend using the product based on a scale of -100 to 100.
PatSnap Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PatSnap NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
How Other Brands Compare
PatSnap is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with Lily Gulik coming in at #4.
PatSnap |  GoPro |  Tata |  Lily Gulik | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | -100 | 21 | 82 | - |
| Valuation Updated every 24 hours for public companies | - | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PatSnap NPS vs. Competitors
Compared to its competitors, PatSnap's NPS is rated right below Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| GoPro | 21 |
| Lily Gulik | N/A |
| PatSnap | -100 |
PatSnap Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of PatSnap users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PatSnap Customer Loyalty vs. Competitors
Compared to its competitors, PatSnap's Customer Loyalty score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata | 87% |
| GoPro | 69% |
| PatSnap | 10% |
| Lily Gulik | N/A |
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PatSnap Product Quality
4/5
PatSnap has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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PatSnap Product Information
PatSnap’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.patsnap.com
- Company Size
- 201-500 Employees
PatSnap Product Quality vs. Competitors
Compared to its competitors, PatSnap's Product Quality score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| PatSnap | 4/5 |
| GoPro | 3.7/5 |
| Lily Gulik | N/A |
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PatSnap Pricing
PatSnap ROI & Value For Money
2/5
PatSnap has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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PatSnap Pricing vs. Competitors
Compared to its competitors, PatSnap's ROI score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| GoPro | 3.3/5 |
| PatSnap | 2/5 |
| Lily Gulik | N/A |
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PatSnap Customer Satisfaction (CSAT)
PatSnap Customer Satisfaction (CSAT) Score
100 / 100
PatSnap has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PatSnap Customer Satisfaction vs. Competitors
Compared to its competitors, PatSnap's Customer Satisfaction score is rated right above GoPro, and is preceded by Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| PatSnap | 100% |
| GoPro | 70% |
| Lily Gulik | 0% |
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PatSnap Customer Service
1.5/5
PatSnap has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About PatSnap's Customer Service
Address
190 Middle Road, Singapore, 188979 Singapore
Website
www.patsnap.com
PatSnap Customer Service vs. Competitors
Compared to its competitors, PatSnap's Customer Service score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| PatSnap | 1.5/5 |
| Lily Gulik | N/A |
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