-100
NPS
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PayFlex Systems, USA
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About PayFlex Systems, USA's Brand
Account based health plan platform Among its major competitors, PayFlex Systems, USA is ranked in 4th place for NPS while Oracle is 1st, and Blue Cross Blue Shield of Nebraska is 2nd.
Brand at a Glance
72%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.5/5
Customer Service
PayFlex Systems, USA Ranking
- #3 / 4 of its competitors
PayFlex Systems, USA NPS
PayFlex Systems, USA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PayFlex Systems, USA's customers would recommend using the product based on a scale of -100 to 100.
PayFlex Systems, USA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PayFlex Systems, USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
PayFlex Systems, USA is ranked third for NPS among its competitors. Oracle and Blue Cross Blue Shield of Nebraska come in first and second, with Independa coming in at #4.
PayFlex Systems, USA |  Oracle |  Independa |  Blue Cross Blue Shield of Nebraska | |
| Global Ranking | #- | #173 | #- | #- |
| NPS | -100 | 11 | - | -19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $207.07B | $60.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PayFlex Systems, USA NPS by Gender
PayFlex Systems, USA's NPS was rated -100 by Female customers on Comparably.
Female
-100
PayFlex Systems, USA's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
PayFlex Systems, USA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
PayFlex Systems, USA NPS by Ethnicity
PayFlex Systems, USA's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
PayFlex Systems, USA NPS by Usage
PayFlex Systems, USA's NPS was rated -100 points by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
PayFlex Systems, USA NPS vs. Competitors
Compared to its competitors, PayFlex Systems, USA's NPS is rated right below PatientsLikeMe.
| COMPANY | NPS Score | |
|---|---|---|
| Oracle | 11 |
| Blue Cross Blue Shield of Nebraska | -19 |
 | PatientsLikeMe | -55 |
| PayFlex Systems, USA | -100 |
PayFlex Systems, USA Customer Reviews
Out of the 4 PayFlex Systems, USA customer reviews 0 were positive and 4 were constructive. PayFlex Systems, USA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
PayFlex Systems, USA Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of PayFlex Systems, USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PayFlex Systems, USA Customer Loyalty Score by Gender
PayFlex Systems, USA's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
PayFlex Systems, USA Customer Loyalty Score by Ethnicity
PayFlex Systems, USA's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PayFlex Systems, USA.
70
out of 100
Caucasian
PayFlex Systems, USA Customer Loyalty Score by Usage
PayFlex Systems, USA's Customer Loyalty score was rated 70% by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PayFlex Systems, USA Customer Loyalty vs. Competitors
Compared to its competitors, PayFlex Systems, USA's Customer Loyalty score is rated right below Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Blue Cross Blue Shield of Nebraska | 79% |
| PatientsLikeMe | 79% |
| Oracle | 72% |
| PayFlex Systems, USA | 72% |
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PayFlex Systems, USA Product Quality
1.5/5
PayFlex Systems, USA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PayFlex Systems, USA Product Information
PayFlex Systems, USA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.payflex.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Healthcare
Quick Insights into PayFlex Systems, USA Product Quality
PayFlex Systems, USA's Product Quality score was rated highest by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
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Ranked PayFlex Systems, USA Product Quality the Highest
PayFlex Systems, USA Product Quality Score by Gender
PayFlex Systems, USA's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PayFlex Systems, USA.
Female
1.5/5
Male
N/A
PayFlex Systems, USA Product Quality Score by Ethnicity
PayFlex Systems, USA's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PayFlex Systems, USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PayFlex Systems, USA Product Quality Score by Usage
PayFlex Systems, USA's Product Quality score was rated 1.5 stars by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PayFlex Systems, USA Product Quality vs. Competitors
Compared to its competitors, PayFlex Systems, USA's Product Quality score is rated right below PatientsLikeMe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Oracle | 3.7/5 |
| Blue Cross Blue Shield of Nebraska | 3/5 |
| PatientsLikeMe | 3/5 |
| PayFlex Systems, USA | 1.5/5 |
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PayFlex Systems, USA Pricing
PayFlex Systems, USA ROI & Value For Money
1.6/5
PayFlex Systems, USA has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
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Quick Insights into PayFlex Systems, USA ROI
PayFlex Systems, USA's ROI score was rated highest by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
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Ranked PayFlex Systems, USA ROI the Highest
PayFlex Systems, USA ROI Score by Gender
PayFlex Systems, USA's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PayFlex Systems, USA.
Female
1.5/5
Male
N/A
PayFlex Systems, USA ROI Score by Ethnicity
PayFlex Systems, USA's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PayFlex Systems, USA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PayFlex Systems, USA ROI Score by Usage
PayFlex Systems, USA's ROI score was rated 1.5 stars by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
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PayFlex Systems, USA Pricing vs. Competitors
Compared to its competitors, PayFlex Systems, USA's ROI score is rated right below PatientsLikeMe.
| COMPANY | Pricing Score | |
|---|---|---|
| Oracle | 3.7/5 |
| Blue Cross Blue Shield of Nebraska | 2.7/5 |
| PatientsLikeMe | 2.4/5 |
| PayFlex Systems, USA | 1.6/5 |
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PayFlex Systems, USA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PayFlex Systems, USA Customer Satisfaction
PayFlex Systems, USA's Customer Satisfaction score was rated highest by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
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Ranked PayFlex Systems, USA Customer Satisfaction the Highest
PayFlex Systems, USA Customer Satisfaction Score by Gender
PayFlex Systems, USA's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PayFlex Systems, USA.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
PayFlex Systems, USA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PayFlex Systems, USA's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PayFlex Systems, USA.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
PayFlex Systems, USA Customer Satisfaction Score by Usage
PayFlex Systems, USA's Customer Satisfaction score was rated 0 points by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PayFlex Systems, USA Customer Satisfaction vs. Competitors
Compared to its competitors, PayFlex Systems, USA's Customer Satisfaction score is rated right below Blue Cross Blue Shield of Nebraska.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PatientsLikeMe | 75% |
| Oracle | 67% |
| Blue Cross Blue Shield of Nebraska | 56% |
| PayFlex Systems, USA | 0% |
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PayFlex Systems, USA Customer Service
1.5/5
PayFlex Systems, USA has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About PayFlex Systems, USA's Customer Service
Address
10802 Farnam Drive, Suite 100, Omaha, NE 68154
Website
http://www.payflex.com
Phone Number
402-345-0666
Quick Insights into PayFlex Systems, USA Customer Service
PayFlex Systems, USA's Customer Service score was rated highest by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked PayFlex Systems, USA's Customer Service score.
Ranked PayFlex Systems, USA Customer Service the Highest
PayFlex Systems, USA Customer Service Score by Gender
PayFlex Systems, USA's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PayFlex Systems, USA.
Female
1.5/5
Male
N/A
PayFlex Systems, USA Customer Service Score by Ethnicity
PayFlex Systems, USA's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PayFlex Systems, USA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
PayFlex Systems, USA Customer Service Score by Usage
PayFlex Systems, USA's Customer Service score was rated 1.5 stars by customers who have used PayFlex Systems, USA's products/services for 5 to 10 Years.
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PayFlex Systems, USA Customer Service vs. Competitors
Compared to its competitors, PayFlex Systems, USA's Customer Service score is rated right below PatientsLikeMe.
| COMPANY | Customer Service Score | |
|---|---|---|
| Oracle | 3.6/5 |
| Blue Cross Blue Shield of Nebraska | 3/5 |
| PatientsLikeMe | 2.6/5 |
| PayFlex Systems, USA | 1.5/5 |
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PayFlex Systems, USA as an Employer
3.4/5
PayFlex Systems, USA has a 3.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of PayFlex Systems, USA
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
PayFlex Systems, USA scored a -100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of PayFlex Systems, USA would recommend the brand to a friend. ENPS measures how likely PayFlex Systems, USA employees would recommend working at PayFlex Systems, USA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
