-100
NPS
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Paymetric
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About Paymetric's Brand
The standard in integrated and secure enterprise payment acceptance solutions Among its major competitors, Paymetric is ranked in 4th place for NPS while Xero Inc is 1st, and Bluepay is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Paymetric Ranking
- #4 / 4 of its competitors
Paymetric NPS
Paymetric's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Paymetric's customers would recommend using the product based on a scale of -100 to 100.
Paymetric Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Paymetric NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Paymetric is ranked #4 for NPS among its competitors. Xero Inc and Bluepay come in first and second, with CardConnect coming in at third.
Paymetric |  Xero Inc |  Bluepay |  CardConnect | |
| Global Ranking | #- | #368 | #- | #- |
| NPS | -100 | 44 | 33 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Paymetric NPS vs. Competitors
Compared to its competitors, Paymetric's NPS is rated right below CardConnect.
| COMPANY | NPS Score | |
|---|---|---|
| Xero Inc | 44 |
| Bluepay | 33 |
| CardConnect | 0 |
| Paymetric | -100 |
Paymetric Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Paymetric users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Paymetric Customer Loyalty vs. Competitors
Compared to its competitors, Paymetric's Customer Loyalty score is rated right above Bluepay.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Paymetric | 100% |
| Bluepay | 85% |
| Xero Inc | 80% |
| CardConnect | 10% |
Unlock Paymetric Customer Loyalty vs. Competitors Data
VS
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Paymetric Product Quality
5/5
Paymetric has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paymetric's overall Product Quality score rated by its users and customers.
Paymetric Product Information
Paymetric’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.paymetric.com
Industry
Tech
Business Services
Enterprise
FinTech
Government & Legal
Paymetric Product Quality vs. Competitors
Compared to its competitors, Paymetric's Product Quality score is rated right above Xero Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Paymetric | 5/5 |
| Xero Inc | 4.2/5 |
| Bluepay | 4/5 |
| CardConnect | 2.2/5 |
Unlock Paymetric Product Quality vs. Competitors Data
VS
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Paymetric Pricing
Paymetric ROI & Value For Money
2.5/5
Paymetric has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Paymetric Pricing vs. Competitors
Compared to its competitors, Paymetric's ROI score is rated right above CardConnect, and is preceded by Bluepay.
| COMPANY | Pricing Score | |
|---|---|---|
| Xero Inc | 4.2/5 |
| Bluepay | 3.4/5 |
| Paymetric | 2.5/5 |
| CardConnect | 1.5/5 |
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VS
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Paymetric Customer Satisfaction (CSAT)
Paymetric Customer Satisfaction (CSAT) Score
100 / 100
Paymetric has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Paymetric Customer Satisfaction vs. Competitors
Compared to its competitors, Paymetric's Customer Satisfaction score is rated right above Bluepay.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paymetric | 100% |
| Bluepay | 80% |
| Xero Inc | 71% |
| CardConnect | 0% |
Unlock Paymetric Customer Satisfaction vs. Competitors Data
VS
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Paymetric Customer Service
5/5
Paymetric has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Paymetric's overall Customer Service score rated by its users and customers.
About Paymetric's Customer Service
Address
1225 Northmeadow Parkway, Suite 110, Roswell, GA
Website
http://www.paymetric.com
Paymetric Customer Service vs. Competitors
Compared to its competitors, Paymetric's Customer Service score is rated right above Xero Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Paymetric | 5/5 |
| Xero Inc | 4.2/5 |
| Bluepay | 3.3/5 |
| CardConnect | 1.5/5 |
Unlock Paymetric Customer Service vs. Competitors Data
VS
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Consumer vs. Employees
Paymetric scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Paymetric would recommend the brand to a friend. ENPS measures how likely Paymetric employees would recommend working at Paymetric to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
