-17
NPS
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Publishers Clearing House (PCH)
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About Publishers Clearing House (PCH) Brand
PCH Among its major competitors, Publishers Clearing House (PCH) is ranked in 1st place for NPS while QVC is 2nd, and altran is 3rd.Their current valuation is $3.66B
Brand at a Glance
83%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Publishers Clearing House (PCH) CMO
Publishers Clearing House (PCH) Ranking
- #1 / 4 of its competitors
Publishers Clearing House (PCH) NPS
Publishers Clearing House (PCH)'s Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Publishers Clearing House (PCH)'s customers would recommend using the product based on a scale of -100 to 100.
Publishers Clearing House (PCH) Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Publishers Clearing House (PCH) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -11 | Feb 2025 | -11 |
Mar 2025 -12 | Mar 2025 | -12 |
Apr 2025 -12 | Apr 2025 | -12 |
May 2025 -14 | May 2025 | -14 |
Jun 2025 -14 | Jun 2025 | -14 |
Jul 2025 -15 | Jul 2025 | -15 |
Aug 2025 -17 | Aug 2025 | -17 |
Sep 2025 -17 | Sep 2025 | -17 |
Oct 2025 -17 | Oct 2025 | -17 |
Dec 2025 -17 | Dec 2025 | -17 |
Jan 2026 -17 | Jan 2026 | -17 |
How Other Brands Compare
Publishers Clearing House (PCH) is ranked first for NPS among its competitors. QVC and altran come in second and third, with foxnews.com coming in at #4. Among those competitors, it is the most valued company.
Publishers Clearing House (PCH) |  QVC |  altran |  foxnews.com | |
| Global Ranking | #- | #235 | #- | #- |
| NPS | -17 | -30 | -50 | - |
| Valuation Updated every 24 hours for public companies | $3.66B | - | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Publishers Clearing House (PCH) NPS by Gender
Female customers rated Publishers Clearing House (PCH)'s NPS 23 points higher than Male customers.
Male
-52
Publishers Clearing House (PCH)'s NPS was rated -52 by Male customers on Comparably.
19%
Promoters
10%
Passives
71%
Detractors
Female
-29
Publishers Clearing House (PCH)'s NPS was rated -29 by Female customers on Comparably.
31%
Promoters
9%
Passives
60%
Detractors
Publishers Clearing House (PCH) NPS by Ethnicity
Publishers Clearing House (PCH)'s NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino -28 | Hispanic or Latino | -28 |
African American/Black -22 | African American/Black | -22 |
Asian or Pacific Islander -40 | Asian or Pacific Islander | -40 |
Native American -40 | Native American | -40 |
Other -28 | Other | -28 |
Publishers Clearing House (PCH) NPS by Age
Publishers Clearing House (PCH)'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Publishers Clearing House (PCH) NPS by Usage
Publishers Clearing House (PCH)'s NPS was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -15 | 2 to 5 Years | -15 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -41 | Over 10 Years | -41 |
Publishers Clearing House (PCH) NPS vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s NPS is rated right above QVC.
| COMPANY | NPS Score | |
|---|---|---|
| Publishers Clearing House (PCH) | -17 |
| QVC | -30 |
| altran | -50 |
Publishers Clearing House (PCH) Customer Reviews
Out of the 17 Publishers Clearing House (PCH) customer reviews 6 were positive and 11 were constructive. Publishers Clearing House (PCH) customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Publishers Clearing House (PCH) Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Publishers Clearing House (PCH) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Publishers Clearing House (PCH) Customer Loyalty Score by Gender
Female customers rated Publishers Clearing House (PCH)'s Customer Loyalty score 15% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Publishers Clearing House (PCH).
Male
74%
Yes
Female
89%
Yes
Publishers Clearing House (PCH) Customer Loyalty Score by Ethnicity
Publishers Clearing House (PCH)'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Publishers Clearing House (PCH).
75
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
100
out of 100
Native American
84
out of 100
Other
Publishers Clearing House (PCH) Customer Loyalty Score by Age
Publishers Clearing House (PCH)'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Publishers Clearing House (PCH).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 87% | 41-45 | 87% |
46-50 85% | 46-50 | 85% |
51-55 66% | 51-55 | 66% |
56-60 72% | 56-60 | 72% |
61-65 78% | 61-65 | 78% |
66+ 83% | 66+ | 83% |
Publishers Clearing House (PCH) Customer Loyalty Score by Usage
Publishers Clearing House (PCH)'s Customer Loyalty score was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Publishers Clearing House (PCH) Customer Loyalty Score by Industry
Publishers Clearing House (PCH)'s Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Publishers Clearing House (PCH) Customer Loyalty vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s Customer Loyalty score is rated right above altran, and is preceded by QVC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QVC | 84% |
| Publishers Clearing House (PCH) | 83% |
| altran | 53% |
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Publishers Clearing House (PCH) Product Quality
2.6/5
Publishers Clearing House (PCH) has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Publishers Clearing House (PCH) Product Information
Publishers Clearing House (PCH)’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Publishers Clearing House (PCH)'s product the highest. Reviewers from the Construction industry rated Publishers Clearing House (PCH) the lowest at 1.5.
- Website
- http://pch.com/
- Company Size
- 501-1,000 Employees
Industry
Media
Quick Insights into Publishers Clearing House (PCH) Product Quality
Publishers Clearing House (PCH)'s Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Publishers Clearing House (PCH)'s products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Publishers Clearing House (PCH) Product Quality.
Ranked Publishers Clearing House (PCH) Product Quality the Highest
Ranked Publishers Clearing House (PCH) Product Quality the Lowest
Publishers Clearing House (PCH) Product Quality Score by Gender
Male customers rated Publishers Clearing House (PCH)'s Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Publishers Clearing House (PCH).
Male
2.4/5
Female
2.2/5
Publishers Clearing House (PCH) Product Quality Score by Ethnicity
Publishers Clearing House (PCH)'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Publishers Clearing House (PCH).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Native American 2.5 | Native American | 2.5 |
Other 1.7 | Other | 1.7 |
Publishers Clearing House (PCH) Product Quality Score by Age
Publishers Clearing House (PCH)'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Publishers Clearing House (PCH).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.9 | 46-50 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.2 | 66+ | 2.2 |
Publishers Clearing House (PCH) Product Quality Score by Usage
Publishers Clearing House (PCH)'s Product Quality score was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Publishers Clearing House (PCH) Product Quality Score by Industry
Publishers Clearing House (PCH)'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Publishers Clearing House (PCH) Product Quality vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s Product Quality score is rated right below QVC.
| COMPANY | Product Quality Score | |
|---|---|---|
| altran | 2.8/5 |
| QVC | 2.7/5 |
| Publishers Clearing House (PCH) | 2.6/5 |
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Publishers Clearing House (PCH) Pricing
Publishers Clearing House (PCH) ROI & Value For Money
2.6/5
Publishers Clearing House (PCH) has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Publishers Clearing House (PCH) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Publishers Clearing House (PCH).
Quick Insights into Publishers Clearing House (PCH) ROI
Publishers Clearing House (PCH)'s ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Publishers Clearing House (PCH)'s products/services for Less than 1 Year.
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Ranked Publishers Clearing House (PCH) ROI the Highest
Ranked Publishers Clearing House (PCH) ROI the Lowest
Publishers Clearing House (PCH) ROI Score by Gender
Female customers rated Publishers Clearing House (PCH)'s ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Publishers Clearing House (PCH).
Male
2.2/5
Female
2.3/5
Publishers Clearing House (PCH) ROI Score by Ethnicity
Publishers Clearing House (PCH)'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Publishers Clearing House (PCH).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.9 | Hispanic or Latino | 2.9 |
African American/Black 2.5 | African American/Black | 2.5 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Native American 2.4 | Native American | 2.4 |
Other 2.3 | Other | 2.3 |
Publishers Clearing House (PCH) ROI Score by Age
Publishers Clearing House (PCH)'s ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Publishers Clearing House (PCH).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 2.6 | 36-40 | 2.6 |
41-45 3.3 | 41-45 | 3.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2.6 | 56-60 | 2.6 |
61-65 1.6 | 61-65 | 1.6 |
66+ 2.2 | 66+ | 2.2 |
Publishers Clearing House (PCH) ROI Score by Usage
Publishers Clearing House (PCH)'s ROI score was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Publishers Clearing House (PCH) ROI Score by Industry
Publishers Clearing House (PCH)'s ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Publishers Clearing House (PCH) Pricing vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s ROI score is rated right below QVC.
| COMPANY | Pricing Score | |
|---|---|---|
| altran | 2.8/5 |
| QVC | 2.6/5 |
| Publishers Clearing House (PCH) | 2.6/5 |
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Publishers Clearing House (PCH) Customer Satisfaction (CSAT)
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) Score
36 / 100
Publishers Clearing House (PCH) has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
14%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Publishers Clearing House (PCH) Customer Satisfaction
Publishers Clearing House (PCH)'s Customer Satisfaction score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Education industry.
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Ranked Publishers Clearing House (PCH) Customer Satisfaction the Highest
Ranked Publishers Clearing House (PCH) Customer Satisfaction the Lowest
Publishers Clearing House (PCH) Customer Satisfaction Score by Gender
Female customers rated Publishers Clearing House (PCH)'s Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Publishers Clearing House (PCH).
20 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 16% | |
Very Dissatisfied | 42% |
32 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 16% | |
Very Dissatisfied | 37% |
Publishers Clearing House (PCH) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Publishers Clearing House (PCH).
24 / 100
Very Satisfied
15%
Satisfied
9%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
15%
Very Dissatisfied
41%
CSAT according to Hispanic or Latino
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
33%
CSAT according to African American/Black
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
22%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
17%
Very Dissatisfied
28%
CSAT according to Asian or Pacific Islander
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Publishers Clearing House (PCH).
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Native American
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 20% according to Native American users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Publishers Clearing House (PCH) Customer Satisfaction (CSAT) score was rated 27% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Publishers Clearing House (PCH).
27 / 100
Very Satisfied
9%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
27%
Very Dissatisfied
37%
Publishers Clearing House (PCH) Customer Satisfaction Score by Age
Publishers Clearing House (PCH)'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Publishers Clearing House (PCH).
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 66% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 13% | |||||||||||||||
| 56-60 | 16% | |||||||||||||||
| 61-65 | 14% | |||||||||||||||
| 66+ | 26% |
Publishers Clearing House (PCH) Customer Satisfaction Score by Usage
Publishers Clearing House (PCH)'s Customer Satisfaction score was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Publishers Clearing House (PCH) Customer Satisfaction Score by Industry
Publishers Clearing House (PCH)'s Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Publishers Clearing House (PCH) Customer Satisfaction Score by Industry",
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 44,
"stars": 0,
"csatScore": 44,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 44
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 22,
"stars": 0,
"csatScore": 22,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 22
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Travel and Hospitality customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Retail",
"groupId": 559,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Publishers Clearing House (PCH)'s Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
}
]
}Publishers Clearing House (PCH) Customer Satisfaction vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s Customer Satisfaction score is rated right above QVC, and is preceded by altran.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| altran | 67% |
| Publishers Clearing House (PCH) | 37% |
| QVC | 37% |
Unlock Publishers Clearing House (PCH) Customer Satisfaction vs. Competitors Data
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Publishers Clearing House (PCH) Customer Service
2.6/5
Publishers Clearing House (PCH) has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Publishers Clearing House (PCH)'s Customer Service
Address
101 Winners Circle, Jericho, NY 11753
Website
http://pch.com/
Phone Number
5169444745
Quick Insights into Publishers Clearing House (PCH) Customer Service
Publishers Clearing House (PCH)'s Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Publishers Clearing House (PCH) Customer Service score.
Ranked Publishers Clearing House (PCH) Customer Service the Highest
Ranked Publishers Clearing House (PCH) Customer Service the Lowest
Publishers Clearing House (PCH) Customer Service Score by Gender
Female customers rated Publishers Clearing House (PCH)'s Customer Service score 0.4 stars higher than Male customers.
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Male
2.1/5
Female
2.5/5
Publishers Clearing House (PCH) Customer Service Score by Ethnicity
Publishers Clearing House (PCH)'s Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.4 | Asian or Pacific Islander | 2.4 |
Native American 2.4 | Native American | 2.4 |
Other 2.3 | Other | 2.3 |
Publishers Clearing House (PCH) Customer Service Score by Age
Publishers Clearing House (PCH)'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.5 | 26-30 | 2.5 |
31-35 4.2 | 31-35 | 4.2 |
36-40 2.5 | 36-40 | 2.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2 | 51-55 | 2 |
56-60 2.9 | 56-60 | 2.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Publishers Clearing House (PCH) Customer Service Score by Usage
Publishers Clearing House (PCH)'s Customer Service score was rated the highest by customers who have used Publishers Clearing House (PCH)'s products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Publishers Clearing House (PCH) Customer Service Score by Industry
Publishers Clearing House (PCH)'s Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Publishers Clearing House (PCH) Customer Service vs. Competitors
Compared to its competitors, Publishers Clearing House (PCH)'s Customer Service score is rated right above QVC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Publishers Clearing House (PCH) | 2.6/5 |
| QVC | 2.5/5 |
| altran | 2.5/5 |
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Publishers Clearing House (PCH) as an Employer
3.8/5
Publishers Clearing House (PCH) has a 3.8/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Publishers Clearing House (PCH)
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Publishers Clearing House (PCH) scored a -17 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Publishers Clearing House (PCH) would recommend the brand to a friend. ENPS measures how likely Publishers Clearing House (PCH) employees would recommend working at Publishers Clearing House (PCH) to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
