-86
NPS
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Pearle Vision
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About Pearle Vision's Brand
Pearle Vision provides expert guidance on lenses, designer eyewear, and sunglasses. Among its major competitors, Pearle Vision is ranked in 4th place for NPS while Costco is 1st, and Visionworks is 2nd.Their current valuation is $4.16B
Brand at a Glance
63%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Pearle Vision Ranking
- #4 / 4 of its competitors
Pearle Vision NPS
Pearle Vision's Net Promoter Score (NPS) is a -86 with 6% Promoters, 2% Passives, and 92% Detractors. Net Promoter Score tracks whether Pearle Vision's customers would recommend using the product based on a scale of -100 to 100.
Pearle Vision Overall NPS
| 6% | Promoters |
|---|---|
| 2% | Passives |
| 92% | Detractors |
Pearle Vision NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -86 | Dec 2024 | -86 |
Jan 2025 -88 | Jan 2025 | -88 |
Feb 2025 -87 | Feb 2025 | -87 |
Mar 2025 -87 | Mar 2025 | -87 |
Apr 2025 -87 | Apr 2025 | -87 |
May 2025 -87 | May 2025 | -87 |
Jun 2025 -87 | Jun 2025 | -87 |
Jul 2025 -85 | Jul 2025 | -85 |
Aug 2025 -85 | Aug 2025 | -85 |
Oct 2025 -85 | Oct 2025 | -85 |
Dec 2025 -85 | Dec 2025 | -85 |
Jan 2026 -88 | Jan 2026 | -88 |
How Other Brands Compare
Pearle Vision is ranked #4 for NPS among its competitors. Costco and Visionworks come in first and second, with LensCrafters coming in at third. Among those competitors, it is the lowest valued company behind Costco.
Pearle Vision |  Costco |  Visionworks |  LensCrafters | |
| Global Ranking | #- | #1 | #- | #- |
| NPS | -86 | 50 | -62 | -75 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.16B | $157.15B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pearle Vision NPS by Gender
Female customers rated Pearle Vision's NPS 3 points higher than Male customers.
Male
-96
Pearle Vision's NPS was rated -96 by Male customers on Comparably.
0%
Promoters
4%
Passives
96%
Detractors
Female
-93
Pearle Vision's NPS was rated -93 by Female customers on Comparably.
2%
Promoters
3%
Passives
95%
Detractors
Pearle Vision NPS by Ethnicity
Pearle Vision's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -93 | Other | -93 |
Pearle Vision NPS by Age
Pearle Vision's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Pearle Vision NPS by Usage
Pearle Vision's NPS was rated the highest by customers who have used Pearle Vision's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -90 | Less than 1 Year | -90 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -90 | 5 to 10 Years | -90 |
Over 10 Years -100 | Over 10 Years | -100 |
Pearle Vision NPS vs. Competitors
Compared to its competitors, Pearle Vision's NPS is rated right below LensCrafters.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
 | Hans Anders Retail Group | N/A |
| Visionworks | -62 |
| LensCrafters | -75 |
| Pearle Vision | -86 |
Pearle Vision Customer Reviews
Out of the 18 Pearle Vision customer reviews 1 was positive and 17 were constructive. Pearle Vision customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Pearle Vision Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Pearle Vision users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Pearle Vision Customer Loyalty Score by Gender
Female customers rated Pearle Vision's Customer Loyalty score 9% higher than Male customers.
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Male
57%
Yes
Female
66%
Yes
Pearle Vision Customer Loyalty Score by Ethnicity
Pearle Vision's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Pearle Vision.
63
out of 100
Caucasian
55
out of 100
Hispanic or Latino
60
out of 100
African American/Black
68
out of 100
Other
Pearle Vision Customer Loyalty Score by Age
Pearle Vision's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
46-50 70% | 46-50 | 70% |
51-55 82% | 51-55 | 82% |
56-60 37% | 56-60 | 37% |
61-65 73% | 61-65 | 73% |
66+ 50% | 66+ | 50% |
Pearle Vision Customer Loyalty Score by Usage
Pearle Vision's Customer Loyalty score was rated the highest by customers who have used Pearle Vision's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Pearle Vision Customer Loyalty Score by Industry
Pearle Vision's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Retail industry customers.
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Pearle Vision Customer Loyalty vs. Competitors
Compared to its competitors, Pearle Vision's Customer Loyalty score is rated right above Hans Anders Retail Group, and is preceded by LensCrafters.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Visionworks | 71% |
| LensCrafters | 67% |
| Pearle Vision | 63% |
| Hans Anders Retail Group | N/A |
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Pearle Vision Product Quality
1.5/5
Pearle Vision has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Pearle Vision Product Information
Pearle Vision’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Pearle Vision's product the highest. Reviewers from the Architecture and Planning industry rated Pearle Vision the lowest at 1.5.
- Website
- http://www.pearlevision.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
Hardware and Devices
Healthcare
SaaS
Quick Insights into Pearle Vision Product Quality
Pearle Vision's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Retail industry.
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Ranked Pearle Vision Product Quality the Highest
Ranked Pearle Vision Product Quality the Lowest
Pearle Vision Product Quality Score by Gender
Pearle Vision's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Pearle Vision Product Quality Score by Ethnicity
Pearle Vision's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Pearle Vision Product Quality Score by Age
Pearle Vision's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pearle Vision Product Quality Score by Usage
Pearle Vision's Product Quality score was rated 1.5 stars by customers who have used Pearle Vision's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Pearle Vision Product Quality Score by Industry
Pearle Vision's Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Pearle Vision Product Quality vs. Competitors
Compared to its competitors, Pearle Vision's Product Quality score is rated right above Hans Anders Retail Group, and is preceded by LensCrafters.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Visionworks | 1.7/5 |
| LensCrafters | 1.5/5 |
| Pearle Vision | 1.5/5 |
| Hans Anders Retail Group | N/A |
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Pearle Vision Pricing
Pearle Vision ROI & Value For Money
1.5/5
Pearle Vision has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Pearle Vision Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.
Quick Insights into Pearle Vision ROI
Pearle Vision's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Pearle Vision ROI the Highest
Ranked Pearle Vision ROI the Lowest
Pearle Vision ROI Score by Gender
Pearle Vision's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Pearle Vision ROI Score by Ethnicity
Pearle Vision's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Pearle Vision ROI Score by Age
Pearle Vision's ROI score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Pearle Vision ROI Score by Usage
Pearle Vision's ROI score was rated 1.5 stars by customers who have used Pearle Vision's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Pearle Vision ROI Score by Industry
Pearle Vision's ROI score was rated 1.5 stars by both Architecture and Planning and Tech industry customers.
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Pearle Vision Pricing vs. Competitors
Compared to its competitors, Pearle Vision's ROI score is rated right above Hans Anders Retail Group, and is preceded by LensCrafters.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Visionworks | 1.7/5 |
| LensCrafters | 1.5/5 |
| Pearle Vision | 1.5/5 |
| Hans Anders Retail Group | N/A |
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Pearle Vision Customer Satisfaction (CSAT)
Pearle Vision Customer Satisfaction (CSAT) Score
8 / 100
Pearle Vision has an overall Customer Satisfaction score of 8 rated by its users and customers.
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Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
76%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pearle Vision Customer Satisfaction
Pearle Vision's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Retail industry.
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Ranked Pearle Vision Customer Satisfaction the Highest
Ranked Pearle Vision Customer Satisfaction the Lowest
Pearle Vision Customer Satisfaction Score by Gender
Male customers rated Pearle Vision's Customer Satisfaction score 8 points higher than Female customers.
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11 / 100
MaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 7% | |
Very Dissatisfied | 78% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 8% | |
Very Dissatisfied | 84% |
Pearle Vision Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Pearle Vision's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
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6 / 100
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
88%
CSAT according to Hispanic or Latino
Pearle Vision's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
Pearle Vision's Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
78%
CSAT according to Other
Pearle Vision's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
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7 / 100
Very Satisfied
0%
Satisfied
7%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
15%
Very Dissatisfied
64%
Pearle Vision Customer Satisfaction Score by Age
Pearle Vision's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 11% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 6% |
Pearle Vision Customer Satisfaction Score by Usage
Pearle Vision's Customer Satisfaction score was rated the highest by customers who have used Pearle Vision's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Pearle Vision Customer Satisfaction Score by Industry
Pearle Vision's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Retail industry customers.
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"title": "Pearle Vision Customer Satisfaction Score by Industry",
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}Pearle Vision Customer Satisfaction vs. Competitors
Compared to its competitors, Pearle Vision's Customer Satisfaction score is rated right above Hans Anders Retail Group, and is preceded by Visionworks.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| LensCrafters | 13% |
| Visionworks | 12% |
| Pearle Vision | 8% |
| Hans Anders Retail Group | 0% |
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Pearle Vision Customer Service
1.5/5
Pearle Vision has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Pearle Vision's Customer Service
Address
Savannah, GA
Website
http://www.pearlevision.com
Quick Insights into Pearle Vision Customer Service
Pearle Vision's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Retail industry.
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Ranked Pearle Vision Customer Service the Highest
Ranked Pearle Vision Customer Service the Lowest
Pearle Vision Customer Service Score by Gender
Pearle Vision's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Pearle Vision Customer Service Score by Ethnicity
Pearle Vision's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pearle Vision.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Pearle Vision Customer Service Score by Age
Pearle Vision's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 1.5 | 66+ | 1.5 |
Pearle Vision Customer Service Score by Usage
Pearle Vision's Customer Service score was rated the highest by customers who have used Pearle Vision's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Pearle Vision Customer Service Score by Industry
Pearle Vision's Customer Service score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
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Pearle Vision Customer Service vs. Competitors
Compared to its competitors, Pearle Vision's Customer Service score is rated right above Hans Anders Retail Group, and is preceded by LensCrafters.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Visionworks | 1.5/5 |
| LensCrafters | 1.5/5 |
| Pearle Vision | 1.5/5 |
| Hans Anders Retail Group | N/A |
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Pearle Vision as an Employer
2.5/5
Pearle Vision has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Pearle Vision scored a -86 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Pearle Vision would recommend the brand to a friend. ENPS measures how likely Pearle Vision employees would recommend working at Pearle Vision to a friend.
Net Promoter Score
-86
NPS Score
| 6% | Promoters |
|---|---|
| 2% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 33% | Promoters |
|---|---|
| 13% | Passive |
| 54% | Detractors |
