-62
NPS
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Visionworks
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About Visionworks' Brand
Visionworks is a leading provider of eye care services in the U.S., sitting at the intersection of healthcare and retail. We are devoted to healthy eyes. We are passionate about Flawless vision. We want every person who visits our stores and affliated doctors to have an incredible experience. We believe in empowering people to see the world they love in a surprising simple way. Among its major competitors, Visionworks is ranked in 4th place for NPS while Warby Parker is 1st, and National Vision is 2nd.
Brand at a Glance
71%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.5/5
Customer Service
Visionworks Ranking
- #4 / 4 of its competitors
Visionworks NPS
Visionworks's Net Promoter Score (NPS) is a -62 with 16% Promoters, 6% Passives, and 78% Detractors. Net Promoter Score tracks whether Visionworks's customers would recommend using the product based on a scale of -100 to 100.
Visionworks Overall NPS
| 16% | Promoters |
|---|---|
| 6% | Passives |
| 78% | Detractors |
Visionworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -58 | Nov 2023 | -58 |
Dec 2023 -61 | Dec 2023 | -61 |
Jan 2024 -61 | Jan 2024 | -61 |
Feb 2024 -63 | Feb 2024 | -63 |
Mar 2024 -63 | Mar 2024 | -63 |
Apr 2024 -61 | Apr 2024 | -61 |
May 2024 -61 | May 2024 | -61 |
Jun 2024 -61 | Jun 2024 | -61 |
Jul 2024 -61 | Jul 2024 | -61 |
Aug 2024 -61 | Aug 2024 | -61 |
Sep 2024 -61 | Sep 2024 | -61 |
May 2025 -61 | May 2025 | -61 |
How Other Brands Compare
Visionworks is ranked #4 for NPS among its competitors. Warby Parker and National Vision come in first and second, with MyEyeDr. coming in at third.
Visionworks |  Warby Parker |  National Vision |  MyEyeDr. | |
| Global Ranking | #- | #223 | #- | #- |
| NPS | -62 | 16 | -33 | -49 |
| Valuation Updated every 24 hours for public companies | - | $1.77B | $4.16B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Visionworks NPS by Gender
Male customers rated Visionworks's NPS 13 points higher than Female customers.
Male
-70
Visionworks's NPS was rated -70 by Male customers on Comparably.
15%
Promoters
0%
Passives
85%
Detractors
Female
-83
Visionworks's NPS was rated -83 by Female customers on Comparably.
7%
Promoters
3%
Passives
90%
Detractors
Visionworks NPS by Ethnicity
Visionworks's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
African American/Black -62 | African American/Black | -62 |
Other -88 | Other | -88 |
Visionworks NPS by Age
Visionworks's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Visionworks NPS by Usage
Visionworks's NPS was rated the highest by customers who have used Visionworks's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -78 | Less than 1 Year | -78 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -76 | 2 to 5 Years | -76 |
5 to 10 Years -64 | 5 to 10 Years | -64 |
Over 10 Years -72 | Over 10 Years | -72 |
Visionworks NPS vs. Competitors
Compared to its competitors, Visionworks's NPS is rated right above LensCrafters, and is preceded by MyEyeDr..
| COMPANY | NPS Score | |
|---|---|---|
| Warby Parker | 16 |
| National Vision | -33 |
| MyEyeDr. | -49 |
| Visionworks | -62 |
 | LensCrafters | -75 |
Visionworks Customer Reviews
Out of the 15 Visionworks customer reviews 6 were positive and 9 were constructive. Visionworks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Visionworks Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Visionworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Visionworks Customer Loyalty Score by Gender
Female customers rated Visionworks's Customer Loyalty score 7% higher than Male customers.
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Male
61%
Yes
Female
68%
Yes
Visionworks Customer Loyalty Score by Ethnicity
Visionworks's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Visionworks.
66
out of 100
Caucasian
78
out of 100
African American/Black
66
out of 100
Other
Visionworks Customer Loyalty Score by Age
Visionworks's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 40% | 36-40 | 40% |
41-45 73% | 41-45 | 73% |
46-50 68% | 46-50 | 68% |
51-55 74% | 51-55 | 74% |
56-60 61% | 56-60 | 61% |
61-65 53% | 61-65 | 53% |
66+ 75% | 66+ | 75% |
Visionworks Customer Loyalty Score by Usage
Visionworks's Customer Loyalty score was rated the highest by customers who have used Visionworks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Visionworks Customer Loyalty Score by Industry
Visionworks's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Visionworks Customer Loyalty vs. Competitors
Compared to its competitors, Visionworks's Customer Loyalty score is rated right above MyEyeDr., and is preceded by Warby Parker.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Warby Parker | 72% |
| Visionworks | 71% |
| MyEyeDr. | 68% |
| LensCrafters | 67% |
| National Vision | 62% |
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Visionworks Product Quality
1.7/5
Visionworks has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Visionworks Product Information
Visionworks’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Visionworks's product the highest. Reviewers from the Accounting industry rated Visionworks the lowest at 1.5.
- Website
- http://www.visionworks.com
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into Visionworks Product Quality
Visionworks's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.
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Ranked Visionworks Product Quality the Highest
Ranked Visionworks Product Quality the Lowest
Visionworks Product Quality Score by Gender
Visionworks's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Visionworks Product Quality Score by Ethnicity
Visionworks's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Visionworks Product Quality Score by Age
Visionworks's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Visionworks Product Quality Score by Usage
Visionworks's Product Quality score was rated the highest by customers who have used Visionworks's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Visionworks Product Quality Score by Industry
Visionworks's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.
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Visionworks Product Quality vs. Competitors
Compared to its competitors, Visionworks's Product Quality score is rated right above LensCrafters, and is preceded by MyEyeDr..
| COMPANY | Product Quality Score | |
|---|---|---|
| Warby Parker | 3.6/5 |
| National Vision | 2.5/5 |
| MyEyeDr. | 2.1/5 |
| Visionworks | 1.7/5 |
| LensCrafters | 1.5/5 |
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Visionworks Pricing
Visionworks ROI & Value For Money
1.7/5
Visionworks has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Visionworks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Accounting industry think that they had the lowest ROI from Visionworks.
Quick Insights into Visionworks ROI
Visionworks's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.
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Ranked Visionworks ROI the Highest
Ranked Visionworks ROI the Lowest
Visionworks ROI Score by Gender
Male customers rated Visionworks's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Visionworks ROI Score by Ethnicity
Visionworks's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Other 1.5 | Other | 1.5 |
Visionworks ROI Score by Age
Visionworks's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.3 | 41-45 | 2.3 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.7 | 66+ | 1.7 |
Visionworks ROI Score by Usage
Visionworks's ROI score was rated the highest by customers who have used Visionworks's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Visionworks ROI Score by Industry
Visionworks's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.
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Visionworks Pricing vs. Competitors
Compared to its competitors, Visionworks's ROI score is rated right above LensCrafters, and is preceded by MyEyeDr..
| COMPANY | Pricing Score | |
|---|---|---|
| Warby Parker | 3.8/5 |
| National Vision | 2.7/5 |
| MyEyeDr. | 2.1/5 |
| Visionworks | 1.7/5 |
| LensCrafters | 1.5/5 |
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Visionworks Customer Satisfaction (CSAT)
Visionworks Customer Satisfaction (CSAT) Score
12 / 100
Visionworks has an overall Customer Satisfaction score of 12 rated by its users and customers.
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Very Satisfied
8%
Satisfied
4%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Visionworks Customer Satisfaction
Visionworks's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by customers from the Professional Services industry.
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Ranked Visionworks Customer Satisfaction the Highest
Ranked Visionworks Customer Satisfaction the Lowest
Visionworks Customer Satisfaction Score by Gender
Visionworks's Customer Satisfaction score was rated 12 by both Female and Male customers on Comparably.
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12 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 15% | |
Very Dissatisfied | 73% |
12 / 100
FemaleVery Satisfied | 8% | |
|---|---|---|
Satisfied | 4% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 80% |
Visionworks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Visionworks' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
11%
Very Dissatisfied
79%
CSAT according to African American/Black
Visionworks' Customer Satisfaction (CSAT) score was rated 29% according to African American/Black users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
64%
CSAT according to Other
Visionworks' Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
86%
Visionworks Customer Satisfaction Score by Age
Visionworks's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 10% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 8% | |||||||||||||||
| 66+ | 16% |
Visionworks Customer Satisfaction Score by Usage
Visionworks's Customer Satisfaction score was rated the highest by customers who have used Visionworks's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Visionworks Customer Satisfaction Score by Industry
Visionworks's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Professional Services industry customers.
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{
"title": "Visionworks Customer Satisfaction Score by Industry",
"text": "Visionworks's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Professional Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 13,
"stars": 0,
"csatScore": 13,
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"scoreClassName": "",
"scoreLabel": 13
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"groupId": 500,
"score": 25,
"stars": 0,
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"scoreClassName": "max",
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},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
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"text": "Visionworks's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Insurance",
"groupId": 526,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Visionworks's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 0,
"stars": 0,
"csatScore": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Visionworks's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Visionworks Customer Satisfaction vs. Competitors
Compared to its competitors, Visionworks's Customer Satisfaction score is rated right below LensCrafters.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Warby Parker | 63% |
| National Vision | 36% |
| MyEyeDr. | 29% |
| LensCrafters | 13% |
| Visionworks | 12% |
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Visionworks Customer Service
1.5/5
Visionworks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Visionworks's Customer Service
Address
San Antonio, TX 78205
Website
http://www.visionworks.com
Phone Number
(800) 669-1183
Visionworks's Social Links
Quick Insights into Visionworks Customer Service
Visionworks's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.
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Ranked Visionworks Customer Service the Highest
Ranked Visionworks Customer Service the Lowest
Visionworks Customer Service Score by Gender
Visionworks's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Visionworks Customer Service Score by Ethnicity
Visionworks's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Visionworks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Other 1.5 | Other | 1.5 |
Visionworks Customer Service Score by Age
Visionworks's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 1.5 | 26-30 | 1.5 |
31-35 1.6 | 31-35 | 1.6 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.6 | 41-45 | 1.6 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Visionworks Customer Service Score by Usage
Visionworks's Customer Service score was rated 1.5 stars by customers who have used Visionworks's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Visionworks Customer Service Score by Industry
Visionworks's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.
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Visionworks Customer Service vs. Competitors
Compared to its competitors, Visionworks's Customer Service score is rated right above LensCrafters, and is preceded by MyEyeDr..
| COMPANY | Customer Service Score | |
|---|---|---|
| Warby Parker | 3.5/5 |
| National Vision | 3.1/5 |
| MyEyeDr. | 2.1/5 |
| Visionworks | 1.5/5 |
| LensCrafters | 1.5/5 |
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Visionworks as an Employer
4.8/5
Visionworks has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Visionworks scored a -62 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Visionworks would recommend the brand to a friend. ENPS measures how likely Visionworks employees would recommend working at Visionworks to a friend.
Net Promoter Score
-62
NPS Score
| 16% | Promoters |
|---|---|
| 6% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 66% | Promoters |
|---|---|
| 20% | Passive |
| 14% | Detractors |
