MyEyeDr. NPS & Customer Reviews | Comparably
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MyEyeDr.
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About MyEyeDr. Brand

When you join MyEyeDr, you join a team of caregivers. We know that great vision is life-changing, and we’re on a mission to deliver extraordinary care, helping our patients see, look, and be their best. Taking care of your vision is essential to your overall health and wellness, which is why we treat every set of eyes as the window to a unique individual who deserves our focus, passion, and dedicated attention. When you join MyEyeDr., we’ll care for you. We provide on-the-job training programs across optical, retail, and leadership, that encourage you to hone in on your skills and explore your passions along the way. Build a career you love at MyEyeDr. Among its major competitors, MyEyeDr. is ranked in 6th place for NPS while Boots Opticians is 1st, and Warby Parker is 2nd.

Brand at a Glance

68%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service

MyEyeDr. Ranking

MyEyeDr. NPS

MyEyeDr.'s Net Promoter Score (NPS) is a -49 with 23% Promoters, 5% Passives, and 72% Detractors. Net Promoter Score tracks whether MyEyeDr.'s customers would recommend using the product based on a scale of -100 to 100.

MyEyeDr. Overall NPS

-49
NPS
23%Promoters
5%Passives
72%Detractors
MyEyeDr. Overall NPS

MyEyeDr. NPS Trend

-100
-50
0
50
100
Sep 2024
-51
Sep 2024-51
Nov 2024
-51
Nov 2024-51
Dec 2024
-51
Dec 2024-51
Jan 2025
-53
Jan 2025-53
Feb 2025
-51
Feb 2025-51
Mar 2025
-51
Mar 2025-51
Apr 2025
-51
Apr 2025-51
May 2025
-51
May 2025-51
Sep 2025
-51
Sep 2025-51
Nov 2025
-51
Nov 2025-51
Dec 2025
-49
Dec 2025-49
Jan 2026
-49
Jan 2026-49

How Other Brands Compare

MyEyeDr. is ranked #4 for NPS among its competitors. Warby Parker and Walmart come in first and second, with Sam's Club coming in at third.

MyEyeDr. Logo
MyEyeDr.
Walmart's Logo
Walmart
Warby Parker's Logo
Warby Parker
Sam's Club's Logo
Sam's Club
Global Ranking#-#104#223#-
NPS-49716-8
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies-$382.64B$1.77B$382.05B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MyEyeDr. NPS by Gender

Male customers rated MyEyeDr.'s NPS 19 points higher than Female customers.

Male

-49

MyEyeDr.'s NPS was rated -49 by Male customers on Comparably.

24%
Promoters
3%
Passives
73%
Detractors

Female

-68

MyEyeDr.'s NPS was rated -68 by Female customers on Comparably.

15%
Promoters
2%
Passives
83%
Detractors

MyEyeDr. NPS by Ethnicity

MyEyeDr.'s NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
-51
Caucasian-51
Hispanic or Latino
-34
Hispanic or Latino-34
African American/Black
-55
African American/Black-55
Other
-100
Other-100

MyEyeDr. NPS by Age

MyEyeDr.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
18-2533%0%67%
Promoters
0%
Passives
40%
Detractors
60%
26-300%40%60%
Promoters
60%
Passives
0%
Detractors
40%
31-3560%0%40%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%
Promoters
41%
Passives
0%
Detractors
59%
46-5041%0%59%
Promoters
18%
Passives
0%
Detractors
82%
51-5518%0%82%
Promoters
12%
Passives
0%
Detractors
88%
56-6012%0%88%
Promoters
8%
Passives
0%
Detractors
92%
61-658%0%92%
Promoters
9%
Passives
0%
Detractors
91%
66+9%0%91%

MyEyeDr. NPS by Usage

MyEyeDr.'s NPS was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
-42
Less than 1 Year-42
1 to 2 Years
-28
1 to 2 Years-28
2 to 5 Years
-62
2 to 5 Years-62
5 to 10 Years
-76
5 to 10 Years-76
Over 10 Years
-68
Over 10 Years-68

MyEyeDr. NPS vs. Competitors

Compared to its competitors, MyEyeDr.'s NPS is rated right above Visionworks, and is preceded by National Vision.

MyEyeDr. Customer Reviews

Out of the 24 MyEyeDr. customer reviews 5 were positive and 19 were constructive. MyEyeDr. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What do you value most about this brand?
Appointments are easily made, the techs/office staff work with insurance company immediately. I have paid the lowest price for glasses with Oakley frames, great lenses….. they do not push glasses or contac
What do you value most about this brand?
Keep up the good job
What can this brand most improve?
Customer service is absolutely terrible
What can this brand most improve?
Bill correctly and respond to complaints.
What can this brand most improve?
Be open and honest on pricing.

MyEyeDr. Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of MyEyeDr. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

68
68%
32
32%
MyEyeDr. Customer Loyalty

MyEyeDr. Customer Loyalty Score by Gender

Male customers rated MyEyeDr.'s Customer Loyalty score 2% higher than Female customers.

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Male
68%
Yes
Female
66%
Yes

MyEyeDr. Customer Loyalty Score by Ethnicity

MyEyeDr.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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71
out of 100
Caucasian
40
out of 100
Hispanic or Latino
67
out of 100
African American/Black
58
out of 100
Other

MyEyeDr. Customer Loyalty Score by Age

MyEyeDr.'s Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

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0
20%
40%
60%
80%
100%
18-25
40%
18-2540%
26-30
64%
26-3064%
31-35
82%
31-3582%
41-45
70%
41-4570%
46-50
68%
46-5068%
51-55
84%
51-5584%
56-60
47%
56-6047%
61-65
63%
61-6563%
66+
73%
66+73%

MyEyeDr. Customer Loyalty Score by Usage

MyEyeDr.'s Customer Loyalty score was rated the highest by customers who have used MyEyeDr.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
36%
1 to 2 Years
75%
2 to 5 Years
61%
5 to 10 Years
83%
Over 10 Years
81%

MyEyeDr. Customer Loyalty Score by Industry

MyEyeDr.'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
74%
Accounting
100%
Aerospace and Aviation
70%
Banking and Financial Services
10%
Business and Consumer Services
70%
Education
70%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
74%
Real Estate
70%
Retail
70%

MyEyeDr. Customer Loyalty vs. Competitors

Compared to its competitors, MyEyeDr.'s Customer Loyalty score is rated right above LensCrafters, and is preceded by Visionworks.

Unlock MyEyeDr. Customer Loyalty vs. Competitors Data

MyEyeDr. Logo
VS
SuperVista's Logo
Sam's Club's Logo
Walmart's Logo
Warby Parker's Logo
Visionworks' Logo
LensCrafters' Logo
Pearle Vision's Logo
National Vision's Logo
Stanton Optical's Logo
Boots Opticians' Logo
Opternative's Logo
Hubble Contacts' Logo

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MyEyeDr. Product Quality

2.1/5

MyEyeDr. has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.

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MyEyeDr. Product Information

MyEyeDr.’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MyEyeDr.'s product the highest. Reviewers from the Aerospace and Aviation industry rated MyEyeDr. the lowest at 1.5.

Website
https://www.myeyedr.com/
Company Size
5,001-10,000 Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into MyEyeDr. Product Quality

MyEyeDr.'s Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked MyEyeDr. Product Quality the Highest

18-25
3.8
Hispanic or Latino
3.8
Tech
2.7

Ranked MyEyeDr. Product Quality the Lowest

Other
1.5
Over 10 Years
1.5
Retail
1.5

MyEyeDr. Product Quality Score by Gender

Male customers rated MyEyeDr.'s Product Quality score 0.7 stars higher than Female customers.

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Male

2.2/5

Female

1.5/5

MyEyeDr. Product Quality Score by Ethnicity

MyEyeDr.'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.8
Caucasian1.8
Hispanic or Latino
3.8
Hispanic or Latino3.8
African American/Black
2.3
African American/Black2.3
Other
1.5
Other1.5

MyEyeDr. Product Quality Score by Age

MyEyeDr.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
2.6
26-302.6
31-35
3
31-353
41-45
2
41-452
46-50
2.3
46-502.3
51-55
1.8
51-551.8
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

MyEyeDr. Product Quality Score by Usage

MyEyeDr.'s Product Quality score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.2
1 to 2 Years
2.3
2 to 5 Years
1.9
5 to 10 Years
1.5
Over 10 Years
1.5

MyEyeDr. Product Quality Score by Industry

MyEyeDr.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.

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Tech
2.7
Accounting
2.3
Aerospace and Aviation
1.5
Banking and Financial Services
1.9
Business and Consumer Services
1.5
Education
1.5
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.8
Real Estate
2
Retail
1.5

MyEyeDr. Product Quality vs. Competitors

Compared to its competitors, MyEyeDr.'s Product Quality score is rated right above Visionworks, and is preceded by National Vision.

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MyEyeDr. Logo
VS
Warby Parker's Logo
Walmart's Logo
Sam's Club's Logo
National Vision's Logo
Visionworks' Logo
LensCrafters' Logo
Stanton Optical's Logo
Pearle Vision's Logo
Boots Opticians' Logo
Opternative's Logo
SuperVista's Logo
Hubble Contacts' Logo

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MyEyeDr. Pricing

MyEyeDr. ROI & Value For Money

2.1/5

MyEyeDr. has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.

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MyEyeDr. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from MyEyeDr..

Quick Insights into MyEyeDr. ROI

MyEyeDr.'s ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Retail industry.

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Ranked MyEyeDr. ROI the Highest

Hispanic or Latino
4.1
18-25
3.6
Real Estate
2.8

Ranked MyEyeDr. ROI the Lowest

Other
1.5
Over 10 Years
1.5
Retail
1.5

MyEyeDr. ROI Score by Gender

Male customers rated MyEyeDr.'s ROI score 0.6 stars higher than Female customers.

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Male

2.2/5

Female

1.6/5

MyEyeDr. ROI Score by Ethnicity

MyEyeDr.'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
1.9
Caucasian1.9
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
2.3
African American/Black2.3
Other
1.5
Other1.5

MyEyeDr. ROI Score by Age

MyEyeDr.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.6
18-253.6
26-30
2.6
26-302.6
31-35
2.8
31-352.8
41-45
2
41-452
46-50
2.7
46-502.7
51-55
1.8
51-551.8
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

MyEyeDr. ROI Score by Usage

MyEyeDr.'s ROI score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.3
1 to 2 Years
2.5
2 to 5 Years
1.9
5 to 10 Years
1.6
Over 10 Years
1.5

MyEyeDr. ROI Score by Industry

MyEyeDr.'s ROI score was rated the highest by Real Estate industry customers, and the lowest by Retail industry customers.

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Tech
2.5
Accounting
2.3
Aerospace and Aviation
1.5
Banking and Financial Services
2.2
Business and Consumer Services
1.5
Education
1.6
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.9
Real Estate
2.8
Retail
1.5

MyEyeDr. Pricing vs. Competitors

Compared to its competitors, MyEyeDr.'s ROI score is rated right above Visionworks, and is preceded by National Vision.

Unlock MyEyeDr. ROI vs. Competitors Data

MyEyeDr. Logo
VS
SuperVista's Logo
Warby Parker's Logo
Walmart's Logo
Sam's Club's Logo
National Vision's Logo
Visionworks' Logo
LensCrafters' Logo
Pearle Vision's Logo
Stanton Optical's Logo
Opternative's Logo
Boots Opticians' Logo
Hubble Contacts' Logo

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MyEyeDr. Customer Satisfaction (CSAT)

MyEyeDr. Customer Satisfaction (CSAT) Score

29 / 100

MyEyeDr. has an overall Customer Satisfaction score of 29 rated by its users and customers.

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Very Satisfied20%
Satisfied9%
Neither Satisfied nor Dissatisfied4%
Dissatisfied12%
Very Dissatisfied55%
Very Satisfied
20%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
12%
Very Dissatisfied
55%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MyEyeDr. Customer Satisfaction

MyEyeDr.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Government and Public Policy industry.

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Ranked MyEyeDr. Customer Satisfaction the Highest

18-25
66%
Banking and Financial Services
50%
1 to 2 Years
44%

Ranked MyEyeDr. Customer Satisfaction the Lowest

66+
9%
Other
8%
Government and Public Policy
0%

MyEyeDr. Customer Satisfaction Score by Gender

Male customers rated MyEyeDr.'s Customer Satisfaction score 8 points higher than Female customers.

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29 / 100
Male
Very Satisfied
23%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
57%
21 / 100
Female
Very Satisfied
16%
Satisfied
5%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
7%
Very Dissatisfied
70%

MyEyeDr. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MyEyeDr. Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.

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26 / 100
Very Satisfied20%
Satisfied6%
Neither Satisfied nor Dissatisfied0%
Dissatisfied6%
Very Dissatisfied68%
Very Satisfied
20%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
68%

CSAT according to Hispanic or Latino

MyEyeDr. Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied34%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%

CSAT according to African American/Black

MyEyeDr. Customer Satisfaction (CSAT) score was rated 36% according to African American/Black users and customers.

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36 / 100
Very Satisfied27%
Satisfied9%
Neither Satisfied nor Dissatisfied9%
Dissatisfied9%
Very Dissatisfied46%
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
46%

CSAT according to Other

MyEyeDr. Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.

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8 / 100
Very Satisfied8%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied23%
Very Dissatisfied69%
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
69%

MyEyeDr. Customer Satisfaction Score by Age

MyEyeDr.'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
18-2566%
26-30 CSAT Score
60%
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
26-3060%
31-35 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
31-3560%
41-45 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
41-4533%
46-50 CSAT Score
35%
Very Satisfied
29%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
65%
46-5035%
51-55 CSAT Score
27%
Very Satisfied
20%
Satisfied
7%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
67%
51-5527%
56-60 CSAT Score
12%
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
69%
56-6012%
61-65 CSAT Score
17%
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
61-6517%
66+ CSAT Score
9%
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
26%
Very Dissatisfied
65%
66+9%

MyEyeDr. Customer Satisfaction Score by Usage

MyEyeDr.'s Customer Satisfaction score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
41
1 to 2 Years
44
2 to 5 Years
27
5 to 10 Years
11
Over 10 Years
17

MyEyeDr. Customer Satisfaction Score by Industry

MyEyeDr.'s Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
47
Accounting
40
Aerospace and Aviation
0
Banking and Financial Services
50
Business and Consumer Services
0
Education
20
Government and Public Policy
0
Healthcare, Hospitals and Medicine
23
Real Estate
33
Retail
20

MyEyeDr. Customer Satisfaction vs. Competitors

Compared to its competitors, MyEyeDr.'s Customer Satisfaction score is rated right above LensCrafters, and is preceded by National Vision.

Unlock MyEyeDr. Customer Satisfaction vs. Competitors Data

MyEyeDr. Logo
VS
Walmart's Logo
Warby Parker's Logo
Sam's Club's Logo
National Vision's Logo
LensCrafters' Logo
Visionworks' Logo
Stanton Optical's Logo
Pearle Vision's Logo
Boots Opticians' Logo
Opternative's Logo
SuperVista's Logo
Hubble Contacts' Logo

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MyEyeDr. Customer Service

2.1/5

MyEyeDr. has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About MyEyeDr.'s Customer Service

Address

8614 Westwood Center Dr, Vienna, VA 22182


Website

https://www.myeyedr.com/


Phone Number

703-938-5544

Quick Insights into MyEyeDr. Customer Service

MyEyeDr.'s Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.

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Ranked MyEyeDr. Customer Service the Highest

18-25
4.3
Real Estate
3.8
1 to 2 Years
2.4

Ranked MyEyeDr. Customer Service the Lowest

Other
1.5
Over 10 Years
1.5
Retail
1.5

MyEyeDr. Customer Service Score by Gender

Male customers rated MyEyeDr.'s Customer Service score 0.5 stars higher than Female customers.

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Male

2.1/5

Female

1.6/5

MyEyeDr. Customer Service Score by Ethnicity

MyEyeDr.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
1.9
Caucasian1.9
Hispanic or Latino
2
Hispanic or Latino2
African American/Black
2.2
African American/Black2.2
Other
1.5
Other1.5

MyEyeDr. Customer Service Score by Age

MyEyeDr.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
2.6
26-302.6
31-35
3
31-353
41-45
2.3
41-452.3
46-50
2.4
46-502.4
51-55
1.7
51-551.7
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.6
66+1.6

MyEyeDr. Customer Service Score by Usage

MyEyeDr.'s Customer Service score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.1
1 to 2 Years
2.4
2 to 5 Years
2
5 to 10 Years
1.5
Over 10 Years
1.5

MyEyeDr. Customer Service Score by Industry

MyEyeDr.'s Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Retail industry customers.

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Tech
2.7
Accounting
2.2
Aerospace and Aviation
1.5
Banking and Financial Services
2.5
Business and Consumer Services
1.5
Education
2
Government and Public Policy
1.5
Healthcare, Hospitals and Medicine
1.5
Real Estate
3.8
Retail
1.5

MyEyeDr. Customer Service vs. Competitors

Compared to its competitors, MyEyeDr.'s Customer Service score is rated right above Visionworks, and is preceded by Sam's Club.

Unlock MyEyeDr. Customer Service vs. Competitors Data

MyEyeDr. Logo
VS
Warby Parker's Logo
Walmart's Logo
National Vision's Logo
SuperVista's Logo
Sam's Club's Logo
Visionworks' Logo
LensCrafters' Logo
Pearle Vision's Logo
Stanton Optical's Logo
Boots Opticians' Logo
Opternative's Logo
Hubble Contacts' Logo

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MyEyeDr. as an Employer

2.4/5

MyEyeDr. has a 2.4/5 stars for its overall company culture rated by their employees

  MyEyeDr. CEO
bottom
10%
CEO of MyEyeDr.

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MyEyeDr. scored a -49 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MyEyeDr. would recommend the brand to a friend. ENPS measures how likely MyEyeDr. employees would recommend working at MyEyeDr. to a friend.

Net Promoter Score

-49
NPS Score
23%Promoters
5%Passive
72%Detractors

Employee Net Promoter Score

-49
eNPS Score
20%Promoters
11%Passive
69%Detractors

Global Ranking Snapshot

RANKCOMPANYCEOINDUSTRY
1
Costco  Costco CEO
W. Craig Jelinek
Retail
2
Peloton  Peloton CEO
Barry McCarthy
Health and Wellness
3
Chick-fil-A  Chick-fil-A CEO
Dan Cathy
Food and Beverages
4
Netflix  Netflix CEO
Ted Sarandos
Media and Entertainment
5
Apple  Apple CEO
Timothy Cook
Tech
6
Nike  Nike CEO
John Donahoe
Fashion and Beauty
7
Target  Target CEO
Brian Cornell
Retail