

When you join MyEyeDr, you join a team of caregivers. We know that great vision is life-changing, and we’re on a mission to deliver extraordinary care, helping our patients see, look, and be their best. Taking care of your vision is essential to your overall health and wellness, which is why we treat every set of eyes as the window to a unique individual who deserves our focus, passion, and dedicated attention. When you join MyEyeDr., we’ll care for you. We provide on-the-job training programs across optical, retail, and leadership, that encourage you to hone in on your skills and explore your passions along the way. Build a career you love at MyEyeDr. Among its major competitors, MyEyeDr. is ranked in 6th place for NPS while Boots Opticians is 1st, and Warby Parker is 2nd.
MyEyeDr.'s Net Promoter Score (NPS) is a -49 with 23% Promoters, 5% Passives, and 72% Detractors. Net Promoter Score tracks whether MyEyeDr.'s customers would recommend using the product based on a scale of -100 to 100.
| 23% | Promoters |
|---|---|
| 5% | Passives |
| 72% | Detractors |
| Summary | Date | Score |
|---|---|---|
Sep 2024 -51 | Sep 2024 | -51 |
Nov 2024 -51 | Nov 2024 | -51 |
Dec 2024 -51 | Dec 2024 | -51 |
Jan 2025 -53 | Jan 2025 | -53 |
Feb 2025 -51 | Feb 2025 | -51 |
Mar 2025 -51 | Mar 2025 | -51 |
Apr 2025 -51 | Apr 2025 | -51 |
May 2025 -51 | May 2025 | -51 |
Sep 2025 -51 | Sep 2025 | -51 |
Nov 2025 -51 | Nov 2025 | -51 |
Dec 2025 -49 | Dec 2025 | -49 |
Jan 2026 -49 | Jan 2026 | -49 |
MyEyeDr. is ranked #4 for NPS among its competitors. Warby Parker and Walmart come in first and second, with Sam's Club coming in at third.
![]() MyEyeDr. | ![]() Walmart | ![]() Warby Parker | ![]() Sam's Club | |
| Global Ranking | #- | #104 | #223 | #- |
| NPS | -49 | 7 | 16 | -8 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $382.64B | $1.77B | $382.05B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated MyEyeDr.'s NPS 19 points higher than Female customers.
MyEyeDr.'s NPS was rated -49 by Male customers on Comparably.
MyEyeDr.'s NPS was rated -68 by Female customers on Comparably.
MyEyeDr.'s NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -51 | Caucasian | -51 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -55 | African American/Black | -55 |
Other -100 | Other | -100 |
MyEyeDr.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
MyEyeDr.'s NPS was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -42 | Less than 1 Year | -42 |
1 to 2 Years -28 | 1 to 2 Years | -28 |
2 to 5 Years -62 | 2 to 5 Years | -62 |
5 to 10 Years -76 | 5 to 10 Years | -76 |
Over 10 Years -68 | Over 10 Years | -68 |
Compared to its competitors, MyEyeDr.'s NPS is rated right above Visionworks, and is preceded by National Vision.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Boots Opticians | 34 |
![]() | Warby Parker | 16 |
![]() | Walmart | 7 |
![]() | Hubble Contacts | N/A |
![]() | Sam's Club | -8 |
![]() | National Vision | -33 |
![]() | MyEyeDr. | -49 |
![]() | Visionworks | -62 |
![]() | LensCrafters | -75 |
![]() | Pearle Vision | -86 |
![]() | Stanton Optical | -88 |
![]() | Opternative | -100 |
![]() | SuperVista | -100 |
Out of the 24 MyEyeDr. customer reviews 5 were positive and 19 were constructive. MyEyeDr. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of MyEyeDr. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Male customers rated MyEyeDr.'s Customer Loyalty score 2% higher than Female customers.
MyEyeDr.'s Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
MyEyeDr.'s Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
26-30 64% | 26-30 | 64% |
31-35 82% | 31-35 | 82% |
41-45 70% | 41-45 | 70% |
46-50 68% | 46-50 | 68% |
51-55 84% | 51-55 | 84% |
56-60 47% | 56-60 | 47% |
61-65 63% | 61-65 | 63% |
66+ 73% | 66+ | 73% |
MyEyeDr.'s Customer Loyalty score was rated the highest by customers who have used MyEyeDr.'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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MyEyeDr.'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, MyEyeDr.'s Customer Loyalty score is rated right above LensCrafters, and is preceded by Visionworks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | SuperVista | 100% |
![]() | Sam's Club | 83% |
![]() | Walmart | 76% |
![]() | Warby Parker | 72% |
![]() | Visionworks | 71% |
![]() | MyEyeDr. | 68% |
![]() | LensCrafters | 67% |
![]() | Pearle Vision | 63% |
![]() | National Vision | 62% |
![]() | Stanton Optical | 42% |
![]() | Boots Opticians | 10% |
![]() | Opternative | 10% |
![]() | Hubble Contacts | N/A |
MyEyeDr. has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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MyEyeDr.’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MyEyeDr.'s product the highest. Reviewers from the Aerospace and Aviation industry rated MyEyeDr. the lowest at 1.5.
MyEyeDr.'s Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Male customers rated MyEyeDr.'s Product Quality score 0.7 stars higher than Female customers.
MyEyeDr.'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
MyEyeDr.'s Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3 | 31-35 | 3 |
41-45 2 | 41-45 | 2 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MyEyeDr.'s Product Quality score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MyEyeDr.'s Product Quality score was rated the highest by Tech industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, MyEyeDr.'s Product Quality score is rated right above Visionworks, and is preceded by National Vision.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Warby Parker | 3.6/5 |
![]() | Walmart | 3.5/5 |
![]() | Sam's Club | 2.9/5 |
![]() | National Vision | 2.5/5 |
![]() | MyEyeDr. | 2.1/5 |
![]() | Visionworks | 1.7/5 |
![]() | LensCrafters | 1.5/5 |
![]() | Stanton Optical | 1.5/5 |
![]() | Pearle Vision | 1.5/5 |
![]() | Boots Opticians | 1.5/5 |
![]() | Opternative | 1.5/5 |
![]() | SuperVista | 1.5/5 |
![]() | Hubble Contacts | N/A |
MyEyeDr. has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from MyEyeDr..
MyEyeDr.'s ROI score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Retail industry.
Male customers rated MyEyeDr.'s ROI score 0.6 stars higher than Female customers.
MyEyeDr.'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2.3 | African American/Black | 2.3 |
Other 1.5 | Other | 1.5 |
MyEyeDr.'s ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.8 | 31-35 | 2.8 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
MyEyeDr.'s ROI score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MyEyeDr.'s ROI score was rated the highest by Real Estate industry customers, and the lowest by Retail industry customers.
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Compared to its competitors, MyEyeDr.'s ROI score is rated right above Visionworks, and is preceded by National Vision.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | SuperVista | 4/5 |
![]() | Warby Parker | 3.8/5 |
![]() | Walmart | 3.5/5 |
![]() | Sam's Club | 3.1/5 |
![]() | National Vision | 2.7/5 |
![]() | MyEyeDr. | 2.1/5 |
![]() | Visionworks | 1.7/5 |
![]() | LensCrafters | 1.5/5 |
![]() | Pearle Vision | 1.5/5 |
![]() | Stanton Optical | 1.5/5 |
![]() | Opternative | 1.5/5 |
![]() | Boots Opticians | 1.5/5 |
![]() | Hubble Contacts | N/A |
MyEyeDr. has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MyEyeDr.'s Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Government and Public Policy industry.
Male customers rated MyEyeDr.'s Customer Satisfaction score 8 points higher than Female customers.
Very Satisfied | 23% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 57% |
Very Satisfied | 16% | |
|---|---|---|
Satisfied | 5% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 7% | |
Very Dissatisfied | 70% |
MyEyeDr. Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.
MyEyeDr. Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
MyEyeDr. Customer Satisfaction (CSAT) score was rated 36% according to African American/Black users and customers.
MyEyeDr. Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
MyEyeDr.'s Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 66% | |||||||||||||||
| 26-30 | 60% | |||||||||||||||
| 31-35 | 60% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 35% | |||||||||||||||
| 51-55 | 27% | |||||||||||||||
| 56-60 | 12% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 9% |
MyEyeDr.'s Customer Satisfaction score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MyEyeDr.'s Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"groupId": 515,
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"groupId": 521,
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"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 23,
"stars": 0,
"csatScore": 23,
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"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
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"groupId": 559,
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}Compared to its competitors, MyEyeDr.'s Customer Satisfaction score is rated right above LensCrafters, and is preceded by National Vision.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Walmart | 66% |
![]() | Warby Parker | 63% |
![]() | Sam's Club | 53% |
![]() | National Vision | 36% |
![]() | MyEyeDr. | 29% |
![]() | LensCrafters | 13% |
![]() | Visionworks | 12% |
![]() | Stanton Optical | 12% |
![]() | Pearle Vision | 8% |
![]() | Boots Opticians | 0% |
![]() | Opternative | 0% |
![]() | SuperVista | 0% |
![]() | Hubble Contacts | 0% |
MyEyeDr. has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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8614 Westwood Center Dr, Vienna, VA 22182
https://www.myeyedr.com/
703-938-5544
MyEyeDr.'s Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Retail industry.
Male customers rated MyEyeDr.'s Customer Service score 0.5 stars higher than Female customers.
MyEyeDr.'s Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.5 | Other | 1.5 |
MyEyeDr.'s Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 3 | 31-35 | 3 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
MyEyeDr.'s Customer Service score was rated the highest by customers who have used MyEyeDr.'s products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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MyEyeDr.'s Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Retail industry customers.
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Compared to its competitors, MyEyeDr.'s Customer Service score is rated right above Visionworks, and is preceded by Sam's Club.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Warby Parker | 3.5/5 |
![]() | Walmart | 3.3/5 |
![]() | National Vision | 3.1/5 |
![]() | SuperVista | 3/5 |
![]() | Sam's Club | 2.7/5 |
![]() | MyEyeDr. | 2.1/5 |
![]() | Visionworks | 1.5/5 |
![]() | LensCrafters | 1.5/5 |
![]() | Pearle Vision | 1.5/5 |
![]() | Stanton Optical | 1.5/5 |
![]() | Boots Opticians | 1.5/5 |
![]() | Opternative | 1.5/5 |
![]() | Hubble Contacts | N/A |
MyEyeDr. has a 2.4/5 stars for its overall company culture rated by their employees

MyEyeDr. scored a -49 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MyEyeDr. would recommend the brand to a friend. ENPS measures how likely MyEyeDr. employees would recommend working at MyEyeDr. to a friend.
| 23% | Promoters |
|---|---|
| 5% | Passive |
| 72% | Detractors |
| 20% | Promoters |
|---|---|
| 11% | Passive |
| 69% | Detractors |