-20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PennyMac
Marketing or Exec? Claim Your Free Account
About PennyMac's Brand
PMT is a finance company that invests in residential mortgage loans and mortgage-related assets. Among its major competitors, PennyMac is ranked in 3rd place for NPS while Freddie Mac is 1st, and Wells Fargo is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.6/5
Customer Service
PennyMac Ranking
- #3 / 4 of its competitors
PennyMac NPS
PennyMac's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether PennyMac's customers would recommend using the product based on a scale of -100 to 100.
PennyMac Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
PennyMac NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Oct 2022 20 | Oct 2022 | 20 |
Apr 2023 -15 | Apr 2023 | -15 |
Feb 2024 0 | Feb 2024 | 0 |
Jun 2024 -11 | Jun 2024 | -11 |
Dec 2025 -20 | Dec 2025 | -20 |
How Other Brands Compare
PennyMac is ranked third for NPS among its competitors. Freddie Mac and Wells Fargo come in first and second, with Capital One coming in at #4.
PennyMac |  Wells Fargo |  Freddie Mac |  Capital One | |
| Global Ranking | #- | #139 | #379 | #- |
| NPS | -20 | 7 | 24 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $156.41B | - | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PennyMac NPS vs. Competitors
Compared to its competitors, PennyMac's NPS is rated right above Capital One, and is preceded by FirstKey Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Freddie Mac | 24 |
| Wells Fargo | 7 |
 | FirstKey Holdings | N/A |
| PennyMac | -20 |
| Capital One | -41 |
PennyMac Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of PennyMac users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PennyMac Customer Loyalty vs. Competitors
Compared to its competitors, PennyMac's Customer Loyalty score is rated right above FirstKey Holdings, and is preceded by Wells Fargo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Capital One | 79% |
| Freddie Mac | 73% |
| Wells Fargo | 71% |
| PennyMac | 69% |
| FirstKey Holdings | N/A |
Unlock PennyMac Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PennyMac Customer Loyalty vs. Competitors data and gain insights into your customers today.
PennyMac Product Quality
2.6/5
PennyMac has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac's overall Product Quality score rated by its users and customers.
PennyMac Product Information
PennyMac’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Tech
PennyMac Product Quality vs. Competitors
Compared to its competitors, PennyMac's Product Quality score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Freddie Mac | 3.5/5 |
| Wells Fargo | 3.4/5 |
| PennyMac | 2.6/5 |
| Capital One | 2.3/5 |
| FirstKey Holdings | N/A |
Unlock PennyMac Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PennyMac Product Quality vs. Competitors data and gain insights into your customers today.
PennyMac Pricing
PennyMac ROI & Value For Money
2.4/5
PennyMac has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac's overall ROI score rated by its users and customers.
PennyMac Pricing vs. Competitors
Compared to its competitors, PennyMac's ROI score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Pricing Score | |
|---|---|---|
| Freddie Mac | 3.8/5 |
| Wells Fargo | 3.4/5 |
| PennyMac | 2.4/5 |
| Capital One | 2.1/5 |
| FirstKey Holdings | N/A |
Unlock PennyMac ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PennyMac ROI vs. Competitors data and gain insights into your customers today.
PennyMac Customer Satisfaction (CSAT)
PennyMac Customer Satisfaction (CSAT) Score
43 / 100
PennyMac has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PennyMac Customer Satisfaction vs. Competitors
Compared to its competitors, PennyMac's Customer Satisfaction score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Freddie Mac | 78% |
| Wells Fargo | 60% |
| PennyMac | 43% |
| Capital One | 14% |
| FirstKey Holdings | 0% |
Unlock PennyMac Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PennyMac Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PennyMac Customer Service
2.6/5
PennyMac has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock PennyMac's overall Customer Service score rated by its users and customers.
About PennyMac's Customer Service
Address
Moorpark, CA
Website
www.pennymacmortgageinvestmenttrust.com
PennyMac Customer Service vs. Competitors
Compared to its competitors, PennyMac's Customer Service score is rated right above Capital One, and is preceded by Wells Fargo.
| COMPANY | Customer Service Score | |
|---|---|---|
| Freddie Mac | 3.8/5 |
| Wells Fargo | 3.5/5 |
| PennyMac | 2.6/5 |
| Capital One | 2/5 |
| FirstKey Holdings | N/A |
Unlock PennyMac Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PennyMac Customer Service vs. Competitors data and gain insights into your customers today.
PennyMac as an Employer
3.3/5
PennyMac has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
PennyMac scored a -20 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of PennyMac would recommend the brand to a friend. ENPS measures how likely PennyMac employees would recommend working at PennyMac to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 22% | Promoters |
|---|---|
| 50% | Passive |
| 28% | Detractors |
