-26
NPS
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Per Mar Security Services
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About Per Mar Security Services' Brand
Per Mar Security Services provides security services like people and property. Among its major competitors, Per Mar Security Services is ranked in 2nd place for NPS while ADT Corporation is 1st, and Canary (canary.is) is 3rd.
Brand at a Glance
54%
Customer Loyalty
1.9/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Per Mar Security Services Ranking
- #2 / 4 of its competitors
Per Mar Security Services NPS
Per Mar Security Services's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Per Mar Security Services's customers would recommend using the product based on a scale of -100 to 100.
Per Mar Security Services Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Per Mar Security Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Mar 2022 33 | Mar 2022 | 33 |
Mar 2023 0 | Mar 2023 | 0 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -33 | Apr 2024 | -33 |
Jul 2024 -43 | Jul 2024 | -43 |
Aug 2024 -25 | Aug 2024 | -25 |
How Other Brands Compare
Per Mar Security Services is ranked second for NPS among its competitors. ADT Corporation and Canary (canary.is) come in first and third, with Vivint coming in at #4.
Per Mar Security Services |  ADT Corporation |  Vivint |  Canary (canary.is) | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | -26 | -22 | -76 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $3.83B | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Per Mar Security Services NPS vs. Competitors
Compared to its competitors, Per Mar Security Services's NPS is rated right above Canary (canary.is), and is preceded by ADT Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| ADT Corporation | -22 |
| Per Mar Security Services | -26 |
| Canary (canary.is) | -34 |
| Vivint | -76 |
Per Mar Security Services Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Per Mar Security Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Per Mar Security Services Customer Loyalty vs. Competitors
Compared to its competitors, Per Mar Security Services's Customer Loyalty score is rated right above Canary (canary.is), and is preceded by ADT Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Vivint | 68% |
| ADT Corporation | 67% |
| Per Mar Security Services | 54% |
| Canary (canary.is) | 10% |
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Per Mar Security Services Product Quality
1.9/5
Per Mar Security Services has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Per Mar Security Services Product Information
Per Mar Security Services’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- www.permarsecurity.com
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Per Mar Security Services Product Quality vs. Competitors
Compared to its competitors, Per Mar Security Services's Product Quality score is rated right above Vivint, and is preceded by ADT Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Canary (canary.is) | 2.7/5 |
| ADT Corporation | 2.5/5 |
| Per Mar Security Services | 1.9/5 |
| Vivint | 1.6/5 |
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Per Mar Security Services Pricing
Per Mar Security Services ROI & Value For Money
2.2/5
Per Mar Security Services has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Per Mar Security Services Pricing vs. Competitors
Compared to its competitors, Per Mar Security Services's ROI score is rated right above Vivint, and is preceded by ADT Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Canary (canary.is) | 2.7/5 |
| ADT Corporation | 2.6/5 |
| Per Mar Security Services | 2.2/5 |
| Vivint | 1.5/5 |
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Per Mar Security Services Customer Satisfaction (CSAT)
Per Mar Security Services Customer Satisfaction (CSAT) Score
16 / 100
Per Mar Security Services has an overall Customer Satisfaction score of 16 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Per Mar Security Services Customer Satisfaction vs. Competitors
Compared to its competitors, Per Mar Security Services's Customer Satisfaction score is rated right above Vivint, and is preceded by ADT Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Canary (canary.is) | 50% |
| ADT Corporation | 37% |
| Per Mar Security Services | 16% |
| Vivint | 12% |
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Per Mar Security Services Customer Service
2.4/5
Per Mar Security Services has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Per Mar Security Services's Customer Service
Address
Davenport, IA United States of America
Website
www.permarsecurity.com
Per Mar Security Services Customer Service vs. Competitors
Compared to its competitors, Per Mar Security Services's Customer Service score is rated right above Vivint, and is preceded by ADT Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Canary (canary.is) | 2.7/5 |
| ADT Corporation | 2.5/5 |
| Per Mar Security Services | 2.4/5 |
| Vivint | 1.5/5 |
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Per Mar Security Services as an Employer
2.5/5
Per Mar Security Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Per Mar Security Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Per Mar Security Services scored a -26 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Per Mar Security Services would recommend the brand to a friend. ENPS measures how likely Per Mar Security Services employees would recommend working at Per Mar Security Services to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
