26
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Petrobras
Marketing or Exec? Claim Your Free Account
About Petrobras' Brand
Petrobras is driven by the challenge of supplying the energy that propels development and ensures the future of the society with Among its major competitors, Petrobras is ranked in 2nd place for NPS while Chevron Corporation is 1st, and Vale is 3rd.
Brand at a Glance
82%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Petrobras Ranking
- #2 / 4 of its competitors
Petrobras NPS
Petrobras's Net Promoter Score (NPS) is a 26 with 47% Promoters, 32% Passives, and 21% Detractors. Net Promoter Score tracks whether Petrobras's customers would recommend using the product based on a scale of -100 to 100.
Petrobras Overall NPS
| 47% | Promoters |
|---|---|
| 32% | Passives |
| 21% | Detractors |
Petrobras NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 66 | Nov 2020 | 66 |
Feb 2021 50 | Feb 2021 | 50 |
Oct 2021 40 | Oct 2021 | 40 |
Dec 2021 50 | Dec 2021 | 50 |
Mar 2022 44 | Mar 2022 | 44 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 34 | Sep 2022 | 34 |
Nov 2022 37 | Nov 2022 | 37 |
Aug 2023 29 | Aug 2023 | 29 |
Nov 2023 25 | Nov 2023 | 25 |
Feb 2024 28 | Feb 2024 | 28 |
Jul 2024 26 | Jul 2024 | 26 |
How Other Brands Compare
Petrobras is ranked second for NPS among its competitors. Chevron Corporation and Vale come in first and third, with Ecopetrol coming in at #4.
Petrobras |  Chevron Corporation |  Vale |  Ecopetrol | |
| Global Ranking | #- | #159 | #- | #- |
| NPS | 26 | 30 | -100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.43B | $59.28B | $26.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petrobras NPS vs. Competitors
Compared to its competitors, Petrobras's NPS is rated right above NIS Gazprom Neft, and is preceded by Chevron Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Chevron Corporation | 30 |
| Petrobras | 26 |
 | NIS Gazprom Neft | N/A |
| Vale | -100 |
Petrobras Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Petrobras users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Petrobras Customer Loyalty vs. Competitors
Compared to its competitors, Petrobras's Customer Loyalty score is rated right above Chevron Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Petrobras | 82% |
| Chevron Corporation | 76% |
| Vale | N/A |
| NIS Gazprom Neft | N/A |
Unlock Petrobras Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Petrobras Customer Loyalty vs. Competitors data and gain insights into your customers today.
Petrobras Product Quality
4.1/5
Petrobras has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Petrobras' overall Product Quality score rated by its users and customers.
Petrobras Product Information
Petrobras’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.petrobras.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Petrobras Product Quality vs. Competitors
Compared to its competitors, Petrobras's Product Quality score is rated right above Chevron Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Petrobras | 4.1/5 |
| Chevron Corporation | 3.9/5 |
| Vale | N/A |
| NIS Gazprom Neft | N/A |
Unlock Petrobras Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Petrobras Product Quality vs. Competitors data and gain insights into your customers today.
Petrobras Pricing
Petrobras ROI & Value For Money
3.8/5
Petrobras has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Petrobras' overall ROI score rated by its users and customers.
Petrobras Pricing vs. Competitors
Compared to its competitors, Petrobras's ROI score is rated right above Chevron Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Petrobras | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Vale | N/A |
| NIS Gazprom Neft | N/A |
Unlock Petrobras ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Petrobras ROI vs. Competitors data and gain insights into your customers today.
Petrobras Customer Satisfaction (CSAT)
Petrobras Customer Satisfaction (CSAT) Score
93 / 100
Petrobras has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
62%
Satisfied
31%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petrobras Customer Satisfaction vs. Competitors
Compared to its competitors, Petrobras's Customer Satisfaction score is rated right above Chevron Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Petrobras | 92% |
| Chevron Corporation | 69% |
| Vale | 0% |
| NIS Gazprom Neft | 0% |
Unlock Petrobras Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Petrobras Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Petrobras Customer Service
3.8/5
Petrobras has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Petrobras' overall Customer Service score rated by its users and customers.
About Petrobras's Customer Service
Address
10350 Richmond Avenue, Suite 1400, Houston, TX
Website
http://www.petrobras.com
Phone Number
(080) 072-8900
Petrobras Customer Service vs. Competitors
Compared to its competitors, Petrobras's Customer Service score is rated right above Chevron Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| Petrobras | 3.8/5 |
| Chevron Corporation | 3.7/5 |
| Vale | N/A |
| NIS Gazprom Neft | N/A |
Unlock Petrobras Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Petrobras Customer Service vs. Competitors data and gain insights into your customers today.
Petrobras as an Employer
3.0/5
Petrobras has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Petrobras scored a 26 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Petrobras would recommend the brand to a friend. ENPS measures how likely Petrobras employees would recommend working at Petrobras to a friend.
Net Promoter Score
26
NPS Score
| 47% | Promoters |
|---|---|
| 32% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
