0
NPS
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pHlatbed
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About pHlatbed's Brand
Phlatbed connects you to local Drivers who can help you move stuff. On-Demand moving and delivery application. Among its major competitors, pHlatbed is ranked in 3rd place for NPS while Uber is 1st, and Convoy is 2nd.
Brand at a Glance
2.5/5
Product Quality
pHlatbed Ranking
- #3 / 4 of its competitors
pHlatbed NPS
pHlatbed's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether pHlatbed's customers would recommend using the product based on a scale of -100 to 100.
pHlatbed Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
pHlatbed NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 0 | Jul 2021 | 0 |
How Other Brands Compare
pHlatbed is ranked third for NPS among its competitors. Uber and Convoy come in first and second, with Lyft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
pHlatbed Product Quality
2.5/5
pHlatbed has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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pHlatbed Product Information
pHlatbed’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.phlatbed.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
pHlatbed Product Quality vs. Competitors
Compared to its competitors, pHlatbed's Product Quality score is rated right above Lyft, and is preceded by Convoy.
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pHlatbed as an Employer
3.8/5
pHlatbed has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
pHlatbed scored a 0 for Net Promoter Score and a 42 for Employee Net Promoter Score. NPS gauges how likely a customer of pHlatbed would recommend the brand to a friend. ENPS measures how likely pHlatbed employees would recommend working at pHlatbed to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
42
eNPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
