-26
NPS
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Roadie
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About Roadie's Brand
Roadie puts unused space in passenger vehicles to work by connecting people with items to send with drivers heading in the right direction. Among its major competitors, Roadie is ranked in 3rd place for NPS while Shyp is 1st, and ShipStation is 2nd.Their current valuation is $200.00M
Brand at a Glance
65%
Customer Loyalty
1.9/5
Product Quality
2.2/5
Pricing
1.8/5
Customer Service
Roadie Ranking
- #1 / 4 of its competitors
Roadie NPS
Roadie's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Roadie's customers would recommend using the product based on a scale of -100 to 100.
Roadie Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Roadie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Oct 2023 -50 | Oct 2023 | -50 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 -15 | Sep 2024 | -15 |
Mar 2025 -25 | Mar 2025 | -25 |
How Other Brands Compare
Roadie is ranked first for NPS among its competitors. DoorDash and Deliv come in second and third, with Fleet Logistics coming in at #4. Among those competitors, it is the third most valued company behind DoorDash.
Roadie |  DoorDash |  Deliv |  Fleet Logistics | |
| Global Ranking | #- | #155 | #- | #- |
| NPS | -26 | -28 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $200.00M | $13.00B | $490.00M | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Roadie NPS vs. Competitors
Compared to its competitors, Roadie's NPS is rated right above DoorDash, and is preceded by GoShare Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Shyp | 100 |
 | ShipStation | 58 |
| Deliv | N/A |
 | Parcel | N/A |
 | GoShare Inc. | N/A |
| Roadie | -26 |
| DoorDash | -28 |
Roadie Customer Reviews
Out of the 2 Roadie customer reviews 0 were positive and 2 were constructive. Roadie customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Roadie Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Roadie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Roadie Customer Loyalty vs. Competitors
Compared to its competitors, Roadie's Customer Loyalty score is rated right above Deliv, and is preceded by DoorDash.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shyp | 100% |
| ShipStation | 73% |
| DoorDash | 71% |
| Roadie | 65% |
| Deliv | N/A |
| Parcel | N/A |
| GoShare Inc. | N/A |
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Roadie Product Quality
1.9/5
Roadie has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Roadie Product Information
Roadie’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://roadie.com
- Company Size
- 11-50 Employees
Industry
Tech
Mobile App
SaaS
Travel
Roadie Product Quality vs. Competitors
Compared to its competitors, Roadie's Product Quality score is rated right above Deliv, and is preceded by DoorDash.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shyp | 5/5 |
| ShipStation | 4.2/5 |
| DoorDash | 2.4/5 |
| Roadie | 1.9/5 |
| Deliv | N/A |
| Parcel | N/A |
| GoShare Inc. | N/A |
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Roadie Pricing
Roadie ROI & Value For Money
2.2/5
Roadie has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Roadie Pricing vs. Competitors
Compared to its competitors, Roadie's ROI score is rated right above Deliv, and is preceded by DoorDash.
| COMPANY | Pricing Score | |
|---|---|---|
| Shyp | 5/5 |
| ShipStation | 4.3/5 |
| DoorDash | 2.3/5 |
| Roadie | 2.2/5 |
| Deliv | N/A |
| Parcel | N/A |
| GoShare Inc. | N/A |
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Roadie Customer Satisfaction (CSAT)
Roadie Customer Satisfaction (CSAT) Score
20 / 100
Roadie has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Roadie Customer Satisfaction vs. Competitors
Compared to its competitors, Roadie's Customer Satisfaction score is rated right above Shyp, and is preceded by ShipStation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| DoorDash | 37% |
| ShipStation | 25% |
| Roadie | 20% |
| Shyp | 0% |
| Deliv | 0% |
| Parcel | 0% |
| GoShare Inc. | 0% |
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Roadie Customer Service
1.8/5
Roadie has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.
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About Roadie's Customer Service
Address
Atlanta, GA
Website
http://roadie.com
Roadie Customer Service vs. Competitors
Compared to its competitors, Roadie's Customer Service score is rated right above Deliv, and is preceded by DoorDash.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shyp | 5/5 |
| ShipStation | 2.8/5 |
| DoorDash | 2.3/5 |
| Roadie | 1.8/5 |
| Deliv | N/A |
| Parcel | N/A |
| GoShare Inc. | N/A |
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Roadie as an Employer
2.4/5
Roadie has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Roadie scored a -26 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Roadie would recommend the brand to a friend. ENPS measures how likely Roadie employees would recommend working at Roadie to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 38% | Promoters |
|---|---|
| 3% | Passive |
| 59% | Detractors |
