24
NPS
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Phunware, Inc.
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About Phunware, Inc. Brand
The Software of Things™ Among its major competitors, Phunware, Inc. is ranked in 2nd place for NPS while Box is 1st, and AppLovin is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
Phunware, Inc. Ranking
- #2 / 4 of its competitors
Phunware, Inc. NPS
Phunware, Inc.'s Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Phunware, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Phunware, Inc. Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Phunware, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Dec 2021 -15 | Dec 2021 | -15 |
Jan 2022 -25 | Jan 2022 | -25 |
Mar 2022 -11 | Mar 2022 | -11 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2023 9 | Jun 2023 | 9 |
Jul 2023 17 | Jul 2023 | 17 |
Sep 2023 23 | Sep 2023 | 23 |
How Other Brands Compare
Phunware, Inc. is ranked second for NPS among its competitors. Box and AppLovin come in first and third, with Xamarin coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phunware, Inc. NPS by Gender
Phunware, Inc.'s NPS was rated 34 by Male customers on Comparably.
Male
34
Phunware, Inc.'s NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Phunware, Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Phunware, Inc. NPS by Ethnicity
Phunware, Inc.'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Phunware, Inc. NPS vs. Competitors
Compared to its competitors, Phunware, Inc.'s NPS is rated right above AppLovin, and is preceded by Box.
| COMPANY | NPS Score | |
|---|---|---|
 | Box | 33 |
| Phunware, Inc. | 24 |
 | AppLovin | 11 |
 | Xamarin | N/A |
 | Appcelerator | N/A |
Phunware, Inc. Customer Reviews
Out of the 2 Phunware, Inc. customer reviews 1 was positive and 1 was constructive. Phunware, Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Phunware, Inc. Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Phunware, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Phunware, Inc. Customer Loyalty Score by Gender
Phunware, Inc.'s Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Phunware, Inc. Customer Loyalty Score by Ethnicity
Phunware, Inc.'s Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Phunware, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, Phunware, Inc.'s Customer Loyalty score is rated right above AppLovin, and is preceded by Box.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Box | 87% |
| Phunware, Inc. | 81% |
| AppLovin | 76% |
| Xamarin | N/A |
| Appcelerator | N/A |
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Phunware, Inc. Product Quality
3.7/5
Phunware, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Phunware, Inc. Product Information
Phunware, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.phunware.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Mobile App
Quick Insights into Phunware, Inc. Product Quality
Phunware, Inc.'s Product Quality score was rated highest by Male customers.
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Ranked Phunware, Inc. Product Quality the Highest
Phunware, Inc. Product Quality Score by Gender
Phunware, Inc.'s Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Phunware, Inc. Product Quality Score by Ethnicity
Phunware, Inc.'s Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Phunware, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Phunware, Inc. Product Quality vs. Competitors
Compared to its competitors, Phunware, Inc.'s Product Quality score is rated right above AppLovin, and is preceded by Box.
| COMPANY | Product Quality Score | |
|---|---|---|
| Box | 4.1/5 |
| Phunware, Inc. | 3.7/5 |
| AppLovin | 3.2/5 |
| Xamarin | N/A |
| Appcelerator | N/A |
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Phunware, Inc. Pricing
Phunware, Inc. ROI & Value For Money
3.3/5
Phunware, Inc. has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Phunware, Inc. ROI
Phunware, Inc.'s ROI score was rated highest by Male customers.
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Ranked Phunware, Inc. ROI the Highest
Phunware, Inc. ROI Score by Gender
Phunware, Inc.'s ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Phunware, Inc. ROI Score by Ethnicity
Phunware, Inc.'s ROI score was rated 2.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Phunware, Inc. Pricing vs. Competitors
Compared to its competitors, Phunware, Inc.'s ROI score is rated right above Xamarin, and is preceded by AppLovin.
| COMPANY | Pricing Score | |
|---|---|---|
| Box | 4/5 |
| AppLovin | 3.3/5 |
| Phunware, Inc. | 3.3/5 |
| Xamarin | N/A |
| Appcelerator | N/A |
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Phunware, Inc. Customer Satisfaction (CSAT)
Phunware, Inc. Customer Satisfaction (CSAT) Score
55 / 100
Phunware, Inc. has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Phunware, Inc. Customer Satisfaction
Phunware, Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked Phunware, Inc. Customer Satisfaction the Highest
Phunware, Inc. Customer Satisfaction Score by Gender
Phunware, Inc.'s Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Phunware, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Phunware, Inc. Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Phunware, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, Phunware, Inc.'s Customer Satisfaction score is rated right above Xamarin, and is preceded by AppLovin.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Box | 72% |
| AppLovin | 59% |
| Phunware, Inc. | 55% |
| Xamarin | 0% |
| Appcelerator | 0% |
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Phunware, Inc. Customer Service
3.8/5
Phunware, Inc. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Phunware, Inc.'s Customer Service
Address
7800 Shoal Creek Blvd., Austin, TX 78757
Website
http://www.phunware.com/
Phone Number
512-693-4199
Phunware, Inc.'s Social Links
Quick Insights into Phunware, Inc. Customer Service
Phunware, Inc.'s Customer Service score was rated highest by Male customers.
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Ranked Phunware, Inc. Customer Service the Highest
Phunware, Inc. Customer Service Score by Gender
Phunware, Inc.'s Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Phunware, Inc. Customer Service Score by Ethnicity
Phunware, Inc.'s Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Phunware, Inc. Customer Service vs. Competitors
Compared to its competitors, Phunware, Inc.'s Customer Service score is rated right above AppLovin, and is preceded by Box.
| COMPANY | Customer Service Score | |
|---|---|---|
| Box | 4/5 |
| Phunware, Inc. | 3.8/5 |
| AppLovin | 3.2/5 |
| Xamarin | N/A |
| Appcelerator | N/A |
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Phunware, Inc. as an Employer
2.9/5
Phunware, Inc. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Phunware, Inc. scored a 24 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Phunware, Inc. would recommend the brand to a friend. ENPS measures how likely Phunware, Inc. employees would recommend working at Phunware, Inc. to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
