-7
NPS
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Pine Labs
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About Pine Labs' Brand
Provider of an online payments and loyalty platform designed to simplify payment acceptance. The company's payments and loyalty platform processes EMI transactions across banks, tenures and product categories using a single POS terminal, enabling retailers to acquire and engage customers at Point of Sale. Among its major competitors, Pine Labs is ranked in 3rd place for NPS while Viva Republica is 1st, and Flywire is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Pine Labs Ranking
- #3 / 3 of its competitors
Pine Labs NPS
Pine Labs's Net Promoter Score (NPS) is a -7 with 40% Promoters, 13% Passives, and 47% Detractors. Net Promoter Score tracks whether Pine Labs's customers would recommend using the product based on a scale of -100 to 100.
Pine Labs Overall NPS
| 40% | Promoters |
|---|---|
| 13% | Passives |
| 47% | Detractors |
Pine Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 0 | May 2022 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Oct 2022 15 | Oct 2022 | 15 |
Nov 2022 -11 | Nov 2022 | -11 |
May 2023 -9 | May 2023 | -9 |
Oct 2023 -16 | Oct 2023 | -16 |
Jul 2024 -15 | Jul 2024 | -15 |
Nov 2025 -6 | Nov 2025 | -6 |
How Other Brands Compare
Pine Labs is ranked third for NPS among its competitors. Viva Republica and Flywire come in first and second.
Pine Labs |  Flywire |  Viva Republica | |
| Global Ranking | #- | #814 | #- |
| NPS | -7 | 34 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pine Labs NPS vs. Competitors
Compared to its competitors, Pine Labs's NPS is rated right below Flywire.
| COMPANY | NPS Score | |
|---|---|---|
| Viva Republica | 100 |
| Flywire | 34 |
| Pine Labs | -7 |
Pine Labs Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Pine Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pine Labs Customer Loyalty vs. Competitors
Compared to its competitors, Pine Labs's Customer Loyalty score is rated right below Flywire.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Viva Republica | 100% |
| Flywire | 76% |
| Pine Labs | 73% |
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Pine Labs Product Quality
3.1/5
Pine Labs has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Pine Labs Product Information
Pine Labs’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- www.pinelabs.com
- Company Size
- 501-1,000 Employees
Pine Labs Product Quality vs. Competitors
Compared to its competitors, Pine Labs's Product Quality score is rated right below Flywire.
| COMPANY | Product Quality Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Flywire | 3.7/5 |
| Pine Labs | 3.1/5 |
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Pine Labs Pricing
Pine Labs ROI & Value For Money
3.2/5
Pine Labs has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Pine Labs Pricing vs. Competitors
Compared to its competitors, Pine Labs's ROI score is rated right below Flywire.
| COMPANY | Pricing Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Flywire | 3.6/5 |
| Pine Labs | 3.2/5 |
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Pine Labs Customer Satisfaction (CSAT)
Pine Labs Customer Satisfaction (CSAT) Score
54 / 100
Pine Labs has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pine Labs Customer Satisfaction vs. Competitors
Compared to its competitors, Pine Labs's Customer Satisfaction score is rated right above Flywire, and is preceded by Viva Republica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Viva Republica | 100% |
| Pine Labs | 54% |
| Flywire | 43% |
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Pine Labs Customer Service
3.4/5
Pine Labs has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Pine Labs's Customer Service
Address
Candor TechSpace, 2nd & 3rd Floor, Tower-2, Noida, 201309
Website
www.pinelabs.com
Phone Number
3
Pine Labs Customer Service vs. Competitors
Compared to its competitors, Pine Labs's Customer Service score is rated right below Flywire.
| COMPANY | Customer Service Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Flywire | 3.6/5 |
| Pine Labs | 3.4/5 |
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Pine Labs as an Employer
3.8/5
Pine Labs has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Pine Labs scored a -7 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Pine Labs would recommend the brand to a friend. ENPS measures how likely Pine Labs employees would recommend working at Pine Labs to a friend.
Net Promoter Score
-7
NPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
