100
NPS
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Viva Republica
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About Viva Republica's Brand
Provider of a financial services mobile application designed to simplify payments in Korea. The company's financial platform offers a peer-to-peer mobile money transfer application that enables users to transfer money from their own bank accounts into the recipient's account. Among its major competitors, Viva Republica is ranked in 1st place for NPS while Global Payments is 2nd, and Western Union is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Viva Republica Ranking
- #1 / 4 of its competitors
Viva Republica NPS
Viva Republica's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Viva Republica's customers would recommend using the product based on a scale of -100 to 100.
Viva Republica Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Viva Republica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
How Other Brands Compare
Viva Republica is ranked first for NPS among its competitors. Global Payments and Western Union come in second and third, with Acculynk coming in at #4.
Viva Republica |  Western Union |  Global Payments |  Acculynk | |
| Global Ranking | #- | #148 | #- | #- |
| NPS | 100 | -16 | -3 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.83B | $58.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Viva Republica NPS vs. Competitors
Compared to its competitors, Viva Republica's NPS is rated right above Global Payments.
| COMPANY | NPS Score | |
|---|---|---|
| Viva Republica | 100 |
| Global Payments | -3 |
| Western Union | -16 |
Viva Republica Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Viva Republica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Viva Republica Customer Loyalty vs. Competitors
Compared to its competitors, Viva Republica's Customer Loyalty score is rated right above Global Payments.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Viva Republica | 100% |
| Global Payments | 78% |
| Western Union | 70% |
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Viva Republica Product Quality
5/5
Viva Republica has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Viva Republica Product Information
Viva Republica’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.toss.im
- Company Size
- 11-50 Employees
Viva Republica Product Quality vs. Competitors
Compared to its competitors, Viva Republica's Product Quality score is rated right above Global Payments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Global Payments | 3.5/5 |
| Western Union | 2.9/5 |
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Viva Republica Pricing
Viva Republica ROI & Value For Money
5/5
Viva Republica has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Viva Republica Pricing vs. Competitors
Compared to its competitors, Viva Republica's ROI score is rated right above Global Payments.
| COMPANY | Pricing Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Global Payments | 3.6/5 |
| Western Union | 2.9/5 |
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Viva Republica Customer Satisfaction (CSAT)
Viva Republica Customer Satisfaction (CSAT) Score
100 / 100
Viva Republica has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Viva Republica Customer Satisfaction vs. Competitors
Compared to its competitors, Viva Republica's Customer Satisfaction score is rated right above Global Payments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Viva Republica | 100% |
| Global Payments | 66% |
| Western Union | 51% |
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Viva Republica Customer Service
5/5
Viva Republica has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Viva Republica's Customer Service
Address
146, Taehaeranro, Seoul, 135-545 Korea (Republic of)
Website
www.toss.im
Viva Republica Customer Service vs. Competitors
Compared to its competitors, Viva Republica's Customer Service score is rated right above Global Payments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Viva Republica | 5/5 |
| Global Payments | 3.6/5 |
| Western Union | 2.9/5 |
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