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NPS
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Plasma-Therm
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About Plasma-Therm's Brand
Plasma-Therm is a U.S. based manufacturer of etch and thin film deposition equipment for a number of global compound semiconductors. Among its major competitors, Plasma-Therm is ranked in 4th place for NPS while Trimax is 1st, and Applied Materials is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
4/5
Customer Service
Plasma-Therm Ranking
- #3 / 4 of its competitors
Plasma-Therm NPS
Plasma-Therm's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Plasma-Therm's customers would recommend using the product based on a scale of -100 to 100.
Plasma-Therm Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Plasma-Therm NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Plasma-Therm is ranked third for NPS among its competitors. Trimax and Applied Materials come in first and second, with Veeco Instruments coming in at #4.
Plasma-Therm |  Applied Materials |  Veeco Instruments |  Trimax | |
| Global Ranking | #- | #485 | #- | #- |
| NPS | 0 | 27 | -100 | 100 |
| Valuation Updated every 24 hours for public companies | - | $109.62B | $1.30B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plasma-Therm NPS vs. Competitors
Compared to its competitors, Plasma-Therm's NPS is rated right above SPTS Technologies, and is preceded by Oxford Instruments.
| COMPANY | NPS Score | |
|---|---|---|
| Trimax | 100 |
| Applied Materials | 27 |
 | Oxford Instruments | 10 |
| Plasma-Therm | 0 |
 | SPTS Technologies | N/A |
| Veeco Instruments | -100 |
Plasma-Therm Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Plasma-Therm users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Plasma-Therm Customer Loyalty vs. Competitors
Compared to its competitors, Plasma-Therm's Customer Loyalty score is rated right above Applied Materials.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Plasma-Therm | 100% |
| Applied Materials | 74% |
| Oxford Instruments | 54% |
| Veeco Instruments | 10% |
| Trimax | N/A |
| SPTS Technologies | N/A |
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Plasma-Therm Product Quality
2.7/5
Plasma-Therm has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Plasma-Therm Product Information
Plasma-Therm’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.plasmatherm.com
- Company Size
- 51-200 Employees
Industry
Manufacturing and Machinery
Plasma-Therm Product Quality vs. Competitors
Compared to its competitors, Plasma-Therm's Product Quality score is rated right above Veeco Instruments, and is preceded by Oxford Instruments.
| COMPANY | Product Quality Score | |
|---|---|---|
| Applied Materials | 3.8/5 |
| Oxford Instruments | 2.8/5 |
| Plasma-Therm | 2.7/5 |
| Veeco Instruments | 2.5/5 |
| Trimax | N/A |
| SPTS Technologies | N/A |
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Plasma-Therm Pricing
Plasma-Therm ROI & Value For Money
2.5/5
Plasma-Therm has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Plasma-Therm Pricing vs. Competitors
Compared to its competitors, Plasma-Therm's ROI score is rated right above Trimax, and is preceded by Oxford Instruments.
| COMPANY | Pricing Score | |
|---|---|---|
| Veeco Instruments | 5/5 |
| Applied Materials | 3.7/5 |
| Oxford Instruments | 2.6/5 |
| Plasma-Therm | 2.5/5 |
| Trimax | N/A |
| SPTS Technologies | N/A |
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Plasma-Therm Customer Satisfaction (CSAT)
Plasma-Therm Customer Satisfaction (CSAT) Score
50 / 100
Plasma-Therm has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plasma-Therm Customer Satisfaction vs. Competitors
Compared to its competitors, Plasma-Therm's Customer Satisfaction score is rated right above Trimax, and is preceded by Oxford Instruments.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Applied Materials | 75% |
| Oxford Instruments | 50% |
| Plasma-Therm | 50% |
| Trimax | 0% |
| Veeco Instruments | 0% |
| SPTS Technologies | 0% |
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Plasma-Therm Customer Service
4/5
Plasma-Therm has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Plasma-Therm's Customer Service
Address
10050 16th St. N, Saint Petersburg, FL 33716
Website
http://www.plasmatherm.com
Phone Number
7275774999
Plasma-Therm's Social Links
Plasma-Therm Customer Service vs. Competitors
Compared to its competitors, Plasma-Therm's Customer Service score is rated right above Applied Materials, and is preceded by Veeco Instruments.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veeco Instruments | 5/5 |
| Plasma-Therm | 4/5 |
| Applied Materials | 3.7/5 |
| Oxford Instruments | 2.8/5 |
| Trimax | N/A |
| SPTS Technologies | N/A |
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Plasma-Therm as an Employer
2.2/5
Plasma-Therm has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Plasma-Therm scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Plasma-Therm would recommend the brand to a friend. ENPS measures how likely Plasma-Therm employees would recommend working at Plasma-Therm to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
