100
NPS
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PlayQ
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About PlayQ's Brand
PlayQ is a leading mobile gaming company building high quality games for iOS, Google Play, Amazon, and Facebook. Among its major competitors, PlayQ is ranked in 1st place for NPS while Retention Science is 2nd, and TaskUs is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
PlayQ Ranking
- #1 / 4 of its competitors
PlayQ NPS
PlayQ's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether PlayQ's customers would recommend using the product based on a scale of -100 to 100.
PlayQ Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
PlayQ NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
How Other Brands Compare
PlayQ is ranked first for NPS among its competitors. TaskUs and PatientPop come in second and third, with MomentFeed coming in at #4.
PlayQ |  TaskUs |  PatientPop |  MomentFeed | |
| Global Ranking | #- | #859 | #952 | #- |
| NPS | 100 | 34 | 26 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $750.00M | $200.00M | $95.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PlayQ NPS vs. Competitors
Compared to its competitors, PlayQ's NPS is rated right above Retention Science.
| COMPANY | NPS Score | |
|---|---|---|
| PlayQ | 100 |
 | Retention Science | 40 |
| TaskUs | 34 |
| PatientPop | 26 |
| MomentFeed | N/A |
PlayQ Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PlayQ users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PlayQ Customer Loyalty vs. Competitors
Compared to its competitors, PlayQ's Customer Loyalty score is rated right above TaskUs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PlayQ | 100% |
| TaskUs | 85% |
| PatientPop | 61% |
| Retention Science | 53% |
| MomentFeed | N/A |
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PlayQ Product Quality
5/5
PlayQ has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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PlayQ Product Information
PlayQ’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://playq.net
- Company Size
- 11-50 Employees
Industry
Tech
Gaming
Mobile App
SaaS
PlayQ Product Quality vs. Competitors
Compared to its competitors, PlayQ's Product Quality score is rated right above TaskUs.
| COMPANY | Product Quality Score | |
|---|---|---|
| PlayQ | 5/5 |
| TaskUs | 4.1/5 |
| Retention Science | 3.7/5 |
| PatientPop | 3.6/5 |
| MomentFeed | N/A |
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PlayQ Pricing
PlayQ ROI & Value For Money
5/5
PlayQ has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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PlayQ Pricing vs. Competitors
Compared to its competitors, PlayQ's ROI score is rated right above TaskUs.
| COMPANY | Pricing Score | |
|---|---|---|
| PlayQ | 5/5 |
| TaskUs | 4.2/5 |
| Retention Science | 3.5/5 |
| PatientPop | 3.4/5 |
| MomentFeed | N/A |
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PlayQ Customer Satisfaction (CSAT)
PlayQ Customer Satisfaction (CSAT) Score
100 / 100
PlayQ has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PlayQ Customer Satisfaction vs. Competitors
Compared to its competitors, PlayQ's Customer Satisfaction score is rated right above Retention Science.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PlayQ | 100% |
| Retention Science | 75% |
| TaskUs | 62% |
| PatientPop | 18% |
| MomentFeed | 0% |
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PlayQ Customer Service
5/5
PlayQ has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About PlayQ's Customer Service
Address
Santa Monica, CA
Website
http://playq.net
Phone Number
310-396-9777
PlayQ Customer Service vs. Competitors
Compared to its competitors, PlayQ's Customer Service score is rated right above TaskUs.
| COMPANY | Customer Service Score | |
|---|---|---|
| PlayQ | 5/5 |
| TaskUs | 4/5 |
| Retention Science | 3.6/5 |
| PatientPop | 3.1/5 |
| MomentFeed | N/A |
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