9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Point72
Marketing or Exec? Claim Your Free Account
About Point72 Brand
Point72 is a family office managing the assets of its founder, Steven A. Cohen, and eligible employees. Among its major competitors, Point72 is ranked in 4th place for NPS while Two Sigma Investments is 1st, and Two Sigma is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Point72 Ranking
- #4 / 4 of its competitors
Point72 NPS
Point72's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Point72's customers would recommend using the product based on a scale of -100 to 100.
Point72 Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
Point72 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -1 | Jun 2022 | -1 |
Aug 2022 7 | Aug 2022 | 7 |
Oct 2022 12 | Oct 2022 | 12 |
Dec 2022 6 | Dec 2022 | 6 |
Mar 2023 4 | Mar 2023 | 4 |
Apr 2023 4 | Apr 2023 | 4 |
May 2023 3 | May 2023 | 3 |
Jun 2023 8 | Jun 2023 | 8 |
Aug 2023 7 | Aug 2023 | 7 |
Oct 2024 10 | Oct 2024 | 10 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 9 | May 2025 | 9 |
How Other Brands Compare
Point72 is ranked #4 for NPS among its competitors. Two Sigma Investments and Two Sigma come in first and second, with Citadel coming in at third.
Point72 |  Citadel |  Two Sigma Investments |  Two Sigma | |
| Global Ranking | #- | #701 | #- | #- |
| NPS | 9 | 29 | 100 | 37 |
| Valuation Updated every 24 hours for public companies | - | $33.61M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Point72 NPS by Usage
Point72's NPS was rated 0 points by customers who have used Point72's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Point72 NPS vs. Competitors
Compared to its competitors, Point72's NPS is rated right above Paulson & Co, and is preceded by Citadel.
| COMPANY | NPS Score | |
|---|---|---|
| Two Sigma Investments | 100 |
| Two Sigma | 37 |
| Citadel | 29 |
| Point72 | 9 |
 | Paulson & Co | 0 |
 | Renaissance Capital | N/A |
Point72 Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Point72 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Point72 Customer Loyalty Score by Usage
Point72's Customer Loyalty score was rated 100% by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Point72 Customer Loyalty vs. Competitors
Compared to its competitors, Point72's Customer Loyalty score is rated right above Two Sigma.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Point72 | 72% |
| Two Sigma | 70% |
| Citadel | 68% |
| Two Sigma Investments | N/A |
| Paulson & Co | N/A |
| Renaissance Capital | N/A |
Unlock Point72 Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Point72 Customer Loyalty vs. Competitors data and gain insights into your customers today.
Point72 Product Quality
3.7/5
Point72 has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Point72 overall Product Quality score rated by its users and customers.
Point72 Product Information
Point72’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.point72.com/
- Company Size
- 501-1,000 Employees
Quick Insights into Point72 Product Quality
Point72's Product Quality score was rated highest by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Point72 Product Quality.
Ranked Point72 Product Quality the Highest
Point72 Product Quality Score by Usage
Point72's Product Quality score was rated 4.6 stars by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Point72 Product Quality vs. Competitors
Compared to its competitors, Point72's Product Quality score is rated right above Citadel, and is preceded by Two Sigma.
| COMPANY | Product Quality Score | |
|---|---|---|
| Two Sigma | 4.1/5 |
| Point72 | 3.7/5 |
| Citadel | 3.6/5 |
| Two Sigma Investments | N/A |
| Paulson & Co | N/A |
| Renaissance Capital | N/A |
Unlock Point72 Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Point72 Product Quality vs. Competitors data and gain insights into your customers today.
Point72 Pricing
Point72 ROI & Value For Money
3.6/5
Point72 has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Point72 overall ROI score rated by its users and customers.
Quick Insights into Point72 ROI
Point72's ROI score was rated highest by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Point72 ROI score.
Ranked Point72 ROI the Highest
Point72 ROI Score by Usage
Point72's ROI score was rated 4.5 stars by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Point72 Pricing vs. Competitors
Compared to its competitors, Point72's ROI score is rated right above Two Sigma Investments, and is preceded by Citadel.
| COMPANY | Pricing Score | |
|---|---|---|
| Two Sigma | 4/5 |
| Citadel | 3.7/5 |
| Point72 | 3.6/5 |
| Two Sigma Investments | N/A |
| Paulson & Co | N/A |
| Renaissance Capital | N/A |
Unlock Point72 ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Point72 ROI vs. Competitors data and gain insights into your customers today.
Point72 Customer Satisfaction (CSAT)
Point72 Customer Satisfaction (CSAT) Score
74 / 100
Point72 has an overall Customer Satisfaction score of 74 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Point72 Customer Satisfaction vs. Competitors
Compared to its competitors, Point72's Customer Satisfaction score is rated right above Citadel, and is preceded by Two Sigma.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paulson & Co | 100% |
| Two Sigma | 84% |
| Point72 | 74% |
| Citadel | 70% |
| Two Sigma Investments | 0% |
| Renaissance Capital | 0% |
Unlock Point72 Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Point72 Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Point72 Customer Service
3.9/5
Point72 has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Point72 overall Customer Service score rated by its users and customers.
About Point72's Customer Service
Address
72 Cummings Point Road, Stamford, CT 06902
Website
https://www.point72.com/
Quick Insights into Point72 Customer Service
Point72's Customer Service score was rated highest by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Point72 Customer Service score.
Ranked Point72 Customer Service the Highest
Point72 Customer Service Score by Usage
Point72's Customer Service score was rated 4.6 stars by customers who have used Point72's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Point72 Customer Service vs. Competitors
Compared to its competitors, Point72's Customer Service score is rated right above Two Sigma Investments, and is preceded by Citadel.
| COMPANY | Customer Service Score | |
|---|---|---|
| Two Sigma | 4/5 |
| Citadel | 4/5 |
| Point72 | 3.9/5 |
| Two Sigma Investments | N/A |
| Paulson & Co | N/A |
| Renaissance Capital | N/A |
Unlock Point72 Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Point72 Customer Service vs. Competitors data and gain insights into your customers today.
Point72 as an Employer
3.9/5
Point72 has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Point72 scored a 9 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Point72 would recommend the brand to a friend. ENPS measures how likely Point72 employees would recommend working at Point72 to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
