37
NPS
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Two Sigma
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About Two Sigma's Brand
Two Sigma is a hedge fund sponsor firm that primarily provides its services to pooled investment vehicles. Among its major competitors, Two Sigma is ranked in 2nd place for NPS while Google is 1st, and Citadel is 3rd.
Brand at a Glance
70%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Two Sigma Ranking
- #2 / 4 of its competitors
Two Sigma NPS
Two Sigma's Net Promoter Score (NPS) is a 37 with 58% Promoters, 21% Passives, and 21% Detractors. Net Promoter Score tracks whether Two Sigma's customers would recommend using the product based on a scale of -100 to 100.
Two Sigma Overall NPS
| 58% | Promoters |
|---|---|
| 21% | Passives |
| 21% | Detractors |
Two Sigma NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 36 | Apr 2023 | 36 |
Jun 2023 32 | Jun 2023 | 32 |
Jul 2023 28 | Jul 2023 | 28 |
Nov 2023 28 | Nov 2023 | 28 |
Dec 2023 25 | Dec 2023 | 25 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 28 | Mar 2024 | 28 |
May 2024 30 | May 2024 | 30 |
Jun 2024 31 | Jun 2024 | 31 |
Aug 2024 33 | Aug 2024 | 33 |
Dec 2024 34 | Dec 2024 | 34 |
May 2025 37 | May 2025 | 37 |
How Other Brands Compare
Two Sigma is ranked second for NPS among its competitors. Google and Citadel come in first and third, with Meta coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Two Sigma NPS by Gender
Male customers rated Two Sigma's NPS 17 points higher than Female customers.
Male
17
Two Sigma's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
0
Two Sigma's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Two Sigma NPS by Ethnicity
Two Sigma's NPS was rated 0 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 0 | African American/Black | 0 |
Two Sigma NPS by Age
Two Sigma's NPS was rated 0 points by customers ages 31-35 on Comparably.
Two Sigma NPS by Usage
Two Sigma's NPS was rated the highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 67 | 1 to 2 Years | 67 |
Two Sigma NPS vs. Competitors
Compared to its competitors, Two Sigma's NPS is rated right above Citadel, and is preceded by Google.
| COMPANY | NPS Score | |
|---|---|---|
 | 42 | |
| Two Sigma | 37 |
 | Citadel | 29 |
 | Meta | 9 |
 | Paulson & Co | 0 |
Two Sigma Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Two Sigma users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Two Sigma Customer Loyalty Score by Gender
Male customers rated Two Sigma's Customer Loyalty score 15% higher than Female customers.
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Male
85%
Yes
Female
70%
Yes
Two Sigma Customer Loyalty Score by Ethnicity
Two Sigma's Customer Loyalty score was rated 78% by African American/Black customers on Comparably.
% who answered "Yes"
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78
out of 100
African American/Black
Two Sigma Customer Loyalty Score by Age
Two Sigma's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Two Sigma Customer Loyalty Score by Usage
Two Sigma's Customer Loyalty score was rated the highest by customers who have used Two Sigma's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Two Sigma Customer Loyalty Score by Industry
Two Sigma's Customer Loyalty score was rated 55% by Tech industry customers.
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Two Sigma Customer Loyalty vs. Competitors
Compared to its competitors, Two Sigma's Customer Loyalty score is rated right above Citadel, and is preceded by Meta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 87% | |
| Meta | 75% |
| Two Sigma | 70% |
| Citadel | 68% |
| Paulson & Co | N/A |
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Two Sigma Product Quality
4.1/5
Two Sigma has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Two Sigma Product Information
Two Sigma’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Two Sigma's product the highest.
- Website
- http://twosigma.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Banking
FinTech
Quick Insights into Two Sigma Product Quality
Two Sigma's Product Quality score was rated highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and rated lowest by customers who have used Two Sigma's products/services for Less than 1 Year.
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Ranked Two Sigma Product Quality the Highest
Ranked Two Sigma Product Quality the Lowest
Two Sigma Product Quality Score by Gender
Male customers rated Two Sigma's Product Quality score 1.1 stars higher than Female customers.
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Male
4.2/5
Female
3.1/5
Two Sigma Product Quality Score by Ethnicity
Two Sigma's Product Quality score was rated 3.2 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.2 | African American/Black | 3.2 |
Two Sigma Product Quality Score by Age
Two Sigma's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Two Sigma Product Quality Score by Usage
Two Sigma's Product Quality score was rated the highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Two Sigma Product Quality Score by Industry
Two Sigma's Product Quality score was rated 4.7 stars by Tech industry customers.
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Two Sigma Product Quality vs. Competitors
Compared to its competitors, Two Sigma's Product Quality score is rated right above Citadel, and is preceded by Google.
| COMPANY | Product Quality Score | |
|---|---|---|
| 4.1/5 | |
| Two Sigma | 4.1/5 |
| Citadel | 3.6/5 |
| Meta | 3.6/5 |
| Paulson & Co | N/A |
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Two Sigma Pricing
Two Sigma ROI & Value For Money
4/5
Two Sigma has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Two Sigma Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Two Sigma ROI
Two Sigma's ROI score was rated highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and rated lowest by customers who have used Two Sigma's products/services for Less than 1 Year.
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Ranked Two Sigma ROI the Highest
Ranked Two Sigma ROI the Lowest
Two Sigma ROI Score by Gender
Female customers rated Two Sigma's ROI score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Two Sigma ROI Score by Ethnicity
Two Sigma's ROI score was rated 3.9 stars by African American/Black customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.9 | African American/Black | 3.9 |
Two Sigma ROI Score by Age
Two Sigma's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Two Sigma ROI Score by Usage
Two Sigma's ROI score was rated the highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Two Sigma ROI Score by Industry
Two Sigma's ROI score was rated 4.5 stars by Tech industry customers.
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Two Sigma Pricing vs. Competitors
Compared to its competitors, Two Sigma's ROI score is rated right above Citadel, and is preceded by Google.
| COMPANY | Pricing Score | |
|---|---|---|
| 4/5 | |
| Two Sigma | 4/5 |
| Citadel | 3.7/5 |
| Meta | 3.6/5 |
| Paulson & Co | N/A |
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Two Sigma Customer Satisfaction (CSAT)
Two Sigma Customer Satisfaction (CSAT) Score
84 / 100
Two Sigma has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
38%
Satisfied
46%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Two Sigma Customer Satisfaction
Two Sigma's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Male customers.
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Ranked Two Sigma Customer Satisfaction the Highest
Ranked Two Sigma Customer Satisfaction the Lowest
Two Sigma Customer Satisfaction Score by Gender
Two Sigma's Customer Satisfaction score was rated 100 by both Female and Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Two Sigma Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Two Sigma's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Two Sigma Customer Satisfaction Score by Usage
Two Sigma's Customer Satisfaction score was rated 100 points by customers who have used Two Sigma's products/services for Less than 1 Year.
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Two Sigma Customer Satisfaction vs. Competitors
Compared to its competitors, Two Sigma's Customer Satisfaction score is rated right above Google, and is preceded by Paulson & Co.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Paulson & Co | 100% |
| Two Sigma | 84% |
| 81% | |
| Citadel | 70% |
| Meta | 65% |
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Two Sigma Customer Service
4/5
Two Sigma has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Two Sigma's Customer Service
Address
100 Avenue of the Americas 16th Floor, New York City, NY 10013
Website
http://twosigma.com/
Phone Number
91-80-7154-8000
Quick Insights into Two Sigma Customer Service
Two Sigma's Customer Service score was rated highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and rated lowest by customers who have used Two Sigma's products/services for Less than 1 Year.
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Ranked Two Sigma Customer Service the Highest
Ranked Two Sigma Customer Service the Lowest
Two Sigma Customer Service Score by Gender
Female customers rated Two Sigma's Customer Service score 0.1 stars higher than Male customers.
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Male
3.9/5
Female
4/5
Two Sigma Customer Service Score by Ethnicity
Two Sigma's Customer Service score was rated 3.7 stars by African American/Black customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.7 | African American/Black | 3.7 |
Two Sigma Customer Service Score by Age
Two Sigma's Customer Service score was rated 4 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Two Sigma Customer Service Score by Usage
Two Sigma's Customer Service score was rated the highest by customers who have used Two Sigma's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Two Sigma Customer Service Score by Industry
Two Sigma's Customer Service score was rated 4.5 stars by Tech industry customers.
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Two Sigma Customer Service vs. Competitors
Compared to its competitors, Two Sigma's Customer Service score is rated right above Citadel, and is preceded by Google.
| COMPANY | Customer Service Score | |
|---|---|---|
| 4/5 | |
| Two Sigma | 4/5 |
| Citadel | 4/5 |
| Meta | 3.5/5 |
| Paulson & Co | N/A |
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Two Sigma as an Employer
4.5/5
Two Sigma has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Two Sigma scored a 37 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Two Sigma would recommend the brand to a friend. ENPS measures how likely Two Sigma employees would recommend working at Two Sigma to a friend.
Net Promoter Score
37
NPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
