-6
NPS
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Policygenius
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About Policygenius' Brand
"Policygenius provides insurance brokerage products and services including life, renters, long-term disability and pet insurances to individuals." Among its major competitors, Policygenius is ranked in 3rd place for NPS while Moovweb is 1st, and AmTrust Financial is 2nd.Their current valuation is $350.00M
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Policygenius Ranking
- #1 / 4 of its competitors
Policygenius NPS
Policygenius's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether Policygenius's customers would recommend using the product based on a scale of -100 to 100.
Policygenius Overall NPS
| 41% | Promoters |
|---|---|
| 12% | Passives |
| 47% | Detractors |
Policygenius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Nov 2020 40 | Nov 2020 | 40 |
Sep 2021 17 | Sep 2021 | 17 |
Oct 2021 -1 | Oct 2021 | -1 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 -11 | Jan 2022 | -11 |
Mar 2022 -20 | Mar 2022 | -20 |
May 2022 8 | May 2022 | 8 |
Nov 2022 15 | Nov 2022 | 15 |
Apr 2023 6 | Apr 2023 | 6 |
Feb 2025 -1 | Feb 2025 | -1 |
Mar 2025 -6 | Mar 2025 | -6 |
How Other Brands Compare
Policygenius is ranked first for NPS among its competitors. Travelers and Assurant come in second and third, with FedNat coming in at #4. Among those competitors, it is the third most valued company behind Travelers.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Policygenius NPS vs. Competitors
Compared to its competitors, Policygenius's NPS is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | NPS Score | |
|---|---|---|
 | Moovweb | 100 |
 | AmTrust Financial | 6 |
| Policygenius | -6 |
 | Travelers | -8 |
 | Assurant | -39 |
Policygenius Customer Reviews
Out of the 2 Policygenius customer reviews 1 was positive and 1 was constructive. Policygenius customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Policygenius Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Policygenius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Policygenius Customer Loyalty vs. Competitors
Compared to its competitors, Policygenius's Customer Loyalty score is rated right above Assurant, and is preceded by Travelers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Moovweb | 100% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Policygenius | 73% |
| Assurant | 67% |
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Policygenius Product Quality
3.4/5
Policygenius has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Policygenius Product Information
Policygenius’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.policygenius.com
- Company Size
- 51-200 Employees
Industry
Insurance
Policygenius Product Quality vs. Competitors
Compared to its competitors, Policygenius's Product Quality score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moovweb | 5/5 |
| AmTrust Financial | 3.4/5 |
| Policygenius | 3.4/5 |
| Travelers | 2.7/5 |
| Assurant | 1.9/5 |
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Policygenius Pricing
Policygenius ROI & Value For Money
3.3/5
Policygenius has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Policygenius Pricing vs. Competitors
Compared to its competitors, Policygenius's ROI score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Pricing Score | |
|---|---|---|
| Moovweb | 5/5 |
| AmTrust Financial | 3.6/5 |
| Policygenius | 3.3/5 |
| Travelers | 2.6/5 |
| Assurant | 2/5 |
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Policygenius Customer Satisfaction (CSAT)
Policygenius Customer Satisfaction (CSAT) Score
44 / 100
Policygenius has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
12%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Policygenius Customer Satisfaction vs. Competitors
Compared to its competitors, Policygenius's Customer Satisfaction score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| AmTrust Financial | 62% |
| Policygenius | 44% |
| Travelers | 44% |
| Assurant | 25% |
| Moovweb | 0% |
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Policygenius Customer Service
3.4/5
Policygenius has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Policygenius's Customer Service
Address
22 W 19th St, 8th Flr, York, NY 10011
Website
https://www.policygenius.com
Phone Number
Policygenius's Social Links
Policygenius Customer Service vs. Competitors
Compared to its competitors, Policygenius's Customer Service score is rated right above Travelers, and is preceded by AmTrust Financial.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moovweb | 5/5 |
| AmTrust Financial | 3.5/5 |
| Policygenius | 3.4/5 |
| Travelers | 2.7/5 |
| Assurant | 1.8/5 |
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Policygenius as an Employer
3.9/5
Policygenius has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Policygenius scored a -6 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Policygenius would recommend the brand to a friend. ENPS measures how likely Policygenius employees would recommend working at Policygenius to a friend.
Net Promoter Score
-6
NPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 48% | Promoters |
|---|---|
| 32% | Passive |
| 20% | Detractors |
