13
NPS
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Pollo Campero
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About Pollo Campero's Brand
Famous Chicken—made from scratch, loved by all. Among its major competitors, Pollo Campero is ranked in 2nd place for NPS while Telepizza is 1st, and KFC is 3rd.Their current valuation is $440.37M
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.8/5
Pricing
3.3/5
Customer Service
Pollo Campero Ranking
- #1 / 4 of its competitors
Pollo Campero NPS
Pollo Campero's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Pollo Campero's customers would recommend using the product based on a scale of -100 to 100.
Pollo Campero Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Pollo Campero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 20 | Aug 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 13 | May 2024 | 13 |
How Other Brands Compare
Pollo Campero is ranked first for NPS among its competitors. KFC and Pizza Hut come in second and third, with El Pollo Loco coming in at #4. Among those competitors, it is the lowest valued company behind Pizza Hut.
Pollo Campero |  KFC |  Pizza Hut |  El Pollo Loco | |
| Global Ranking | #- | #130 | #153 | #- |
| NPS | 13 | 7 | 5 | -19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $440.37M | $32.95B | $33.20B | $598.31M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pollo Campero NPS by Ethnicity
Pollo Campero's NPS was rated 100 points by Hispanic or Latino customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Pollo Campero NPS vs. Competitors
Compared to its competitors, Pollo Campero's NPS is rated right above KFC, and is preceded by Telepizza.
| COMPANY | NPS Score | |
|---|---|---|
 | Telepizza | 100 |
| Pollo Campero | 13 |
| KFC | 7 |
| Pizza Hut | 5 |
| El Pollo Loco | -19 |
Pollo Campero Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Pollo Campero users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pollo Campero Customer Loyalty Score by Ethnicity
Pollo Campero's Customer Loyalty score was rated 100% by Hispanic or Latino customers on Comparably.
% who answered "Yes"
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100
out of 100
Hispanic or Latino
Pollo Campero Customer Loyalty vs. Competitors
Compared to its competitors, Pollo Campero's Customer Loyalty score is rated right above Pizza Hut, and is preceded by KFC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| KFC | 80% |
| Pollo Campero | 76% |
| Pizza Hut | 74% |
| El Pollo Loco | 72% |
| Telepizza | N/A |
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Pollo Campero Product Quality
3.4/5
Pollo Campero has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Pollo Campero Product Information
Pollo Campero’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.campero.com
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Quick Insights into Pollo Campero Product Quality
Pollo Campero's Product Quality score was rated highest by Hispanic or Latino customers.
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Ranked Pollo Campero Product Quality the Highest
Pollo Campero Product Quality Score by Ethnicity
Pollo Campero's Product Quality score was rated 5 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Pollo Campero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Pollo Campero Product Quality vs. Competitors
Compared to its competitors, Pollo Campero's Product Quality score is rated right above El Pollo Loco, and is preceded by KFC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Telepizza | 5/5 |
| Pizza Hut | 3.6/5 |
| KFC | 3.5/5 |
| Pollo Campero | 3.4/5 |
| El Pollo Loco | 2.7/5 |
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Pollo Campero Pricing
Pollo Campero ROI & Value For Money
3.8/5
Pollo Campero has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Pollo Campero ROI
Pollo Campero's ROI score was rated highest by Hispanic or Latino customers.
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Ranked Pollo Campero ROI the Highest
Pollo Campero ROI Score by Ethnicity
Pollo Campero's ROI score was rated 4.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Pollo Campero.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Pollo Campero Pricing vs. Competitors
Compared to its competitors, Pollo Campero's ROI score is rated right above KFC, and is preceded by Telepizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Telepizza | 5/5 |
| Pollo Campero | 3.8/5 |
| KFC | 3.3/5 |
| Pizza Hut | 3.3/5 |
| El Pollo Loco | 3/5 |
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Pollo Campero Customer Satisfaction (CSAT)
Pollo Campero Customer Satisfaction (CSAT) Score
67 / 100
Pollo Campero has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pollo Campero Customer Satisfaction
Pollo Campero's Customer Satisfaction score was rated highest by Hispanic or Latino customers.
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Ranked Pollo Campero Customer Satisfaction the Highest
Pollo Campero Customer Satisfaction Score by Ethnicity
CSAT according to Hispanic or Latino
Pollo Campero's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Pollo Campero Customer Satisfaction vs. Competitors
Compared to its competitors, Pollo Campero's Customer Satisfaction score is rated right above El Pollo Loco, and is preceded by Pizza Hut.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Telepizza | 100% |
| KFC | 68% |
| Pizza Hut | 68% |
| Pollo Campero | 67% |
| El Pollo Loco | 53% |
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Pollo Campero Customer Service
3.3/5
Pollo Campero has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Pollo Campero's Customer Service
Address
5420 Lyndon B. Johnson Freeway Lincoln Centre Tower II Suite 1375, Dallas, TX 75240
Website
http://www.campero.com
Phone Number
972-770-2800
Quick Insights into Pollo Campero Customer Service
Pollo Campero's Customer Service score was rated highest by Hispanic or Latino customers.
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Ranked Pollo Campero Customer Service the Highest
Pollo Campero Customer Service Score by Ethnicity
Pollo Campero's Customer Service score was rated 4.8 stars by Hispanic or Latino customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Pollo Campero.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Hispanic or Latino 4.8 | Hispanic or Latino | 4.8 |
Pollo Campero Customer Service vs. Competitors
Compared to its competitors, Pollo Campero's Customer Service score is rated right above El Pollo Loco, and is preceded by Pizza Hut.
| COMPANY | Customer Service Score | |
|---|---|---|
| KFC | 3.4/5 |
| Pizza Hut | 3.4/5 |
| Pollo Campero | 3.3/5 |
| El Pollo Loco | 2.8/5 |
| Telepizza | N/A |
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Consumer vs. Employees
Pollo Campero scored a 13 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Pollo Campero would recommend the brand to a friend. ENPS measures how likely Pollo Campero employees would recommend working at Pollo Campero to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
