-19
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
El Pollo Loco
Marketing or Exec? Claim Your Free Account
About El Pollo Loco's Brand
El Pollo Loco, a Costa Mesa, Calif.–based quick-service restaurant chain. Among its major competitors, El Pollo Loco is ranked in 8th place for NPS while Chick-fil-A is 1st, and Raising Cane's is 2nd.Their current market cap is $598.31M
Brand at a Glance
72%
Customer Loyalty
2.7/5
Product Quality
3/5
Pricing
2.8/5
Customer Service
El Pollo Loco CMO
Hector Munoz
Hector Munoz serves as the Chief Marketing Officer of El Pollo Loco. Hector currently resides in the Orange County, California Area.
El Pollo Loco Ranking
- #4 / 4 of its competitors
El Pollo Loco NPS
El Pollo Loco's Net Promoter Score (NPS) is a -19 with 34% Promoters, 13% Passives, and 53% Detractors. Net Promoter Score tracks whether El Pollo Loco's customers would recommend using the product based on a scale of -100 to 100.
El Pollo Loco Overall NPS
| 34% | Promoters |
|---|---|
| 13% | Passives |
| 53% | Detractors |
El Pollo Loco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -20 | Nov 2023 | -20 |
Jan 2024 -19 | Jan 2024 | -19 |
Feb 2024 -17 | Feb 2024 | -17 |
Apr 2024 -16 | Apr 2024 | -16 |
May 2024 -18 | May 2024 | -18 |
Jun 2024 -16 | Jun 2024 | -16 |
Aug 2024 -15 | Aug 2024 | -15 |
Oct 2024 -15 | Oct 2024 | -15 |
Nov 2024 -18 | Nov 2024 | -18 |
Jan 2025 -17 | Jan 2025 | -17 |
Aug 2025 -17 | Aug 2025 | -17 |
Dec 2025 -19 | Dec 2025 | -19 |
How Other Brands Compare
El Pollo Loco is ranked #4 for NPS among its competitors. Chick-fil-A and Chipotle come in first and second, with Taco Bell coming in at third. Among those competitors, it is the lowest valued company behind Chipotle.
El Pollo Loco |  Chick-fil-A |  Chipotle |  Taco Bell | |
| Global Ranking | #- | #3 | #45 | #143 |
| NPS | -19 | 55 | 16 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $598.31M | - | $41.46B | $32.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
El Pollo Loco NPS by Gender
Female customers rated El Pollo Loco's NPS 24 points higher than Male customers.
Male
-47
El Pollo Loco's NPS was rated -47 by Male customers on Comparably.
20%
Promoters
13%
Passives
67%
Detractors
Female
-23
El Pollo Loco's NPS was rated -23 by Female customers on Comparably.
34%
Promoters
9%
Passives
57%
Detractors
El Pollo Loco NPS by Ethnicity
El Pollo Loco's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Hispanic or Latino -9 | Hispanic or Latino | -9 |
African American/Black 17 | African American/Black | 17 |
Other -100 | Other | -100 |
El Pollo Loco NPS by Age
El Pollo Loco's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
El Pollo Loco NPS by Usage
El Pollo Loco's NPS was rated the highest by customers who have used El Pollo Loco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -75 | Less than 1 Year | -75 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -58 | Over 10 Years | -58 |
El Pollo Loco NPS vs. Competitors
Compared to its competitors, El Pollo Loco's NPS is rated right above Papa John's International, and is preceded by Taco Bell.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
 | Raising Cane's | 43 |
 | Darden Restaurants | 20 |
| Chipotle | 16 |
 | Dennys | 2 |
 | Del Taco | 0 |
| Taco Bell | -13 |
| El Pollo Loco | -19 |
 | Papa John's International | -21 |
 | Ruby Tuesday | -63 |
El Pollo Loco Customer Reviews
Out of the 5 El Pollo Loco customer reviews 2 were positive and 3 were constructive. El Pollo Loco customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
El Pollo Loco Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of El Pollo Loco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
El Pollo Loco Customer Loyalty Score by Gender
Female customers rated El Pollo Loco's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of El Pollo Loco.
Male
64%
Yes
Female
73%
Yes
El Pollo Loco Customer Loyalty Score by Ethnicity
El Pollo Loco's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of El Pollo Loco.
66
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
100
out of 100
Other
El Pollo Loco Customer Loyalty Score by Age
El Pollo Loco's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of El Pollo Loco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 55% | 26-30 | 55% |
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
41-45 82% | 41-45 | 82% |
46-50 87% | 46-50 | 87% |
66+ 70% | 66+ | 70% |
El Pollo Loco Customer Loyalty Score by Usage
El Pollo Loco's Customer Loyalty score was rated the highest by customers who have used El Pollo Loco's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
El Pollo Loco Customer Loyalty Score by Industry
El Pollo Loco's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
El Pollo Loco Customer Loyalty vs. Competitors
Compared to its competitors, El Pollo Loco's Customer Loyalty score is rated right above Del Taco, and is preceded by Taco Bell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| Raising Cane's | 82% |
| Dennys | 79% |
| Chipotle | 76% |
| Taco Bell | 75% |
| El Pollo Loco | 72% |
| Del Taco | 70% |
| Papa John's International | 68% |
| Ruby Tuesday | 64% |
| Darden Restaurants | 63% |
Unlock El Pollo Loco Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full El Pollo Loco Customer Loyalty vs. Competitors data and gain insights into your customers today.
El Pollo Loco Product Quality
2.7/5
El Pollo Loco has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock El Pollo Loco's overall Product Quality score rated by its users and customers.
El Pollo Loco Product Information
El Pollo Loco’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated El Pollo Loco's product the highest. Reviewers from the Tech industry rated El Pollo Loco the lowest at 2.1.
- Website
- http://www.elpolloloco.com/
- Company Size
- 5,001-10,000 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into El Pollo Loco Product Quality
El Pollo Loco's Product Quality score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked El Pollo Loco's Product Quality.
Ranked El Pollo Loco Product Quality the Highest
Ranked El Pollo Loco Product Quality the Lowest
El Pollo Loco Product Quality Score by Gender
Female customers rated El Pollo Loco's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of El Pollo Loco.
Male
2.3/5
Female
2.5/5
El Pollo Loco Product Quality Score by Ethnicity
El Pollo Loco's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of El Pollo Loco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 1.5 | Other | 1.5 |
El Pollo Loco Product Quality Score by Age
El Pollo Loco's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of El Pollo Loco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 1.8 | 26-30 | 1.8 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.9 | 46-50 | 1.9 |
66+ 1.8 | 66+ | 1.8 |
El Pollo Loco Product Quality Score by Usage
El Pollo Loco's Product Quality score was rated the highest by customers who have used El Pollo Loco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
El Pollo Loco Product Quality Score by Industry
El Pollo Loco's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
El Pollo Loco Product Quality vs. Competitors
Compared to its competitors, El Pollo Loco's Product Quality score is rated right above Ruby Tuesday, and is preceded by Taco Bell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Raising Cane's | 4/5 |
| Darden Restaurants | 3.8/5 |
| Chipotle | 3.8/5 |
| Dennys | 3.2/5 |
| Del Taco | 2.9/5 |
| Papa John's International | 2.9/5 |
| Taco Bell | 2.9/5 |
| El Pollo Loco | 2.7/5 |
| Ruby Tuesday | 1.8/5 |
Unlock El Pollo Loco Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full El Pollo Loco Product Quality vs. Competitors data and gain insights into your customers today.
El Pollo Loco Pricing
El Pollo Loco ROI & Value For Money
3/5
El Pollo Loco has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock El Pollo Loco's overall ROI score rated by its users and customers.
El Pollo Loco Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from El Pollo Loco.
Quick Insights into El Pollo Loco ROI
El Pollo Loco's ROI score was rated highest by customers ages 18-25, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked El Pollo Loco's ROI score.
Ranked El Pollo Loco ROI the Highest
Ranked El Pollo Loco ROI the Lowest
El Pollo Loco ROI Score by Gender
El Pollo Loco's ROI score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of El Pollo Loco.
Male
2.5/5
Female
2.5/5
El Pollo Loco ROI Score by Ethnicity
El Pollo Loco's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of El Pollo Loco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 3.4 | African American/Black | 3.4 |
Other 1.5 | Other | 1.5 |
El Pollo Loco ROI Score by Age
El Pollo Loco's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of El Pollo Loco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 1.9 | 26-30 | 1.9 |
31-35 3.3 | 31-35 | 3.3 |
36-40 2.2 | 36-40 | 2.2 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.3 | 46-50 | 2.3 |
66+ 2.1 | 66+ | 2.1 |
El Pollo Loco ROI Score by Usage
El Pollo Loco's ROI score was rated the highest by customers who have used El Pollo Loco's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
El Pollo Loco ROI Score by Industry
El Pollo Loco's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
El Pollo Loco Pricing vs. Competitors
Compared to its competitors, El Pollo Loco's ROI score is rated right above Papa John's International, and is preceded by Del Taco.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Raising Cane's | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.5/5 |
| Dennys | 3.2/5 |
| Del Taco | 3/5 |
| El Pollo Loco | 3/5 |
| Papa John's International | 2.9/5 |
| Taco Bell | 2.8/5 |
| Ruby Tuesday | 1.9/5 |
Unlock El Pollo Loco ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full El Pollo Loco ROI vs. Competitors data and gain insights into your customers today.
El Pollo Loco Customer Satisfaction (CSAT)
El Pollo Loco Customer Satisfaction (CSAT) Score
53 / 100
El Pollo Loco has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into El Pollo Loco Customer Satisfaction
El Pollo Loco's Customer Satisfaction score was rated highest by customers who have used El Pollo Loco's products/services for 5 to 10 Years, and rated lowest by customers ages 66+.
Sign Up to unlock insights into how customers have ranked El Pollo Loco's Customer Satisfaction.
Ranked El Pollo Loco Customer Satisfaction the Highest
Ranked El Pollo Loco Customer Satisfaction the Lowest
El Pollo Loco Customer Satisfaction Score by Gender
Female customers rated El Pollo Loco's Customer Satisfaction score 18 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of El Pollo Loco.
25 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 42% |
43 / 100
FemaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 36% | |
Dissatisfied | 0% | |
Very Dissatisfied | 21% |
El Pollo Loco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
El Pollo Loco's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of El Pollo Loco.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
El Pollo Loco's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of El Pollo Loco.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
17%
Very Dissatisfied
8%
CSAT according to African American/Black
El Pollo Loco's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of El Pollo Loco.
25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
El Pollo Loco Customer Satisfaction Score by Age
El Pollo Loco's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of El Pollo Loco.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 31-35 | 34% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 66+ | 0% |
El Pollo Loco Customer Satisfaction Score by Usage
El Pollo Loco's Customer Satisfaction score was rated the highest by customers who have used El Pollo Loco's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
El Pollo Loco Customer Satisfaction Score by Industry
El Pollo Loco's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "El Pollo Loco Customer Satisfaction Score by Industry",
"text": "El Pollo Loco's Customer Satisfaction score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "El Pollo Loco's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Restaurants",
"groupId": 558,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "El Pollo Loco's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}El Pollo Loco Customer Satisfaction vs. Competitors
Compared to its competitors, El Pollo Loco's Customer Satisfaction score is rated right above Del Taco, and is preceded by Papa John's International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chick-fil-A | 81% |
| Raising Cane's | 80% |
| Darden Restaurants | 71% |
| Chipotle | 62% |
| Dennys | 61% |
| Papa John's International | 54% |
| El Pollo Loco | 53% |
| Del Taco | 50% |
| Taco Bell | 49% |
| Ruby Tuesday | 21% |
Unlock El Pollo Loco Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full El Pollo Loco Customer Satisfaction vs. Competitors data and gain insights into your customers today.
El Pollo Loco Customer Service
2.8/5
El Pollo Loco has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock El Pollo Loco's overall Customer Service score rated by its users and customers.
About El Pollo Loco's Customer Service
Address
3535 Harbor Blvd., Suite 100, Costa Mesa, CA
Website
http://www.elpolloloco.com/
Phone Number
9493944855
Quick Insights into El Pollo Loco Customer Service
El Pollo Loco's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked El Pollo Loco's Customer Service score.
Ranked El Pollo Loco Customer Service the Highest
Ranked El Pollo Loco Customer Service the Lowest
El Pollo Loco Customer Service Score by Gender
Female customers rated El Pollo Loco's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of El Pollo Loco.
Male
2.4/5
Female
2.6/5
El Pollo Loco Customer Service Score by Ethnicity
El Pollo Loco's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of El Pollo Loco.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
El Pollo Loco Customer Service Score by Age
El Pollo Loco's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of El Pollo Loco.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.6 | 31-35 | 2.6 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.4 | 46-50 | 2.4 |
66+ 1.8 | 66+ | 1.8 |
El Pollo Loco Customer Service Score by Usage
El Pollo Loco's Customer Service score was rated the highest by customers who have used El Pollo Loco's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
El Pollo Loco Customer Service Score by Industry
El Pollo Loco's Customer Service score was rated the highest by Restaurants industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
El Pollo Loco Customer Service vs. Competitors
Compared to its competitors, El Pollo Loco's Customer Service score is rated right above Taco Bell, and is preceded by Papa John's International.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Raising Cane's | 4/5 |
| Darden Restaurants | 3.7/5 |
| Chipotle | 3.6/5 |
| Dennys | 3.2/5 |
| Del Taco | 2.9/5 |
| Papa John's International | 2.9/5 |
| El Pollo Loco | 2.8/5 |
| Taco Bell | 2.7/5 |
| Ruby Tuesday | 1.8/5 |
Unlock El Pollo Loco Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full El Pollo Loco Customer Service vs. Competitors data and gain insights into your customers today.
El Pollo Loco as an Employer
2.4/5
El Pollo Loco has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
El Pollo Loco scored a -19 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of El Pollo Loco would recommend the brand to a friend. ENPS measures how likely El Pollo Loco employees would recommend working at El Pollo Loco to a friend.
Net Promoter Score
-19
NPS Score
| 34% | Promoters |
|---|---|
| 13% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 20% | Promoters |
|---|---|
| 12% | Passive |
| 68% | Detractors |
