70
NPS
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Polo
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About Polo's Brand
Polo has always been about selling quality products by creating worlds and inviting our customers to be part of our dream. Among its major competitors, Polo is ranked in 1st place for NPS while Burberry is 2nd, and Lacoste is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Polo Ranking
- #1 / 4 of its competitors
Polo NPS
Polo's Net Promoter Score (NPS) is a 70 with 80% Promoters, 10% Passives, and 10% Detractors. Net Promoter Score tracks whether Polo's customers would recommend using the product based on a scale of -100 to 100.
Polo Overall NPS
| 80% | Promoters |
|---|---|
| 10% | Passives |
| 10% | Detractors |
Polo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 75 | Jul 2022 | 75 |
Aug 2022 55 | Aug 2022 | 55 |
Nov 2022 60 | Nov 2022 | 60 |
Dec 2022 67 | Dec 2022 | 67 |
Jul 2023 68 | Jul 2023 | 68 |
Sep 2023 71 | Sep 2023 | 71 |
Mar 2024 74 | Mar 2024 | 74 |
Apr 2024 63 | Apr 2024 | 63 |
Sep 2024 64 | Sep 2024 | 64 |
Dec 2024 66 | Dec 2024 | 66 |
Jan 2025 67 | Jan 2025 | 67 |
Mar 2025 70 | Mar 2025 | 70 |
How Other Brands Compare
Polo is ranked first for NPS among its competitors. Burberry and Calvin Klein come in second and third, with Macy's coming in at #4.
Polo |  Macy's |  Burberry |  Calvin Klein | |
| Global Ranking | #- | #254 | #359 | #413 |
| NPS | 70 | -11 | 33 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.88B | $10.74B | $5.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Polo NPS by Gender
Polo's NPS was rated 100 by Male customers on Comparably.
Male
100
Polo's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Polo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Polo NPS by Ethnicity
Polo's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Polo NPS by Usage
Polo's NPS was rated 100 points by customers who have used Polo's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 100 | Over 10 Years | 100 |
Polo NPS vs. Competitors
Compared to its competitors, Polo's NPS is rated right above Burberry.
| COMPANY | NPS Score | |
|---|---|---|
| Polo | 70 |
| Burberry | 33 |
 | Lacoste | 33 |
| Calvin Klein | 30 |
| Macy's | -11 |
Polo Customer Reviews
Out of the 2 Polo customer reviews 2 were positive and 0 were constructive. Polo customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Polo Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Polo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Polo Customer Loyalty Score by Gender
Polo's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Polo Customer Loyalty Score by Ethnicity
Polo's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Polo.
100
out of 100
African American/Black
Polo Customer Loyalty Score by Usage
Polo's Customer Loyalty score was rated 100% by customers who have used Polo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Polo Customer Loyalty vs. Competitors
Compared to its competitors, Polo's Customer Loyalty score is rated right above Lacoste.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Polo | 89% |
| Lacoste | 78% |
| Calvin Klein | 77% |
| Macy's | 77% |
| Burberry | 75% |
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Polo Product Quality
4.5/5
Polo has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Polo Product Information
Polo’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.polo.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Polo Product Quality
Polo's Product Quality score was rated highest by African American/Black customers.
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Ranked Polo Product Quality the Highest
Polo Product Quality Score by Gender
Polo's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Polo Product Quality Score by Ethnicity
Polo's Product Quality score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Polo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Polo Product Quality Score by Usage
Polo's Product Quality score was rated 4.7 stars by customers who have used Polo's products/services for Over 10 Years.
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Polo Product Quality vs. Competitors
Compared to its competitors, Polo's Product Quality score is rated right above Burberry.
| COMPANY | Product Quality Score | |
|---|---|---|
| Polo | 4.5/5 |
| Burberry | 4.2/5 |
| Lacoste | 4.2/5 |
| Calvin Klein | 4.1/5 |
| Macy's | 3.1/5 |
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Polo Pricing
Polo ROI & Value For Money
4.2/5
Polo has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Polo ROI
Polo's ROI score was rated highest by African American/Black customers.
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Ranked Polo ROI the Highest
Polo ROI Score by Gender
Polo's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Polo ROI Score by Ethnicity
Polo's ROI score was rated 4.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Polo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Polo ROI Score by Usage
Polo's ROI score was rated 3.9 stars by customers who have used Polo's products/services for Over 10 Years.
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Polo Pricing vs. Competitors
Compared to its competitors, Polo's ROI score is rated right above Lacoste.
| COMPANY | Pricing Score | |
|---|---|---|
| Polo | 4.2/5 |
| Lacoste | 4/5 |
| Burberry | 3.9/5 |
| Calvin Klein | 3.9/5 |
| Macy's | 3.1/5 |
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Polo Customer Satisfaction (CSAT)
Polo Customer Satisfaction (CSAT) Score
100 / 100
Polo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
77%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Polo Customer Satisfaction
Polo's Customer Satisfaction score was rated highest by African American/Black customers.
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Ranked Polo Customer Satisfaction the Highest
Polo Customer Satisfaction Score by Gender
Polo's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Polo Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Polo's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Polo.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Polo Customer Satisfaction Score by Usage
Polo's Customer Satisfaction score was rated 100 points by customers who have used Polo's products/services for Over 10 Years.
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Polo Customer Satisfaction vs. Competitors
Compared to its competitors, Polo's Customer Satisfaction score is rated right above Lacoste.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Polo | 100% |
| Lacoste | 86% |
| Burberry | 82% |
| Calvin Klein | 80% |
| Macy's | 52% |
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Polo Customer Service
4.5/5
Polo has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Polo's Customer Service
Address
650 Madison Ave., New York City, NY 10022
Website
http://www.polo.com
Phone Number
(888)475-7674
Quick Insights into Polo Customer Service
Polo's Customer Service score was rated highest by African American/Black customers.
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Ranked Polo Customer Service the Highest
Polo Customer Service Score by Gender
Polo's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Polo Customer Service Score by Ethnicity
Polo's Customer Service score was rated 5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Polo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Polo Customer Service Score by Usage
Polo's Customer Service score was rated 4.5 stars by customers who have used Polo's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Polo Customer Service vs. Competitors
Compared to its competitors, Polo's Customer Service score is rated right above Burberry.
| COMPANY | Customer Service Score | |
|---|---|---|
| Polo | 4.5/5 |
| Burberry | 4.1/5 |
| Lacoste | 4.1/5 |
| Calvin Klein | 4/5 |
| Macy's | 2.9/5 |
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Polo as an Employer
4.3/5
Polo has a 4.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Polo scored a 70 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Polo would recommend the brand to a friend. ENPS measures how likely Polo employees would recommend working at Polo to a friend.
Net Promoter Score
70
NPS Score
| 80% | Promoters |
|---|---|
| 10% | Passive |
| 10% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
