100
NPS
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POSCO
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About POSCO's Brand
Multinational steel-making company Among its major competitors, POSCO is ranked in 1st place for NPS while NUCOR CORPORATION is 2nd, and SK Hynix is 3rd.Their current market cap is $24.63B
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
POSCO Ranking
- #1 / 4 of its competitors
POSCO NPS
POSCO's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether POSCO's customers would recommend using the product based on a scale of -100 to 100.
POSCO Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
POSCO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
How Other Brands Compare
POSCO is ranked first for NPS among its competitors. NUCOR CORPORATION and SK Hynix come in second and third, with Ryerson coming in at #4. Among those competitors, it is the most valued company.
POSCO |  NUCOR CORPORATION |  Ryerson |  SK Hynix | |
| Global Ranking | #- | #810 | #- | #- |
| NPS | 100 | 46 | 0 | 10 |
| Valuation Updated every 24 hours for public companies | $24.63B | $17.52B | $557.66M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
POSCO NPS vs. Competitors
Compared to its competitors, POSCO's NPS is rated right above NUCOR CORPORATION.
| COMPANY | NPS Score | |
|---|---|---|
| POSCO | 100 |
| NUCOR CORPORATION | 46 |
| SK Hynix | 10 |
| Ryerson | 0 |
POSCO Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of POSCO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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POSCO Customer Loyalty vs. Competitors
Compared to its competitors, POSCO's Customer Loyalty score is rated right above NUCOR CORPORATION.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| POSCO | 100% |
| NUCOR CORPORATION | 79% |
| SK Hynix | 78% |
| Ryerson | 69% |
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POSCO Product Quality
4/5
POSCO has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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POSCO Product Information
POSCO’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://posco.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
POSCO Product Quality vs. Competitors
Compared to its competitors, POSCO's Product Quality score is rated right above SK Hynix, and is preceded by NUCOR CORPORATION.
| COMPANY | Product Quality Score | |
|---|---|---|
| NUCOR CORPORATION | 4.3/5 |
| POSCO | 4/5 |
| SK Hynix | 3.8/5 |
| Ryerson | 3.6/5 |
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POSCO Pricing
POSCO ROI & Value For Money
4/5
POSCO has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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POSCO Pricing vs. Competitors
Compared to its competitors, POSCO's ROI score is rated right above NUCOR CORPORATION.
| COMPANY | Pricing Score | |
|---|---|---|
| POSCO | 4/5 |
| NUCOR CORPORATION | 3.8/5 |
| SK Hynix | 3.8/5 |
| Ryerson | 3.3/5 |
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POSCO Customer Satisfaction (CSAT)
POSCO Customer Satisfaction (CSAT) Score
100 / 100
POSCO has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
POSCO Customer Satisfaction vs. Competitors
Compared to its competitors, POSCO's Customer Satisfaction score is rated right above NUCOR CORPORATION.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| POSCO | 100% |
| NUCOR CORPORATION | 82% |
| SK Hynix | 80% |
| Ryerson | 62% |
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POSCO Customer Service
4/5
POSCO has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About POSCO's Customer Service
Address
892 Daechi 4 Dong, Gangnam-Gu, Kanona, NY
Website
http://posco.com
Phone Number
82-2-3457-0114
POSCO Customer Service vs. Competitors
Compared to its competitors, POSCO's Customer Service score is rated right above NUCOR CORPORATION.
| COMPANY | Customer Service Score | |
|---|---|---|
| POSCO | 4/5 |
| NUCOR CORPORATION | 3.9/5 |
| SK Hynix | 3.7/5 |
| Ryerson | 3.6/5 |
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