-100
NPS
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PostcardMania
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About PostcardMania's Brand
We are a full-service postcard direct-mail marketing company.Our services include graphic design, printing, mailing-list acquisition and mailing services. Among its major competitors, PostcardMania is ranked in 3rd place for NPS while Moo is 1st, and Vista is 2nd.
Brand at a Glance
47%
Customer Loyalty
1.9/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
PostcardMania Ranking
- #3 / 3 of its competitors
PostcardMania NPS
PostcardMania's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PostcardMania's customers would recommend using the product based on a scale of -100 to 100.
PostcardMania Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PostcardMania NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
How Other Brands Compare
PostcardMania is ranked third for NPS among its competitors. Moo and Vista come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PostcardMania NPS vs. Competitors
Compared to its competitors, PostcardMania's NPS is rated right below Vista.
| COMPANY | NPS Score | |
|---|---|---|
 | Moo | 45 |
 | Vista | -14 |
| PostcardMania | -100 |
PostcardMania Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of PostcardMania users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PostcardMania Customer Loyalty vs. Competitors
Compared to its competitors, PostcardMania's Customer Loyalty score is rated right below Vista.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Moo | 87% |
| Vista | 82% |
| PostcardMania | 47% |
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VS
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PostcardMania Product Quality
1.9/5
PostcardMania has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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PostcardMania Product Information
PostcardMania’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Marketing, Advertising and Research
PostcardMania Product Quality vs. Competitors
Compared to its competitors, PostcardMania's Product Quality score is rated right below Vista.
| COMPANY | Product Quality Score | |
|---|---|---|
| Moo | 4.1/5 |
| Vista | 3.2/5 |
| PostcardMania | 1.9/5 |
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PostcardMania Pricing
PostcardMania ROI & Value For Money
1.9/5
PostcardMania has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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PostcardMania Pricing vs. Competitors
Compared to its competitors, PostcardMania's ROI score is rated right below Vista.
| COMPANY | Pricing Score | |
|---|---|---|
| Moo | 3.9/5 |
| Vista | 2.9/5 |
| PostcardMania | 1.9/5 |
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PostcardMania Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PostcardMania Customer Satisfaction vs. Competitors
Compared to its competitors, PostcardMania's Customer Satisfaction score is rated right below Vista.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Moo | 86% |
| Vista | 30% |
| PostcardMania | 0% |
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PostcardMania Customer Service
1.9/5
PostcardMania has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About PostcardMania's Customer Service
Address
Sunnydale Blvd, Clearwater, FL 33755
Website
https://www.postcardmania.com/
Phone Number
8006281804
PostcardMania's Social Links
PostcardMania Customer Service vs. Competitors
Compared to its competitors, PostcardMania's Customer Service score is rated right below Vista.
| COMPANY | Customer Service Score | |
|---|---|---|
| Moo | 3.9/5 |
| Vista | 2.7/5 |
| PostcardMania | 1.9/5 |
Unlock PostcardMania Customer Service vs. Competitors Data
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PostcardMania as an Employer
4.7/5
PostcardMania has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PostcardMania scored a -100 for Net Promoter Score and a 95 for Employee Net Promoter Score. NPS gauges how likely a customer of PostcardMania would recommend the brand to a friend. ENPS measures how likely PostcardMania employees would recommend working at PostcardMania to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
95
eNPS Score
| 95% | Promoters |
|---|---|
| 5% | Passive |
| 0% | Detractors |
