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NPS
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Potlatch Corporation
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About Potlatch Corporation's Brand
We are Potlatch Corporation, a verified leader in sustainable forestry. Among its major competitors, Potlatch Corporation is ranked in 3rd place for NPS while Tata is 1st, and Berkshire Hathaway is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Potlatch Corporation Ranking
- #3 / 4 of its competitors
Potlatch Corporation NPS
Potlatch Corporation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Potlatch Corporation's customers would recommend using the product based on a scale of -100 to 100.
Potlatch Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Potlatch Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 0 | Mar 2023 | 0 |
How Other Brands Compare
Potlatch Corporation is ranked third for NPS among its competitors. Tata and Berkshire Hathaway come in first and second, with Toyota Tsusho coming in at #4.
Potlatch Corporation |  Berkshire Hathaway |  Tata |  Toyota Tsusho | |
| Global Ranking | #- | #360 | #- | #- |
| NPS | 0 | 20 | 82 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Potlatch Corporation NPS vs. Competitors
Compared to its competitors, Potlatch Corporation's NPS is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| Berkshire Hathaway | 20 |
| Potlatch Corporation | 0 |
| Toyota Tsusho | N/A |
Potlatch Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Potlatch Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Potlatch Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Potlatch Corporation's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Potlatch Corporation | 100% |
| Tata | 87% |
| Berkshire Hathaway | 78% |
| Toyota Tsusho | N/A |
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Potlatch Corporation Product Quality
4/5
Potlatch Corporation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Potlatch Corporation Product Information
Potlatch Corporation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.potlatchcorp.com/
- Company Size
- 501-1,000 Employees
Potlatch Corporation Product Quality vs. Competitors
Compared to its competitors, Potlatch Corporation's Product Quality score is rated right above Berkshire Hathaway, and is preceded by Tata.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| Potlatch Corporation | 4/5 |
| Berkshire Hathaway | 3.9/5 |
| Toyota Tsusho | N/A |
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Potlatch Corporation Pricing
Potlatch Corporation ROI & Value For Money
3.5/5
Potlatch Corporation has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Potlatch Corporation Pricing vs. Competitors
Compared to its competitors, Potlatch Corporation's ROI score is rated right above Toyota Tsusho, and is preceded by Berkshire Hathaway.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| Berkshire Hathaway | 3.7/5 |
| Potlatch Corporation | 3.5/5 |
| Toyota Tsusho | N/A |
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Potlatch Corporation Customer Satisfaction (CSAT)
Potlatch Corporation Customer Satisfaction (CSAT) Score
100 / 100
Potlatch Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Potlatch Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Potlatch Corporation's Customer Satisfaction score is rated right above Berkshire Hathaway, and is preceded by Tata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| Potlatch Corporation | 100% |
| Berkshire Hathaway | 77% |
| Toyota Tsusho | 0% |
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Potlatch Corporation Customer Service
4/5
Potlatch Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Potlatch Corporation's Customer Service
Address
601 West First Avenue Suite 1600, Spokane, WA
Website
http://www.potlatchcorp.com/
Phone Number
5098351500
Potlatch Corporation Customer Service vs. Competitors
Compared to its competitors, Potlatch Corporation's Customer Service score is rated right above Berkshire Hathaway, and is preceded by Tata.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| Potlatch Corporation | 4/5 |
| Berkshire Hathaway | 3.8/5 |
| Toyota Tsusho | N/A |
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Potlatch Corporation as an Employer
3.8/5
Potlatch Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Potlatch Corporation scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Potlatch Corporation would recommend the brand to a friend. ENPS measures how likely Potlatch Corporation employees would recommend working at Potlatch Corporation to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
