0
NPS
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Pratt & Lambert
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About Pratt & Lambert's Brand
Pratt & Lambert has stood for quality, leadership and innovation in the paint industry. Among its major competitors, Pratt & Lambert is ranked in 3rd place for NPS while Sherwin-Williams is 1st, and Benjamin Moore is 2nd.
Pratt & Lambert Ranking
- #3 / 3 of its competitors
Pratt & Lambert NPS
Pratt & Lambert's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Pratt & Lambert's customers would recommend using the product based on a scale of -100 to 100.
Pratt & Lambert Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Pratt & Lambert NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
How Other Brands Compare
Pratt & Lambert is ranked third for NPS among its competitors. Sherwin-Williams and Benjamin Moore come in first and second.
Pratt & Lambert |  Sherwin-Williams |  Benjamin Moore | |
| Global Ranking | #- | #201 | #- |
| NPS | 0 | 38 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $65.11B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pratt & Lambert NPS vs. Competitors
Compared to its competitors, Pratt & Lambert's NPS is rated right below Benjamin Moore.
| COMPANY | NPS Score | |
|---|---|---|
| Sherwin-Williams | 38 |
| Benjamin Moore | 36 |
| Pratt & Lambert | 0 |
Pratt & Lambert as an Employer
Consumer vs. Employees
Pratt & Lambert scored a 0 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Pratt & Lambert would recommend the brand to a friend. ENPS measures how likely Pratt & Lambert employees would recommend working at Pratt & Lambert to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
