-8
NPS
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Press Ganey Associates
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About Press Ganey Associates' Brand
Healthcare performance improvement Among its major competitors, Press Ganey Associates is ranked in 4th place for NPS while Qualtrics is 1st, and Gallup is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Press Ganey Associates Ranking
- #4 / 4 of its competitors
Press Ganey Associates NPS
Press Ganey Associates's Net Promoter Score (NPS) is a -8 with 39% Promoters, 14% Passives, and 47% Detractors. Net Promoter Score tracks whether Press Ganey Associates's customers would recommend using the product based on a scale of -100 to 100.
Press Ganey Associates Overall NPS
| 39% | Promoters |
|---|---|
| 14% | Passives |
| 47% | Detractors |
Press Ganey Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 4 | Oct 2023 | 4 |
Nov 2023 8 | Nov 2023 | 8 |
Dec 2023 3 | Dec 2023 | 3 |
Jan 2024 3 | Jan 2024 | 3 |
Feb 2024 6 | Feb 2024 | 6 |
Apr 2024 2 | Apr 2024 | 2 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
Feb 2025 -4 | Feb 2025 | -4 |
Mar 2025 -4 | Mar 2025 | -4 |
Apr 2025 -6 | Apr 2025 | -6 |
May 2025 -8 | May 2025 | -8 |
How Other Brands Compare
Press Ganey Associates is ranked #4 for NPS among its competitors. Qualtrics and Gallup come in first and second, with Medallia coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Press Ganey Associates NPS by Gender
Male customers rated Press Ganey Associates's NPS 67 points higher than Female customers.
Male
17
Press Ganey Associates's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-50
Press Ganey Associates's NPS was rated -50 by Female customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Press Ganey Associates NPS by Ethnicity
Press Ganey Associates's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 11 | Caucasian | 11 |
African American/Black -40 | African American/Black | -40 |
Press Ganey Associates NPS by Age
Press Ganey Associates's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
Press Ganey Associates NPS by Usage
Press Ganey Associates's NPS was rated the highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -51 | 2 to 5 Years | -51 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years -50 | Over 10 Years | -50 |
Press Ganey Associates NPS vs. Competitors
Compared to its competitors, Press Ganey Associates's NPS is rated right below NRC Health.
| COMPANY | NPS Score | |
|---|---|---|
 | Qualtrics | 37 |
 | Gallup | 23 |
 | Medallia | 18 |
 | NRC Health | N/A |
| Press Ganey Associates | -8 |
Press Ganey Associates Customer Reviews
Out of the 5 Press Ganey Associates customer reviews 2 were positive and 3 were constructive. Press Ganey Associates customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Press Ganey Associates Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Press Ganey Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Press Ganey Associates Customer Loyalty Score by Gender
Male customers rated Press Ganey Associates's Customer Loyalty score 12% higher than Female customers.
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Male
85%
Yes
Female
73%
Yes
Press Ganey Associates Customer Loyalty Score by Ethnicity
Press Ganey Associates's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
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100
out of 100
Caucasian
46
out of 100
African American/Black
Press Ganey Associates Customer Loyalty Score by Age
Press Ganey Associates's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
61-65 55% | 61-65 | 55% |
Press Ganey Associates Customer Loyalty Score by Usage
Press Ganey Associates's Customer Loyalty score was rated the highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Press Ganey Associates Customer Loyalty Score by Industry
Press Ganey Associates's Customer Loyalty score was rated 72% by Healthcare, Hospitals and Medicine industry customers.
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Press Ganey Associates Customer Loyalty vs. Competitors
Compared to its competitors, Press Ganey Associates's Customer Loyalty score is rated right above NRC Health, and is preceded by Gallup.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Qualtrics | 83% |
| Medallia | 78% |
| Gallup | 77% |
| Press Ganey Associates | 76% |
| NRC Health | N/A |
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Press Ganey Associates Product Quality
3.1/5
Press Ganey Associates has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Press Ganey Associates Product Information
Press Ganey Associates’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Press Ganey Associates's product the highest.
- Website
- http://www.pressganey.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Press Ganey Associates Product Quality
Press Ganey Associates's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Press Ganey Associates's products/services for 2 to 5 Years.
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Ranked Press Ganey Associates Product Quality the Highest
Ranked Press Ganey Associates Product Quality the Lowest
Press Ganey Associates Product Quality Score by Gender
Male customers rated Press Ganey Associates's Product Quality score 1.6 stars higher than Female customers.
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Male
4.1/5
Female
2.5/5
Press Ganey Associates Product Quality Score by Ethnicity
Press Ganey Associates's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 3 | African American/Black | 3 |
Press Ganey Associates Product Quality Score by Age
Press Ganey Associates's Product Quality score was rated 2.7 stars by customers ages 46-50 and customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
61-65 2.7 | 61-65 | 2.7 |
Press Ganey Associates Product Quality Score by Usage
Press Ganey Associates's Product Quality score was rated the highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Press Ganey Associates Product Quality Score by Industry
Press Ganey Associates's Product Quality score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Press Ganey Associates Product Quality vs. Competitors
Compared to its competitors, Press Ganey Associates's Product Quality score is rated right above NRC Health, and is preceded by Gallup.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qualtrics | 4.1/5 |
| Medallia | 4/5 |
| Gallup | 3.7/5 |
| Press Ganey Associates | 3.1/5 |
| NRC Health | N/A |
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Press Ganey Associates Pricing
Press Ganey Associates ROI & Value For Money
3.2/5
Press Ganey Associates has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Press Ganey Associates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Press Ganey Associates ROI
Press Ganey Associates's ROI score was rated highest by Male customers, and rated lowest by customers ages 61-65.
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Ranked Press Ganey Associates ROI the Highest
Ranked Press Ganey Associates ROI the Lowest
Press Ganey Associates ROI Score by Gender
Male customers rated Press Ganey Associates's ROI score 1.2 stars higher than Female customers.
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Male
3.6/5
Female
2.4/5
Press Ganey Associates ROI Score by Ethnicity
Press Ganey Associates's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Press Ganey Associates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.6 | African American/Black | 2.6 |
Press Ganey Associates ROI Score by Age
Press Ganey Associates's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.4 | 46-50 | 2.4 |
61-65 2 | 61-65 | 2 |
Press Ganey Associates ROI Score by Usage
Press Ganey Associates's ROI score was rated the highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Press Ganey Associates ROI Score by Industry
Press Ganey Associates's ROI score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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Press Ganey Associates Pricing vs. Competitors
Compared to its competitors, Press Ganey Associates's ROI score is rated right above NRC Health, and is preceded by Medallia.
| COMPANY | Pricing Score | |
|---|---|---|
| Qualtrics | 3.9/5 |
| Gallup | 3.8/5 |
| Medallia | 3.4/5 |
| Press Ganey Associates | 3.2/5 |
| NRC Health | N/A |
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Press Ganey Associates Customer Satisfaction (CSAT)
Press Ganey Associates Customer Satisfaction (CSAT) Score
57 / 100
Press Ganey Associates has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
11%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Press Ganey Associates Customer Satisfaction
Press Ganey Associates's Customer Satisfaction score was rated highest by customers who have used Press Ganey Associates's products/services for 1 to 2 Years, and rated lowest by customers who have used Press Ganey Associates's products/services for Over 10 Years.
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Ranked Press Ganey Associates Customer Satisfaction the Highest
Ranked Press Ganey Associates Customer Satisfaction the Lowest
Press Ganey Associates Customer Satisfaction Score by Gender
Male customers rated Press Ganey Associates's Customer Satisfaction score 27 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
40 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 20% | |
Very Dissatisfied | 30% |
Press Ganey Associates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Press Ganey Associates' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
13%
Very Dissatisfied
13%
CSAT according to African American/Black
Press Ganey Associates' Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
Press Ganey Associates Customer Satisfaction Score by Age
Press Ganey Associates's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 61-65 | 25% |
Press Ganey Associates Customer Satisfaction Score by Usage
Press Ganey Associates's Customer Satisfaction score was rated the highest by customers who have used Press Ganey Associates's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Press Ganey Associates Customer Satisfaction Score by Industry
Press Ganey Associates's Customer Satisfaction score was rated 43 points by Healthcare, Hospitals and Medicine industry customers.
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}Press Ganey Associates Customer Satisfaction vs. Competitors
Compared to its competitors, Press Ganey Associates's Customer Satisfaction score is rated right above NRC Health, and is preceded by Gallup.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Medallia | 84% |
| Qualtrics | 68% |
| Gallup | 65% |
| Press Ganey Associates | 57% |
| NRC Health | 0% |
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Press Ganey Associates Customer Service
3/5
Press Ganey Associates has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Press Ganey Associates's Customer Service
Address
1173 Ignition Drive, South Bend, IN 46601
Website
http://www.pressganey.com
Phone Number
(574) 251-6091
Press Ganey Associates's Social Links
Quick Insights into Press Ganey Associates Customer Service
Press Ganey Associates's Customer Service score was rated highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and rated lowest by customers who have used Press Ganey Associates's products/services for 1 to 2 Years.
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Ranked Press Ganey Associates Customer Service the Highest
Ranked Press Ganey Associates Customer Service the Lowest
Press Ganey Associates Customer Service Score by Gender
Male customers rated Press Ganey Associates's Customer Service score 1 stars higher than Female customers.
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Male
3.5/5
Female
2.5/5
Press Ganey Associates Customer Service Score by Ethnicity
Press Ganey Associates's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 2.7 | African American/Black | 2.7 |
Press Ganey Associates Customer Service Score by Age
Press Ganey Associates's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.2 | 46-50 | 2.2 |
61-65 2.4 | 61-65 | 2.4 |
Press Ganey Associates Customer Service Score by Usage
Press Ganey Associates's Customer Service score was rated the highest by customers who have used Press Ganey Associates's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Press Ganey Associates Customer Service Score by Industry
Press Ganey Associates's Customer Service score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Press Ganey Associates Customer Service vs. Competitors
Compared to its competitors, Press Ganey Associates's Customer Service score is rated right above NRC Health, and is preceded by Medallia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qualtrics | 4/5 |
| Gallup | 3.8/5 |
| Medallia | 3.5/5 |
| Press Ganey Associates | 3/5 |
| NRC Health | N/A |
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Press Ganey Associates as an Employer
2.3/5
Press Ganey Associates has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Press Ganey Associates scored a -8 for Net Promoter Score and a -61 for Employee Net Promoter Score. NPS gauges how likely a customer of Press Ganey Associates would recommend the brand to a friend. ENPS measures how likely Press Ganey Associates employees would recommend working at Press Ganey Associates to a friend.
Net Promoter Score
-8
NPS Score
| 39% | Promoters |
|---|---|
| 14% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-61
eNPS Score
| 14% | Promoters |
|---|---|
| 11% | Passive |
| 75% | Detractors |
