21
NPS
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Prometheus Group
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About Prometheus Group's Brand
Prometheus Group is an enterprise application software company improving the usability and user adoption of SAP plant maintenance. Among its major competitors, Prometheus Group is ranked in 4th place for NPS while Rizing, LLC is 1st, and Grow is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
2.6/5
Customer Service
Prometheus Group Ranking
- #4 / 4 of its competitors
Prometheus Group NPS
Prometheus Group's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether Prometheus Group's customers would recommend using the product based on a scale of -100 to 100.
Prometheus Group Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
Prometheus Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 46 | Nov 2022 | 46 |
Mar 2023 49 | Mar 2023 | 49 |
Aug 2023 42 | Aug 2023 | 42 |
Dec 2023 40 | Dec 2023 | 40 |
May 2024 34 | May 2024 | 34 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 34 | Aug 2024 | 34 |
Sep 2024 29 | Sep 2024 | 29 |
Oct 2024 24 | Oct 2024 | 24 |
Jan 2025 24 | Jan 2025 | 24 |
Feb 2025 19 | Feb 2025 | 19 |
Oct 2025 22 | Oct 2025 | 22 |
How Other Brands Compare
Prometheus Group is ranked #4 for NPS among its competitors. Rizing, LLC and Grow come in first and second, with SAP coming in at third.
Prometheus Group |  SAP |  Grow |  Rizing, LLC | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 21 | 34 | 100 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Prometheus Group NPS by Usage
Prometheus Group's NPS was rated 80 points by customers who have used Prometheus Group's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 80 | 5 to 10 Years | 80 |
Prometheus Group NPS vs. Competitors
Compared to its competitors, Prometheus Group's NPS is rated right above Pinpoint, and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
| Rizing, LLC | 100 |
| Grow | 100 |
| SAP | 34 |
| Prometheus Group | 21 |
 | Pinpoint | N/A |
Prometheus Group Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Prometheus Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Prometheus Group Customer Loyalty vs. Competitors
Compared to its competitors, Prometheus Group's Customer Loyalty score is rated right above Rizing, LLC, and is preceded by SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grow | 100% |
| SAP | 80% |
| Prometheus Group | 66% |
| Rizing, LLC | 10% |
| Pinpoint | N/A |
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Prometheus Group Product Quality
3.3/5
Prometheus Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Prometheus Group Product Information
Prometheus Group serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, Latin America, Germany, and Brazil. Prometheus Group supports Web devices and offers products for medium and large sized businesses.
Prometheus Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://prometheusgroup.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
EAM Software
Preventive Maintenance Software
Prometheus Group Product Quality vs. Competitors
Compared to its competitors, Prometheus Group's Product Quality score is rated right above Pinpoint, and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rizing, LLC | 5/5 |
| Grow | 5/5 |
| SAP | 4.1/5 |
| Prometheus Group | 3.3/5 |
| Pinpoint | N/A |
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Prometheus Group Pricing
Prometheus Group ROI & Value For Money
3.1/5
Prometheus Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Prometheus Group Pricing Plans
Prometheus Group has a pricing structure that accommodates medium and large businesses.
Who Uses Prometheus Group?
Medium Businesses
Large Enterprises
Prometheus Group Pricing vs. Competitors
Compared to its competitors, Prometheus Group's ROI score is rated right above Pinpoint, and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| Rizing, LLC | 5/5 |
| Grow | 5/5 |
| SAP | 3.9/5 |
| Prometheus Group | 3.1/5 |
| Pinpoint | N/A |
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Prometheus Group Customer Satisfaction (CSAT)
Prometheus Group Customer Satisfaction (CSAT) Score
38 / 100
Prometheus Group has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Prometheus Group Customer Satisfaction vs. Competitors
Compared to its competitors, Prometheus Group's Customer Satisfaction score is rated right above Rizing, LLC, and is preceded by SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grow | 100% |
| SAP | 82% |
| Prometheus Group | 36% |
| Rizing, LLC | 0% |
| Pinpoint | 0% |
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Prometheus Group Customer Service
2.6/5
Prometheus Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Prometheus Group's overall Customer Service score rated by its users and customers.
About Prometheus Group's Customer Service
Address
1101 Haynes Street, Suite 218, Raleigh, NC 27604
Website
http://prometheusgroup.com
Phone Number
+1 (919) 835-0810
Prometheus Group's Social Links
Prometheus Group Customer Service vs. Competitors
Compared to its competitors, Prometheus Group's Customer Service score is rated right above Pinpoint, and is preceded by SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rizing, LLC | 5/5 |
| Grow | 5/5 |
| SAP | 4/5 |
| Prometheus Group | 2.6/5 |
| Pinpoint | N/A |
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Prometheus Group as an Employer
2.9/5
Prometheus Group has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Prometheus Group scored a 21 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Prometheus Group would recommend the brand to a friend. ENPS measures how likely Prometheus Group employees would recommend working at Prometheus Group to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 30% | Promoters |
|---|---|
| 0% | Passive |
| 70% | Detractors |
