75
NPS
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PROVIDENCE HEALTH & SERVICES - WASHINGTON
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About PROVIDENCE HEALTH & SERVICES - WASHINGTON's Brand
Among its major competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON is ranked in 1st place for NPS while Kaiser Permanente is 2nd, and Cambia Health Solutions is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
PROVIDENCE HEALTH & SERVICES - WASHINGTON Ranking
- #1 / 4 of its competitors
PROVIDENCE HEALTH & SERVICES - WASHINGTON NPS
PROVIDENCE HEALTH & SERVICES - WASHINGTON's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether PROVIDENCE HEALTH & SERVICES - WASHINGTON's customers would recommend using the product based on a scale of -100 to 100.
PROVIDENCE HEALTH & SERVICES - WASHINGTON Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
PROVIDENCE HEALTH & SERVICES - WASHINGTON NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Apr 2022 66 | Apr 2022 | 66 |
Apr 2024 75 | Apr 2024 | 75 |
How Other Brands Compare
PROVIDENCE HEALTH & SERVICES - WASHINGTON is ranked first for NPS among its competitors. Kaiser Permanente and Cambia Health Solutions come in second and third, with DIGNITY HEALTH coming in at #4.
PROVIDENCE HEALTH & SERVICES - WASHINGTON |  Kaiser Permanente | Cambia Health Solutions |  DIGNITY HEALTH | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | 75 | 1 | -14 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PROVIDENCE HEALTH & SERVICES - WASHINGTON NPS vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's NPS is rated right above Kaiser Permanente.
| COMPANY | NPS Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 75 |
| Kaiser Permanente | 1 |
| Cambia Health Solutions | -14 |
| DIGNITY HEALTH | -25 |
PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of PROVIDENCE HEALTH & SERVICES - WASHINGTON users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Loyalty vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's Customer Loyalty score is rated right above Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 100% |
| Kaiser Permanente | 81% |
| Cambia Health Solutions | 67% |
| DIGNITY HEALTH | 57% |
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Product Quality
4.5/5
PROVIDENCE HEALTH & SERVICES - WASHINGTON has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Product Information
PROVIDENCE HEALTH & SERVICES - WASHINGTON’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
PROVIDENCE HEALTH & SERVICES - WASHINGTON Product Quality vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's Product Quality score is rated right above Cambia Health Solutions.
| COMPANY | Product Quality Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 4.5/5 |
| Cambia Health Solutions | 3.3/5 |
| Kaiser Permanente | 3.3/5 |
| DIGNITY HEALTH | 2.9/5 |
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Pricing
PROVIDENCE HEALTH & SERVICES - WASHINGTON ROI & Value For Money
4/5
PROVIDENCE HEALTH & SERVICES - WASHINGTON has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Pricing vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's ROI score is rated right above Cambia Health Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 4/5 |
| Cambia Health Solutions | 3.4/5 |
| Kaiser Permanente | 3.2/5 |
| DIGNITY HEALTH | 2.6/5 |
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Satisfaction (CSAT)
PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Satisfaction (CSAT) Score
100 / 100
PROVIDENCE HEALTH & SERVICES - WASHINGTON has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Satisfaction vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's Customer Satisfaction score is rated right above Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 100% |
| Kaiser Permanente | 55% |
| DIGNITY HEALTH | 52% |
| Cambia Health Solutions | 45% |
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PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Service
4/5
PROVIDENCE HEALTH & SERVICES - WASHINGTON has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About PROVIDENCE HEALTH & SERVICES - WASHINGTON's Customer Service
Address
Madison, WI 98057
PROVIDENCE HEALTH & SERVICES - WASHINGTON Customer Service vs. Competitors
Compared to its competitors, PROVIDENCE HEALTH & SERVICES - WASHINGTON's Customer Service score is rated right above Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| PROVIDENCE HEALTH & SERVICES - WASHINGTON | 4/5 |
| Kaiser Permanente | 3.3/5 |
| Cambia Health Solutions | 3.3/5 |
| DIGNITY HEALTH | 2.6/5 |
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PROVIDENCE HEALTH & SERVICES - WASHINGTON as an Employer
Consumer vs. Employees
PROVIDENCE HEALTH & SERVICES - WASHINGTON scored a 75 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of PROVIDENCE HEALTH & SERVICES - WASHINGTON would recommend the brand to a friend. ENPS measures how likely PROVIDENCE HEALTH & SERVICES - WASHINGTON employees would recommend working at PROVIDENCE HEALTH & SERVICES - WASHINGTON to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 30% | Promoters |
|---|---|
| 22% | Passive |
| 48% | Detractors |
