17
NPS
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Pushpay
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About Pushpay's Brand
Pushpay is a leading technology company that delivers digital solutions to help churches achieve their missions. Our ChurchStaq, ParishStaq and Resi Media suites simplify engagement, giving, administration, and video streaming—enabling our more than 14,500 customers to increase generosity, drive participation, and build stronger relationships with their communities. Among its major competitors, Pushpay is ranked in 3rd place for NPS while Tithe.ly is 1st, and Subsplash ® is 2nd.Their current market cap is $392.04M
Brand at a Glance
57%
Customer Loyalty
3.6/5
Product Quality
3.1/5
Pricing
2.7/5
Customer Service
Pushpay CMO
Pushpay Ranking
- #3 / 4 of its competitors
Pushpay NPS
Pushpay's Net Promoter Score (NPS) is a 17 with 51% Promoters, 15% Passives, and 34% Detractors. Net Promoter Score tracks whether Pushpay's customers would recommend using the product based on a scale of -100 to 100.
Pushpay Overall NPS
| 51% | Promoters |
|---|---|
| 15% | Passives |
| 34% | Detractors |
Pushpay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 30 | Mar 2022 | 30 |
Jul 2022 26 | Jul 2022 | 26 |
May 2023 24 | May 2023 | 24 |
Aug 2023 25 | Aug 2023 | 25 |
Oct 2023 23 | Oct 2023 | 23 |
Nov 2023 23 | Nov 2023 | 23 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 18 | Feb 2024 | 18 |
Apr 2024 16 | Apr 2024 | 16 |
May 2024 18 | May 2024 | 18 |
Oct 2024 15 | Oct 2024 | 15 |
Jul 2025 17 | Jul 2025 | 17 |
How Other Brands Compare
Pushpay is ranked third for NPS among its competitors. Tithe.ly and Subsplash ® come in first and second, with PayPal coming in at #4. Among those competitors, it is the lowest valued company behind PayPal.
Pushpay |  PayPal |  Tithe.ly |  Subsplash ® | |
| Global Ranking | #- | #109 | #- | #- |
| NPS | 17 | 9 | 83 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $392.04M | $336.03B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pushpay NPS by Usage
Pushpay's NPS was rated the highest by customers who have used Pushpay's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Pushpay NPS vs. Competitors
Compared to its competitors, Pushpay's NPS is rated right above PayPal, and is preceded by Subsplash ®.
| COMPANY | NPS Score | |
|---|---|---|
| Tithe.ly | 83 |
| Subsplash ® | 29 |
| Pushpay | 17 |
| PayPal | 9 |
 | PCO | N/A |
Pushpay Customer Reviews
Out of the 2 Pushpay customer reviews 0 were positive and 2 were constructive. Pushpay customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Pushpay Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Pushpay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pushpay Customer Loyalty Score by Industry
Pushpay's Customer Loyalty score was rated 100% by Religious Institutions industry customers.
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Pushpay Customer Loyalty vs. Competitors
Compared to its competitors, Pushpay's Customer Loyalty score is rated right above PCO, and is preceded by Subsplash ®.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tithe.ly | 100% |
| PayPal | 79% |
| Subsplash ® | 77% |
| Pushpay | 57% |
| PCO | N/A |
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Pushpay Product Quality
3.6/5
Pushpay has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Pushpay Product Information
Pushpay serves markets in the United States, Australia, and Canada. Pushpay supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Pushpay’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Religious Institutions industry rated Pushpay's product the highest. Reviewers from the Aerospace and Aviation industry rated Pushpay the lowest at 3.
- Website
- https://pushpay.com
- Company Size
- 201-500 Employees
Industry
Tech
Languages Supported
English
Product Type
Nonprofit Accounting Software
Fundraising Software
Donation Management Software
Quick Insights into Pushpay Product Quality
Pushpay's Product Quality score was rated highest by customers who have used Pushpay's products/services for 1 to 2 Years, and rated lowest by customers from the Consulting industry.
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Ranked Pushpay Product Quality the Highest
Ranked Pushpay Product Quality the Lowest
Pushpay Product Quality Score by Usage
Pushpay's Product Quality score was rated the highest by customers who have used Pushpay's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Pushpay Product Quality Score by Industry
Pushpay's Product Quality score was rated the highest by Religious Institutions industry customers, and the lowest by Consulting industry customers.
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Pushpay Product Quality vs. Competitors
Compared to its competitors, Pushpay's Product Quality score is rated right above PayPal, and is preceded by Subsplash ®.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tithe.ly | 4.5/5 |
| Subsplash ® | 4.3/5 |
| Pushpay | 3.6/5 |
| PayPal | 3.5/5 |
| PCO | N/A |
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Pushpay Pricing
Pushpay ROI & Value For Money
3.1/5
Pushpay has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Pushpay Pricing Plans
Pushpay has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Religious Institutions industry.
Who Uses Pushpay?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Pushpay ROI
Pushpay's ROI score was rated highest by customers from the Religious Institutions industry.
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Ranked Pushpay ROI the Highest
Pushpay ROI Score by Industry
Pushpay's ROI score was rated 2.6 stars by Religious Institutions industry customers.
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Pushpay Pricing vs. Competitors
Compared to its competitors, Pushpay's ROI score is rated right above PCO, and is preceded by PayPal.
| COMPANY | Pricing Score | |
|---|---|---|
| Tithe.ly | 4.6/5 |
| Subsplash ® | 4.2/5 |
| PayPal | 3.4/5 |
| Pushpay | 3.1/5 |
| PCO | N/A |
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Pushpay Customer Satisfaction (CSAT)
Pushpay Customer Satisfaction (CSAT) Score
40 / 100
Pushpay has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
20%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Pushpay Customer Satisfaction
Pushpay's Customer Satisfaction score was rated highest by customers from the Religious Institutions industry.
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Ranked Pushpay Customer Satisfaction the Highest
Pushpay Customer Satisfaction Score by Industry
Pushpay's Customer Satisfaction score was rated 33 points by Religious Institutions industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Pushpay Customer Satisfaction vs. Competitors
Compared to its competitors, Pushpay's Customer Satisfaction score is rated right above PCO, and is preceded by PayPal.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tithe.ly | 100% |
| Subsplash ® | 64% |
| PayPal | 64% |
| Pushpay | 40% |
| PCO | 0% |
Unlock Pushpay Customer Satisfaction vs. Competitors Data
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Pushpay Customer Service
2.7/5
Pushpay has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Pushpay's Customer Service
Address
18300 Redmond Way #300, Redmond, WA 98052
Website
https://pushpay.com
Phone Number
+1-425-939-8514
Pushpay's Social Links
Quick Insights into Pushpay Customer Service
Pushpay's Customer Service score was rated highest by customers from the Religious Institutions industry.
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Ranked Pushpay Customer Service the Highest
Pushpay Customer Service Score by Industry
Pushpay's Customer Service score was rated 1.8 stars by Religious Institutions industry customers.
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Pushpay Customer Service vs. Competitors
Compared to its competitors, Pushpay's Customer Service score is rated right above PCO, and is preceded by PayPal.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tithe.ly | 4.7/5 |
| Subsplash ® | 4/5 |
| PayPal | 3.3/5 |
| Pushpay | 2.7/5 |
| PCO | N/A |
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Pushpay as an Employer
4.2/5
Pushpay has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Pushpay scored a 17 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Pushpay would recommend the brand to a friend. ENPS measures how likely Pushpay employees would recommend working at Pushpay to a friend.
Net Promoter Score
17
NPS Score
| 51% | Promoters |
|---|---|
| 15% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 35% | Promoters |
|---|---|
| 23% | Passive |
| 42% | Detractors |
