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NPS
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QASymphony
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About QASymphony's Brand
Our mission is to transform the way global enterprises create quality software. Among its major competitors, QASymphony is ranked in 4th place for NPS while Shiftboard Online Scheduling is 1st, and QMetry is 2nd.
Brand at a Glance
100%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
QASymphony Ranking
- #4 / 4 of its competitors
QASymphony NPS
QASymphony's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether QASymphony's customers would recommend using the product based on a scale of -100 to 100.
QASymphony Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
QASymphony NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Nov 2024 0 | Nov 2024 | 0 |
How Other Brands Compare
QASymphony is ranked #4 for NPS among its competitors. Shiftboard Online Scheduling and QMetry come in first and second, with IBM coming in at third.
QASymphony |  IBM |  Shiftboard Online Scheduling |  QMetry | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | 0 | 26 | 54 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $50.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QASymphony NPS vs. Competitors
Compared to its competitors, QASymphony's NPS is rated right above Zephyr, and is preceded by IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Shiftboard Online Scheduling | 54 |
| QMetry | 50 |
| IBM | 26 |
| QASymphony | 0 |
 | Zephyr | -25 |
 | SmartBear | -25 |
QASymphony Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of QASymphony users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QASymphony Customer Loyalty vs. Competitors
Compared to its competitors, QASymphony's Customer Loyalty score is rated right above IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QASymphony | 100% |
| IBM | 79% |
| Zephyr | 55% |
| SmartBear | 45% |
| Shiftboard Online Scheduling | N/A |
| QMetry | N/A |
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QASymphony Product Quality
3.5/5
QASymphony has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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QASymphony Product Information
QASymphony’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.qasymphony.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
QASymphony Product Quality vs. Competitors
Compared to its competitors, QASymphony's Product Quality score is rated right above SmartBear, and is preceded by Zephyr.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| QMetry | 4/5 |
| IBM | 3.8/5 |
| Zephyr | 3.6/5 |
| QASymphony | 3.5/5 |
| SmartBear | 2.5/5 |
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QASymphony Pricing
QASymphony ROI & Value For Money
3.7/5
QASymphony has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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QASymphony Pricing vs. Competitors
Compared to its competitors, QASymphony's ROI score is rated right above Zephyr, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Shiftboard Online Scheduling | 4.3/5 |
| IBM | 3.8/5 |
| QASymphony | 3.7/5 |
| Zephyr | 3.7/5 |
| SmartBear | 2.5/5 |
| QMetry | N/A |
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QASymphony Customer Satisfaction (CSAT)
QASymphony Customer Satisfaction (CSAT) Score
50 / 100
QASymphony has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QASymphony Customer Satisfaction vs. Competitors
Compared to its competitors, QASymphony's Customer Satisfaction score is rated right above SmartBear, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| QASymphony | 50% |
| SmartBear | 50% |
| Shiftboard Online Scheduling | 0% |
| QMetry | 0% |
| Zephyr | 0% |
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QASymphony Customer Service
3.5/5
QASymphony has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About QASymphony's Customer Service
Address
550 Pharr Rd NE, Suite 400, Atlanta, GA
Website
http://www.qasymphony.com
Phone Number
1(844)798-4386
QASymphony Customer Service vs. Competitors
Compared to its competitors, QASymphony's Customer Service score is rated right above SmartBear, and is preceded by Zephyr.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| QMetry | 3.7/5 |
| Zephyr | 3.7/5 |
| QASymphony | 3.5/5 |
| SmartBear | 2.4/5 |
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QASymphony as an Employer
4.1/5
QASymphony has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QASymphony scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of QASymphony would recommend the brand to a friend. ENPS measures how likely QASymphony employees would recommend working at QASymphony to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
