-25
NPS
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Zephyr
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About Zephyr's Brand
Zephyr Are A Scottish Company Based In Glasgow Among its major competitors, Zephyr is ranked in 4th place for NPS while QMetry is 1st, and Hewlett Packard Enterprise is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Zephyr Ranking
- #4 / 4 of its competitors
Zephyr NPS
Zephyr's Net Promoter Score (NPS) is a -25 with 31% Promoters, 13% Passives, and 56% Detractors. Net Promoter Score tracks whether Zephyr's customers would recommend using the product based on a scale of -100 to 100.
Zephyr Overall NPS
| 31% | Promoters |
|---|---|
| 13% | Passives |
| 56% | Detractors |
Zephyr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -29 | Aug 2020 | -29 |
Mar 2021 -20 | Mar 2021 | -20 |
Jul 2022 -25 | Jul 2022 | -25 |
How Other Brands Compare
Zephyr is ranked #4 for NPS among its competitors. QMetry and Hewlett Packard Enterprise come in first and second, with QASymphony coming in at third.
Zephyr |  Hewlett Packard Enterprise |  QMetry |  QASymphony | |
| Global Ranking | #- | #320 | #- | #- |
| NPS | -25 | 2 | 50 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $20.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Zephyr NPS vs. Competitors
Compared to its competitors, Zephyr's NPS is rated right below Parasoft.
| COMPANY | NPS Score | |
|---|---|---|
| QMetry | 50 |
| Hewlett Packard Enterprise | 2 |
| QASymphony | 0 |
 | Object Management Group | N/A |
 | PEI Services | N/A |
 | Parasoft | N/A |
| Zephyr | -25 |
Zephyr Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Zephyr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Zephyr Customer Loyalty vs. Competitors
Compared to its competitors, Zephyr's Customer Loyalty score is rated right above QMetry, and is preceded by Hewlett Packard Enterprise.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QASymphony | 100% |
| Hewlett Packard Enterprise | 76% |
| Zephyr | 55% |
| QMetry | N/A |
| Object Management Group | N/A |
| PEI Services | N/A |
| Parasoft | N/A |
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Zephyr Product Quality
3.6/5
Zephyr has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Zephyr Product Information
Zephyr serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Zephyr offers products for small, medium, and large sized businesses.
Zephyr’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.getzephyr.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Testing Software
Zephyr Product Quality vs. Competitors
Compared to its competitors, Zephyr's Product Quality score is rated right above QASymphony, and is preceded by QMetry.
| COMPANY | Product Quality Score | |
|---|---|---|
| QMetry | 4/5 |
| Zephyr | 3.6/5 |
| QASymphony | 3.5/5 |
| Hewlett Packard Enterprise | 3.2/5 |
| Object Management Group | N/A |
| PEI Services | N/A |
| Parasoft | N/A |
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Zephyr Pricing
Zephyr ROI & Value For Money
3.7/5
Zephyr has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Zephyr Pricing Plans
Zephyr has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Zephyr?
Small Businesses
Medium Businesses
Large Enterprises
Zephyr Pricing vs. Competitors
Compared to its competitors, Zephyr's ROI score is rated right above Hewlett Packard Enterprise, and is preceded by QASymphony.
| COMPANY | Pricing Score | |
|---|---|---|
| QASymphony | 3.7/5 |
| Zephyr | 3.7/5 |
| Hewlett Packard Enterprise | 3.4/5 |
| QMetry | N/A |
| Object Management Group | N/A |
| PEI Services | N/A |
| Parasoft | N/A |
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Zephyr Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Zephyr Customer Satisfaction vs. Competitors
Compared to its competitors, Zephyr's Customer Satisfaction score is rated right above Object Management Group, and is preceded by QMetry.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hewlett Packard Enterprise | 61% |
| QASymphony | 50% |
| QMetry | 0% |
| Zephyr | 0% |
| Object Management Group | 0% |
| PEI Services | 0% |
| Parasoft | 0% |
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Zephyr Customer Service
3.7/5
Zephyr has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Zephyr's Customer Service
Address
18 Westminster Terrace, San Jose, CA
Website
http://www.getzephyr.com
Phone Number
(510) 400-8656
Zephyr Customer Service vs. Competitors
Compared to its competitors, Zephyr's Customer Service score is rated right above QASymphony, and is preceded by QMetry.
| COMPANY | Customer Service Score | |
|---|---|---|
| QMetry | 3.7/5 |
| Zephyr | 3.7/5 |
| QASymphony | 3.5/5 |
| Hewlett Packard Enterprise | 3.3/5 |
| Object Management Group | N/A |
| PEI Services | N/A |
| Parasoft | N/A |
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Zephyr as an Employer
2.9/5
Zephyr has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Zephyr scored a -25 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Zephyr would recommend the brand to a friend. ENPS measures how likely Zephyr employees would recommend working at Zephyr to a friend.
Net Promoter Score
-25
NPS Score
| 31% | Promoters |
|---|---|
| 13% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
