70
NPS
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QuestionPro
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About QuestionPro's Brand
QuestionPro is a global provider of online survey and research services that help companies make better decisions through data. From free consumer accounts to robust enterprise-level research, we offer tools for the creation, distribution, and analysis of surveys. We also offer platforms for polling, mobile research and data visualization. Among its major competitors, QuestionPro is ranked in 2nd place for NPS while Myfeelback is 1st, and SurveyMonkey is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
QuestionPro Ranking
- #2 / 4 of its competitors
QuestionPro NPS
QuestionPro's Net Promoter Score (NPS) is a 70 with 79% Promoters, 12% Passives, and 9% Detractors. Net Promoter Score tracks whether QuestionPro's customers would recommend using the product based on a scale of -100 to 100.
QuestionPro Overall NPS
| 79% | Promoters |
|---|---|
| 12% | Passives |
| 9% | Detractors |
QuestionPro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
Feb 2022 70 | Feb 2022 | 70 |
How Other Brands Compare
QuestionPro is ranked second for NPS among its competitors. Myfeelback and SurveyMonkey come in first and third, with Qualtrics coming in at #4.
QuestionPro |  Qualtrics |  SurveyMonkey |  Myfeelback | |
| Global Ranking | #- | #274 | #409 | #- |
| NPS | 70 | 37 | 54 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $2.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
QuestionPro NPS by Usage
QuestionPro's NPS was rated the highest by customers who have used QuestionPro's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 65 | 2 to 5 Years | 65 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
QuestionPro NPS vs. Competitors
Compared to its competitors, QuestionPro's NPS is rated right above SurveyMonkey, and is preceded by Myfeelback.
| COMPANY | NPS Score | |
|---|---|---|
| Myfeelback | 100 |
| QuestionPro | 70 |
| SurveyMonkey | 54 |
| Qualtrics | 37 |
 | SurveyGizmo | 34 |
QuestionPro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of QuestionPro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
QuestionPro Customer Loyalty vs. Competitors
Compared to its competitors, QuestionPro's Customer Loyalty score is rated right above Qualtrics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| QuestionPro | 100% |
| Qualtrics | 83% |
| SurveyMonkey | 81% |
| Myfeelback | N/A |
| SurveyGizmo | N/A |
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QuestionPro Product Quality
4.4/5
QuestionPro has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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QuestionPro Product Information
QuestionPro serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, and Latin America. QuestionPro supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
QuestionPro’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated QuestionPro's product the highest. Reviewers from the Marketing, Advertising and Research industry rated QuestionPro the lowest at 4.4.
- Website
- https://www.questionpro.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
Portuguese
Chinese (Simplified)
Japanese
Hebrew
Danish
Product Type
Online Survey Software
Survey Software
Online Community Software
Market Research Software
Quick Insights into QuestionPro Product Quality
QuestionPro's Product Quality score was rated highest by customers who have used QuestionPro's products/services for 5 to 10 Years, and rated lowest by customers from the Marketing, Advertising and Research industry.
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Ranked QuestionPro Product Quality the Highest
Ranked QuestionPro Product Quality the Lowest
QuestionPro Product Quality Score by Usage
QuestionPro's Product Quality score was rated the highest by customers who have used QuestionPro's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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QuestionPro Product Quality Score by Industry
QuestionPro's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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QuestionPro Product Quality vs. Competitors
Compared to its competitors, QuestionPro's Product Quality score is rated right above SurveyMonkey, and is preceded by Myfeelback.
| COMPANY | Product Quality Score | |
|---|---|---|
| Myfeelback | 5/5 |
| QuestionPro | 4.4/5 |
| SurveyMonkey | 4.2/5 |
| Qualtrics | 4.1/5 |
| SurveyGizmo | 4.1/5 |
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QuestionPro Pricing
QuestionPro ROI & Value For Money
4.3/5
QuestionPro has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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QuestionPro Pricing Plans
QuestionPro has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/month, QuestionPro uses a subscription model and offers the following: Corporate plan: $75/month and Contact QuestionPro for pricing or quote for academics and non-profit organizations.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from QuestionPro.
Who Uses QuestionPro?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into QuestionPro ROI
QuestionPro's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked QuestionPro ROI the Highest
Ranked QuestionPro ROI the Lowest
QuestionPro ROI Score by Industry
QuestionPro's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Banking and Financial Services industry customers.
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QuestionPro Pricing vs. Competitors
Compared to its competitors, QuestionPro's ROI score is rated right above SurveyMonkey, and is preceded by Myfeelback.
| COMPANY | Pricing Score | |
|---|---|---|
| Myfeelback | 4.5/5 |
| QuestionPro | 4.3/5 |
| SurveyMonkey | 4.3/5 |
| Qualtrics | 3.9/5 |
| SurveyGizmo | 3.8/5 |
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QuestionPro Customer Satisfaction (CSAT)
QuestionPro Customer Satisfaction (CSAT) Score
100 / 100
QuestionPro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
QuestionPro Customer Satisfaction vs. Competitors
Compared to its competitors, QuestionPro's Customer Satisfaction score is rated right above SurveyMonkey.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| QuestionPro | 100% |
| SurveyMonkey | 83% |
| Qualtrics | 68% |
| Myfeelback | 0% |
| SurveyGizmo | 0% |
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QuestionPro Customer Service
5/5
QuestionPro has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About QuestionPro's Customer Service
Address
Dallas, TX
Website
https://www.questionpro.com/
Phone Number
(800) 531-0228
QuestionPro's Social Links
QuestionPro Customer Service vs. Competitors
Compared to its competitors, QuestionPro's Customer Service score is rated right above SurveyMonkey, and is preceded by Myfeelback.
| COMPANY | Customer Service Score | |
|---|---|---|
| Myfeelback | 5/5 |
| QuestionPro | 5/5 |
| SurveyMonkey | 4.2/5 |
| Qualtrics | 4/5 |
| SurveyGizmo | 3.7/5 |
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QuestionPro as an Employer
4.6/5
QuestionPro has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
QuestionPro scored a 70 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of QuestionPro would recommend the brand to a friend. ENPS measures how likely QuestionPro employees would recommend working at QuestionPro to a friend.
Net Promoter Score
70
NPS Score
| 79% | Promoters |
|---|---|
| 12% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
