34
NPS
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SurveyGizmo
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About SurveyGizmo's Brand
SurveyGizmo is an exceptionally powerful survey tool designed to make even the most advanced survey projects fun, easy & affordable. Among its major competitors, SurveyGizmo is ranked in 5th place for NPS while QuestionPro is 1st, and SoGoSurvey is 2nd.
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
SurveyGizmo Ranking
- #4 / 4 of its competitors
SurveyGizmo NPS
SurveyGizmo's Net Promoter Score (NPS) is a 34 with 60% Promoters, 14% Passives, and 26% Detractors. Net Promoter Score tracks whether SurveyGizmo's customers would recommend using the product based on a scale of -100 to 100.
SurveyGizmo Overall NPS
| 60% | Promoters |
|---|---|
| 14% | Passives |
| 26% | Detractors |
SurveyGizmo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
How Other Brands Compare
SurveyGizmo is ranked #4 for NPS among its competitors. QuestionPro and SurveyMonkey come in first and second, with Qualtrics coming in at third.
SurveyGizmo |  Qualtrics |  SurveyMonkey |  QuestionPro | |
| Global Ranking | #- | #274 | #409 | #- |
| NPS | 34 | 37 | 54 | 70 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.58B | $2.72B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SurveyGizmo NPS by Usage
SurveyGizmo's NPS was rated the highest by customers who have used SurveyGizmo's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years -7 | 1 to 2 Years | -7 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
SurveyGizmo NPS vs. Competitors
Compared to its competitors, SurveyGizmo's NPS is rated right below Qualtrics.
| COMPANY | NPS Score | |
|---|---|---|
| QuestionPro | 70 |
 | SoGoSurvey | 67 |
| SurveyMonkey | 54 |
| Qualtrics | 37 |
| SurveyGizmo | 34 |
SurveyGizmo Product Quality
4.1/5
SurveyGizmo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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SurveyGizmo Product Information
SurveyGizmo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SurveyGizmo supports Web devices and offers products for small, medium, and large sized businesses.
SurveyGizmo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.SurveyGizmo.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Business Services
SaaS
Languages Supported
English
Arabic
Dutch
French
German
Indonesian
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Product Type
Online Survey Software
Survey Software
Market Research Software
360 Degree Feedback Software
SurveyGizmo Product Quality vs. Competitors
Compared to its competitors, SurveyGizmo's Product Quality score is rated right below Qualtrics.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoGoSurvey | 4.5/5 |
| QuestionPro | 4.4/5 |
| SurveyMonkey | 4.2/5 |
| Qualtrics | 4.1/5 |
| SurveyGizmo | 4.1/5 |
Unlock SurveyGizmo Product Quality vs. Competitors Data
VS
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SurveyGizmo Pricing
SurveyGizmo ROI & Value For Money
3.8/5
SurveyGizmo has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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SurveyGizmo Pricing Plans
SurveyGizmo has a pricing structure that accommodates small, medium, and large businesses.
Who Uses SurveyGizmo?
Small Businesses
Medium Businesses
Large Enterprises
SurveyGizmo Pricing vs. Competitors
Compared to its competitors, SurveyGizmo's ROI score is rated right below Qualtrics.
| COMPANY | Pricing Score | |
|---|---|---|
| SoGoSurvey | 4.4/5 |
| QuestionPro | 4.3/5 |
| SurveyMonkey | 4.3/5 |
| Qualtrics | 3.9/5 |
| SurveyGizmo | 3.8/5 |
Unlock SurveyGizmo ROI vs. Competitors Data
VS
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SurveyGizmo Customer Service
3.7/5
SurveyGizmo has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SurveyGizmo's Customer Service
Address
4888 Pearl East Circle, Suite 100W, Boulder, CO
Website
http://www.SurveyGizmo.com
Phone Number
+1 720-496-2990
SurveyGizmo Customer Service vs. Competitors
Compared to its competitors, SurveyGizmo's Customer Service score is rated right below Qualtrics.
| COMPANY | Customer Service Score | |
|---|---|---|
| QuestionPro | 5/5 |
| SoGoSurvey | 5/5 |
| SurveyMonkey | 4.2/5 |
| Qualtrics | 4/5 |
| SurveyGizmo | 3.7/5 |
Unlock SurveyGizmo Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full SurveyGizmo Customer Service vs. Competitors data and gain insights into your customers today.
SurveyGizmo as an Employer
2.8/5
SurveyGizmo has a 2.8/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
SurveyGizmo scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SurveyGizmo would recommend the brand to a friend. ENPS measures how likely SurveyGizmo employees would recommend working at SurveyGizmo to a friend.
Net Promoter Score
34
NPS Score
| 60% | Promoters |
|---|---|
| 14% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
