SoGoSurvey NPS & Customer Reviews

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SoGoSurvey

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SoGoSurvey

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About SoGoSurvey's Brand

Premium full featured Survey Tool / Poll Tool / Quiz Maker all in one, at a very affordable price. Free upgrade for Students / Non-profits. Among its major competitors, SoGoSurvey is ranked in 2nd place for NPS while Tata is 1st, and SurveyMonkey is 3rd.

Brand at a Glance

100%

Customer Loyalty

4.5/5

Product Quality

4.4/5

Pricing

5/5

Customer Service

SoGoSurvey Ranking

^#2 / 4 of its competitors

SoGoSurvey NPS

SoGoSurvey's Net Promoter Score (NPS) is a 67 with 77% Promoters, 13% Passives, and 10% Detractors. Net Promoter Score tracks whether SoGoSurvey's customers would recommend using the product based on a scale of -100 to 100.

SoGoSurvey Overall NPS

NPS

77%	Promoters
13%	Passives
10%	Detractors

SoGoSurvey NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2020 66	Aug 2020	66
Feb 2022 68	Feb 2022	68

How Other Brands Compare

SoGoSurvey is ranked second for NPS among its competitors. Tata and SurveyMonkey come in first and third, with GoPro coming in at #4.

	SoGoSurvey	SurveyMonkey	GoPro	Tata
Global Ranking	#-	#409	#504	#-
NPS	67	54	21	82
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$2.72B	$945.51M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SoGoSurvey NPS by Usage

SoGoSurvey's NPS was rated the highest by customers who have used SoGoSurvey's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 67	Less than 1 Year	67
1 to 2 Years 61	1 to 2 Years	61
2 to 5 Years 83	2 to 5 Years	83
5 to 10 Years 76	5 to 10 Years	76

SoGoSurvey NPS vs. Competitors

Compared to its competitors, SoGoSurvey's NPS is rated right above SurveyMonkey, and is preceded by Tata.

COMPANY		NPS Score
	Tata	82
	SoGoSurvey	67
	SurveyMonkey	54
	SurveyGizmo	34
	GoPro	21
	Lily Gulik	N/A
	Satmetrix	-8

SoGoSurvey Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of SoGoSurvey users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

SoGoSurvey Customer Loyalty vs. Competitors

Compared to its competitors, SoGoSurvey's Customer Loyalty score is rated right above Tata.

COMPANY		Customer Loyalty Score
	SoGoSurvey	100%
	Tata	87%
	SurveyMonkey	81%
	GoPro	69%
	Satmetrix	54%
	SurveyGizmo	N/A
	Lily Gulik	N/A

Unlock SoGoSurvey Customer Loyalty vs. Competitors Data

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SoGoSurvey Product Quality

4.5/5

SoGoSurvey has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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SoGoSurvey Product Information

SoGoSurvey serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. SoGoSurvey supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

SoGoSurvey’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Education industry rated SoGoSurvey's product the highest. Reviewers from the Retail industry rated SoGoSurvey the lowest at 3.8.

Website: http://sogosurvey.com

Company Size: 201-500 Employees

Industry

Tech

SaaS

Languages Supported

English

Arabic

Chinese (Traditional)

Dutch

French

German

Portuguese

Spanish

Thai

Chinese (Simplified)

Japanese

Turkish

Italian

Korean

Russian

Hebrew

Ukrainian

Swedish

Polish

Finnish

Norwegian

Product Type

Customer Experience Software

Online Survey Software

Survey Software

Employee Engagement Software

Quick Insights into SoGoSurvey Product Quality

SoGoSurvey's Product Quality score was rated highest by customers who have used SoGoSurvey's products/services for 2 to 5 Years, and rated lowest by customers from the Retail industry.

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Ranked SoGoSurvey Product Quality the Highest

2 to 5 Years	4.7
Education	4.7

Ranked SoGoSurvey Product Quality the Lowest

1 to 2 Years	4.6
Retail	3.8

SoGoSurvey Product Quality Score by Usage

SoGoSurvey's Product Quality score was rated the highest by customers who have used SoGoSurvey's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.7
1 to 2 Years	4.6
2 to 5 Years	4.7

SoGoSurvey Product Quality Score by Industry

SoGoSurvey's Product Quality score was rated the highest by Education industry customers, and the lowest by Retail industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Education	4.7
Healthcare, Hospitals and Medicine	4.7
Marketing, Advertising and Research	4.6
Non-Profit	4.7
Retail	3.8

SoGoSurvey Product Quality vs. Competitors

Compared to its competitors, SoGoSurvey's Product Quality score is rated right above Tata.

COMPANY		Product Quality Score
	SoGoSurvey	4.5/5
	Tata	4.5/5
	SurveyMonkey	4.2/5
	SurveyGizmo	4.1/5
	GoPro	3.7/5
	Satmetrix	2.9/5
	Lily Gulik	N/A

Unlock SoGoSurvey Product Quality vs. Competitors Data

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SoGoSurvey Pricing

SoGoSurvey ROI & Value For Money

4.4/5

SoGoSurvey has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

Sign Up to unlock SoGoSurvey's overall ROI score rated by its users and customers.

SoGoSurvey Pricing Plans

SoGoSurvey has a pricing structure that accommodates small, medium, and large businesses. Starting from $25/month, SoGoSurvey uses a subscription model and offers the following: Plus plan : $25/month or $299/year, Pro plan : $40/month or $480/year, and Premium plan : $99/month or $1188/year.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Civic and Social Organization industry think that they had the lowest ROI from SoGoSurvey.

Who Uses SoGoSurvey?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into SoGoSurvey ROI

SoGoSurvey's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Mechanical, Civil or Industrial Engineering industry.

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Ranked SoGoSurvey ROI the Highest

Marketing, Advertising and Research	4.8

Ranked SoGoSurvey ROI the Lowest

Mechanical, Civil or Industrial Engineering	4.3

SoGoSurvey ROI Score by Industry

SoGoSurvey's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Civic and Social Organization	4.3
Healthcare, Hospitals and Medicine	4.6
Marketing, Advertising and Research	4.8
Mechanical, Civil or Industrial Engineering	4.3
Non-Profit	4.8

SoGoSurvey Pricing vs. Competitors

Compared to its competitors, SoGoSurvey's ROI score is rated right above SurveyMonkey, and is preceded by Tata.

COMPANY		Pricing Score
	Tata	4.6/5
	SoGoSurvey	4.4/5
	SurveyMonkey	4.3/5
	SurveyGizmo	3.8/5
	Satmetrix	3.4/5
	GoPro	3.3/5
	Lily Gulik	N/A

Unlock SoGoSurvey ROI vs. Competitors Data

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SoGoSurvey Customer Satisfaction (CSAT)

SoGoSurvey Customer Satisfaction (CSAT) Score

100 / 100

SoGoSurvey has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

SoGoSurvey Customer Satisfaction vs. Competitors

Compared to its competitors, SoGoSurvey's Customer Satisfaction score is rated right above SurveyMonkey, and is preceded by Tata.

COMPANY		Customer Satisfaction (CSAT) Score
	Tata	100%
	SoGoSurvey	100%
	SurveyMonkey	83%
	GoPro	70%
	Satmetrix	50%
	SurveyGizmo	0%
	Lily Gulik	0%

Unlock SoGoSurvey Customer Satisfaction vs. Competitors Data

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SoGoSurvey Customer Service

5/5

SoGoSurvey has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About SoGoSurvey's Customer Service

Address

2291 Wood Oak Drive, Herndon, VA

Website

http://sogosurvey.com

Phone Number

17038523901

SoGoSurvey Customer Service vs. Competitors

Compared to its competitors, SoGoSurvey's Customer Service score is rated right above Tata.

COMPANY		Customer Service Score
	SoGoSurvey	5/5
	Tata	4.3/5
	SurveyMonkey	4.2/5
	SurveyGizmo	3.7/5
	Satmetrix	3.4/5
	GoPro	3.4/5
	Lily Gulik	N/A

Unlock SoGoSurvey Customer Service vs. Competitors Data

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SoGoSurvey as an Employer

4.5/5

SoGoSurvey has a 4.5/5 stars for its overall company culture rated by their employees

top

CEO of SoGoSurvey

Hamid Farooqui

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SoGoSurvey scored a 67 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of SoGoSurvey would recommend the brand to a friend. ENPS measures how likely SoGoSurvey employees would recommend working at SoGoSurvey to a friend.

Net Promoter Score

NPS Score

77%	Promoters
13%	Passive
10%	Detractors

Employee Net Promoter Score

eNPS Score

75%	Promoters
0%	Passive
25%	Detractors

Global Ranking Snapshot

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5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail