100
NPS
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Rational AG
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About Rational AG's Brand
Rational AG provides technology solutions for thermal food preparation. It is engaged in the manufacturing and marketing of food preparation appliances for industrial kitchens. The Company's products are used to cook and reheat food. Among its major competitors, Rational AG is ranked in 1st place for NPS while Toro is 2nd, and La-Z-Boy is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Rational AG Ranking
- #1 / 4 of its competitors
Rational AG NPS
Rational AG's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rational AG's customers would recommend using the product based on a scale of -100 to 100.
Rational AG Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rational AG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Rational AG is ranked first for NPS among its competitors. Toro and La-Z-Boy come in second and third, with Howden Joinery Group coming in at #4.
Rational AG |  La-Z-Boy |  Toro |  Howden Joinery Group | |
| Global Ranking | #- | #354 | #- | #- |
| NPS | 100 | -19 | 0 | - |
| Valuation Updated every 24 hours for public companies | - | $1.80B | $11.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rational AG NPS vs. Competitors
Compared to its competitors, Rational AG's NPS is rated right above Toro.
| COMPANY | NPS Score | |
|---|---|---|
| Rational AG | 100 |
| Toro | 0 |
| Howden Joinery Group | N/A |
| La-Z-Boy | -19 |
Rational AG Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Rational AG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rational AG Customer Loyalty vs. Competitors
Compared to its competitors, Rational AG's Customer Loyalty score is rated right above La-Z-Boy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rational AG | 100% |
| La-Z-Boy | 63% |
| Toro | 55% |
| Howden Joinery Group | N/A |
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Rational AG Product Quality
5/5
Rational AG has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Rational AG Product Information
Rational AG’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.rational-online.com
- Company Size
- 1,001-5,000 Employees
Rational AG Product Quality vs. Competitors
Compared to its competitors, Rational AG's Product Quality score is rated right above Toro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rational AG | 5/5 |
| Toro | 4/5 |
| La-Z-Boy | 2.8/5 |
| Howden Joinery Group | N/A |
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Rational AG Pricing
Rational AG ROI & Value For Money
5/5
Rational AG has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Rational AG Pricing vs. Competitors
Compared to its competitors, Rational AG's ROI score is rated right above Toro.
| COMPANY | Pricing Score | |
|---|---|---|
| Rational AG | 5/5 |
| Toro | 3.5/5 |
| La-Z-Boy | 2.6/5 |
| Howden Joinery Group | N/A |
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Rational AG Customer Satisfaction (CSAT)
Rational AG Customer Satisfaction (CSAT) Score
100 / 100
Rational AG has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rational AG Customer Satisfaction vs. Competitors
Compared to its competitors, Rational AG's Customer Satisfaction score is rated right above Toro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rational AG | 100% |
| Toro | 50% |
| La-Z-Boy | 43% |
| Howden Joinery Group | 0% |
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Rational AG Customer Service
5/5
Rational AG has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Rational AG's Customer Service
Address
Iglinger Strasse 62, Landsberg am Lech, 86899
Website
www.rational-online.com
Phone Number
7
Rational AG Customer Service vs. Competitors
Compared to its competitors, Rational AG's Customer Service score is rated right above Toro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rational AG | 5/5 |
| Toro | 3.7/5 |
| La-Z-Boy | 2.7/5 |
| Howden Joinery Group | N/A |
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