67
NPS
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Ravensburger
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About Ravensburger's Brand
Ravensburger is the supplier of puzzles, games and creative products. Among its major competitors, Ravensburger is ranked in 1st place for NPS while Fisher-Price is 2nd, and Hasbro is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ravensburger Ranking
- #1 / 4 of its competitors
Ravensburger NPS
Ravensburger's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Ravensburger's customers would recommend using the product based on a scale of -100 to 100.
Ravensburger Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Ravensburger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
Dec 2025 66 | Dec 2025 | 66 |
How Other Brands Compare
Ravensburger is ranked first for NPS among its competitors. Fisher-Price and Hasbro come in second and third, with Opptalk Inc. coming in at #4.
Ravensburger |  Hasbro |  Fisher-Price |  Opptalk Inc. | |
| Global Ranking | #- | #327 | #- | #- |
| NPS | 67 | 23 | 35 | - |
| Valuation Updated every 24 hours for public companies | - | $13.10B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ravensburger NPS vs. Competitors
Compared to its competitors, Ravensburger's NPS is rated right above Fisher-Price.
| COMPANY | NPS Score | |
|---|---|---|
| Ravensburger | 67 |
| Fisher-Price | 35 |
| Hasbro | 23 |
Ravensburger Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ravensburger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ravensburger Customer Loyalty vs. Competitors
Compared to its competitors, Ravensburger's Customer Loyalty score is rated right above Fisher-Price.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ravensburger | 100% |
| Fisher-Price | 87% |
| Hasbro | 77% |
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Ravensburger Product Quality
4/5
Ravensburger has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ravensburger Product Information
Ravensburger’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.ravensburger.de
- Company Size
- 5,001-10,000 Employees
Ravensburger Product Quality vs. Competitors
Compared to its competitors, Ravensburger's Product Quality score is rated right above Fisher-Price.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ravensburger | 4/5 |
| Fisher-Price | 3.9/5 |
| Hasbro | 3.9/5 |
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Ravensburger Pricing
Ravensburger ROI & Value For Money
5/5
Ravensburger has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ravensburger Pricing vs. Competitors
Compared to its competitors, Ravensburger's ROI score is rated right above Fisher-Price.
| COMPANY | Pricing Score | |
|---|---|---|
| Ravensburger | 5/5 |
| Fisher-Price | 3.6/5 |
| Hasbro | 3.6/5 |
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Ravensburger Customer Satisfaction (CSAT)
Ravensburger Customer Satisfaction (CSAT) Score
100 / 100
Ravensburger has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ravensburger Customer Satisfaction vs. Competitors
Compared to its competitors, Ravensburger's Customer Satisfaction score is rated right above Fisher-Price.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Ravensburger | 100% |
| Fisher-Price | 81% |
| Hasbro | 74% |
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Ravensburger Customer Service
5/5
Ravensburger has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ravensburger's Customer Service
Website
https://www.ravensburger.de
Phone Number
49 751 86 0
Ravensburger Customer Service vs. Competitors
Compared to its competitors, Ravensburger's Customer Service score is rated right above Fisher-Price.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ravensburger | 5/5 |
| Fisher-Price | 3.8/5 |
| Hasbro | 3.7/5 |
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Consumer vs. Employees
Ravensburger scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ravensburger would recommend the brand to a friend. ENPS measures how likely Ravensburger employees would recommend working at Ravensburger to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
